My overall experience at this Jack in the Box was a 3 and that's only because I was helped right away and the cashier was very nice ( I believe her name was liz ) but after I placed my order ...it took the people cooking in the back almost 30 mins to bring out my food ( which was a total of 4 tacos ) and they only remembered because I asked (Liz) how much longer it would be for them to come out and she went and asked and because it was dead inside I overheard the conversation that she was having with who I assume was her manager . ( where the other lady was telling her that she has no idea there was another order , and that she wasn't trying to be mean but she needed to learn how to do it right ?) and then the girl proceeded to bring out the tacos . I love jack and the tacos they have especially since I don't get to eat them all the time ! But I don't appreciate when employees are being told off or made look stupid ...in front of customers it's very unprofessional. read more

Literally forgot half of my order. Food is cold and half-assed. Might as well have spit in my food while they were at it.

Smallest pieces of bacon ever received. 15+ minutes to receive my food. Only person in line. Horrible establishment. What a joke, they charge you for double