Ordered food on the app. Said they were open. Drive through blocked with cones doors locked. Reached out to Jack in the box customer service never got a response. They sure charged my card and won't respond for a refund. read more

The girl that works in the evening/dinner time here is absolutely miserable. She is so rude everytime I've seen her. She cuts you off at the box and doesn't even say hello when you pull up. Tonight was the last time I'll come to this location. I had a large order and they asked me to pull up, no problem. She came out to bring my order, as she got out of the door she said over the headset "I don't care. She can wait" hands me my food and says "at least all of your food is fresh" and rolls her eyes at me. Excuse me? I never said anything to you. My food was in fact, not fresh. Everything was cold except the poppers we had to wait for. Missing food from the bag and no sauces even though I asked for extra buttermilk. There is two guys that work I think one is named Mike are amazing! So fast and efficient and very friendly! read more

I really do love jack in the box, but not this location. It's a hit and miss here on your food order being fresh, hot and correct. The management won't do anything about the homeless / bum population that hangs out at the front entrance and parking lot. It just makes it an annoying situation to be hit up for money by the homeless every time I decide to do a walk up oder. Some of them are very aggressive panhandlers and I just don't want to deal with it so I stopped buying my food items from this location. If the management doesn't care why should I be loyal customer to this location. This has been going on for years. Take control of your business store manager and district manager............DO YOUR JOB'S! ! THAT'S IT!!!!! read more

Jbox Tacos! JUMBO JACK Secret sauce! F-yea! Love jbox best adds cheap prices decent food! PS the secret sauce goes great on arbys! read more

This place is horrible. Food was cold. Ana the manager was RUDE and would not give me a number to complain. I'm done. You tell Jack that NO ONE in this family of 5 will eat there again. Thank you Ana It's sad my lil girl fav curly are no more read more

Jack in the Box - Burgers Near Me - Lakeside, California

Absolutely horrible customer service . Micheal took my order and then when I reached the window had no idea what I ordered and proceeded to tell me it was my fault ! He made my 4 children in the car scared and him and another girl refused to tell me who the manager was after I asked multiple times. He said they didn't have one... then slammed the window shut on me... absolutely inexcusable. The lady proceeded to tell me I couldn't argue with Micheal be the was a minor. Wow! Since when did asking who was in charge arguing? Very immature and rude! read more

Would give 0 stars if possible. Pulled up to the drive thru at 1:26 this morning to a little bit of a line, but had no problem waiting. Unfortunately it was 12 minutes before I was able to pull up and take my order. Then after that long wait just to order, I ended up having to wait another 18 minutes before pulling up to the window, only for them to tell me that they couldn't make my order properly because they "were out" of certain things, meaning that I'd have to wait even longer because they hadn't even started making my order. I used to work fast food, so I know that stuff happens, but at the very least you could have the courtesy to send somebody to let the customer know the problem before having them wait 30 minutes in the drive thru read more

Ordered a #1 with curly fries and 7 jalapeno poppers got a dry burger and old onion rings and no jalapeno poppers WTF and they are getting a raise read more

I just called here asking about French toast sticks and they told me no and then they said something else on the phone and I said what so they could repeat themselves and then they just hung up, this is probably the rudest jack in the box ever, they need to get a new staff because everybody that works there is rude and disrespectful, Jack-in-the-Box do better!! read more

I have been going to this jack in the box now in lakeside for awhile and it has always been a hit or miss. They forget food, rude, and don't clean very well. This morning I decided to try the new boba ice coffee.... The tapioca is disgusting so not worth it. It add on to the already gross drink the employee at the window was extremely rude. I had ordered a regular coffee for my partner and at the window he had changed his mind and ask for a large ice coffee very respectfully. " If's is it not too much trouble do you think I could get a large instead". The employee rolled his eyes and and argued saying I already have it made now it will be $21.02. I work in customer service and understand sometimes it can be frustrating. I do think the mindset across the board is to be as helpful and accommodating with customers no matter the attitude... in this case no attitude just a simple respectful request. This is the last time I go back I will drive out of my way to Santee instead of going back there. read more

I was visiting a friend and went to pick up some breakfast for the both of us. I went through the drive-thru and ordered breakfast sandwich and breakfast platter. They asked if I wanted sausage or bacon, so I said bacon for my breakfast platter. They asked me if I wanted to add an cheesecake for a dollar, and I said yes. When I got to my destination, and open up the bag, they forgot all the condiments. They charged me for the cheesecake, but I didn't the cheesecake. And my breakfast platter came with sausage, not bacon as requested. I've never had fast food, drive-thru be so bad. I can see other people were not that happy with this place either... can't blame them. read more

I went through the drive thru. The employees were very nice and friendly. I ordered a Spicy Chicken sandwich and curly fries. The chicken was dried out bad and overcooked and the fries were not fresh. Most of them were just crumbs/hard. If I go there again I will ask for fresh food. read more

Jack in the box said they would contact me ...still nothing . Don't say you are going to do something and not follow through. Poor Management starts at the top and trickles down .. This is an example . read more

This place has gone to the dumps. Wife, niece and myself stopped by for lunch yesterday and it was a literally a shit hole. ALL the tables where filthy and floors where sticky and dirty. Wife had to go into the bathroom for wet paper towels and scrub the table. We've lived in Lakeside for over 30 years and have been in this place hundreds of times over the decades and it never looked like this. It has been getting worse over the past few years as it has become a hangout for Lakesides homeless population. Now for the food we ordered. I got a new special some double grilled cheese hamburger and the meat smelled and tasted rotten. The onion rings tasted of old grease and the wife ordered loaded steak Parmesan fries but the steak was really sour so she tossed it. While we were there the homeless kept coming in and out filling up sodas in their own cups. Sad to see a fast food place that was our favorites for years fall so far. read more

The staff are very dumb to put it lightly unable to follow simple directions like no chhese on my munchies maeal or tocos they asked me like 5 times still put cheese on the tocos go back to school learn English read more

This is the worst jack ive ever been at . I'm local so I go to this one but every time I'm always missing something or some kind of problem. Today was bad long wait and missing stuff so had to wait again, just very unprofessional. These employees need proper training in all aspects of the business. read more

they took my food i payed for and they just threw it away like i payed for it give it to me and the place is gross i saw a cockroach there and the tables were sticky and they was dirt on it . the service was horrible they were so rude. read more

DO NOT GO HERE! The bathroom was disgusting dirty. All the tables had a layer of sticky oily residue on them. The staff just ignored us as we stood at the counter, the manager seen us and did not acknowledge us for quit a while. They had plenty of staff. The manager had no clue of his job. -5 for this Jack in the Box!!!! read more

Never fails. Always check your order before driving away. This location, 9 out of 10 times will be missing an item or 2. So unless your only ordering one item. Always ck your order before leaving. I was missing 2 items out of 9 and that's not bad for this location. And furthermore. I ordered $45 dollars worth of food today. Asked the what appeared to be the manager, male with some gray hair and a white shirt at the drive through for a side of Sriracha. His response, "no Sriracha today" really?! Such BS. And from all the low rating reviews. Goes to show, corporate will need to be contacted personally on this location. read more

Trevor working the drive through window this evening was great. Very polite and accommodating. The place was really busy but he made it look easy. His positive attitude and helpfulness really made my night. Thanks! read more

Now I know why this Jack in the Box has 2 stars. Too bad, it's not that hard to serve their food. Went there tonight for a grilled chicken salad. The chicken was so tough it was like eating a piece of rubber!! Very disgusting! read more

Why? That is my question? Why is this place always out of Ranch dressing? Why is this place always has a system shut down? Why when as a walk in with a cashier who has a broken hand with a nasty ass cast on with a million germs cashiering and touching food totally gets the WHOLE order wrong? This time tonight I wanted onion rings. Yes, just a Cheeseburger w/ Onion rings. Geee, wonder what the response was? NO, WE DON'T HAVE ANY ONION RINGS! How does a a Jack in the Box NOT have onion rings? read more

Love jack n the box but this location is horrible, ridiculously long wait times and by the time you get to the window they give you cold old food thats not even edible let alone enjoyable read more

Best service I've had at this jack in the box. Michael has such a warm personality and very welcoming. Super polite and if there is a mistake he's always fast to fix it and extremely apologetic. will definitely be coming back here. make sure Michael is working he's AMAZING. read more

I live near this Jack N The Box and eat here frequently and have never had issues until about a month or so ago. At first I was like, its okay we are all out here struggling in this pandemic. And honestly the workers individually are awesome kind and hard working. The complaint I have is about the lack of supplies every time lately, they are like oh, sorry we are out of that, oh we are also out of that. And thats okay I will not die if you're out of ketchup, out of Sprite, out of napkins, out of coke, out of sweet n sour, out of drink carriers I will be fine not the end of the world. So today when I ordered sprite but they were out, asked for sweet n sour but they were out asked for ketchup but they were out I was like its okay I will skip the sauce and take a Orange Fanta. But tell me why I had 3 tiny mosquitoes in my ice. So I drank who knows how many and then took the lid off to eat my ice there are flies in it. I am vomiting read more

I went in tonight and was helped by Rachel and she was super nice and friendly. Great costumer service!

Wow .... where did customer service go in drive thru? Usually, if there is a wait for an order, you tell the waiting car to "park it" ... not tonight!! It took me 12 mins just to order and I was the 2nd car in drive thru line! Maybe a bad night, or an inexperienced employee who cant take the heat! Maybe better next time! read more

I really hate to leave reviews but this location is the WORST place I've ever been to!! And I mean out of every type of food place there is . Try to avoid this location completely. They were charging me wrong , putting me on hold at least 4 times. I understand it can get busy but I was there for 40 minutes and finally decided to just leave. It could also be an owner problem with not hiring enough people , idk. Definitely 0 stars read more

This specific location is absolutely horrid. They consistently mess up my order every single time that I come and there is always 1-2 items that I ordered that I do not receive. I have given up even calling them and notifying them about my missing items because every time I come, they have no record of me calling about it. I cannot think of one single time that they have gotten my order right within the last two years of living in Lakeside. The most consistently awful accuracy and complete lack of customer service skills of any of the Jack in the Box's that I have ever visited. Which is saying something as one of the Locations I visited discriminated against me for my dietary restrictions. This location should be shut down or the staff should be fired and replaced with staff that actually care about upholding some type of decent standards. Yes, it is a fast food place and I shouldn't expect much but I do expect that my order is right at minimum 80% of the time. If I could give it negative stars I would. read more

Crappy customer service today. I think the service is better in the mornings. Anyway I ordered the Cheddar Onion Buttery Jack with a chicken patty instead of beef, along with a couple other combo meals. When I paid, somehow I wasn't rung up for that combo, but everything else was, so they charged, I paid, whatever. When I got home, I opened my sandwich and saw that they failed to remove the paper off the cheese, resulting in a Cheddar Onion PAPER Buttery Jack...I guess they thought I needed more fiber in my diet. I get that people have off-days and mistakes are made...I get that, but this is just unacceptable. Wound up throwing it away. Do better, Jack! read more

Jack in the Box - Really, Jack in the Box??? Couldn't even remove the paper off the cheese?? - Burgers Near Me - Lakeside, California

Can't go wrong with a sourdough jack, am i right? With a side of curly fries and sprite! Every JBos I go too never ceases to fail me! Drive through, quick and easy! read more

Complete incompetence. Been here 3 times this month and they have managed to get my order wrong every time. Slowest drive thru in the city to boot. Do yourself a favor and go somewhere else. read more

How lazy does a business have to be to decide to finally bring back mozzarella sticks, but only serve them with ranch? The cheese isn't even good anymore. They did something weird and unnatural to it. I was so excited, I went and got some right away, only to be disappointed. Just take it off the menu if you can't even do it right. read more

When the girl scout cookie shake came out I was so excited but the blonde young girl at the drive thru told me not to get it because it was nasty. Completely ruined my experience. It was so rude and uncalled for. So unprofessional. A young man apologized on her behalf and her condescending self rolled her eyes at me. That's okay though I can find out her name. that'll make it easier for corporate because it didn't end there. A few nights ago my dad who speaks broken English tried ordering food and she was laughing at him through the speaker. I literally cried when my sister told me this no one deserves to be humiliated this way. I can't even believe he still paid for his food instead of leaving. But my father is too kind all he wanted was something to eat after a long day of work. He did not deserve to be discriminated against. He felt really bad but thankfully my sister was with him to defend him from this sick individual. She is very disrespectful and should not be working there. I've been going to this Jack for years and I have NEVER experienced anything this bad. read more

This place is horrible. They mess up every order the workers barely speak English. They either forget something or give me something i did not order. I think i for food poisoning one time too. read more

The staff here are always so pleasant and smiling. I always use their drive thru, their parking is very small and if line gets long for drive thru it can be difficult to get out. I've never had a problem with this place read more

It took 30 minutes to take my order I was in the front and no one came by they paid more attention to the drive-in and then the people walking in on professional my order was wrong and I had to go to work I would not recommend this Jack in the Box read more

My family and I came into this location tonight to dine in and waited for 5 mins at the counter with NO acknowledgement from the employees behind the counter. There was a man and (teen) girl working drive though. The women looked at me and looked away with not even a "Hi we'll be right with you" After I said wow no one has said anything to us they looked at us and looked away, so we left. As we were leaving another customer came in and i warned her we had been waiting with no one word said to us. After she waited same thing happened to her she left too. Never coming back..this location has gone waaaay down hill so sad.. read more

Now this Jack n the Box has it together! I love the people who run that place. Best customer service, fresh food, fresh coffee, Im a happy woman. read more

Always happy with the customer service at the drive thru window! They always adjust the food to my liking.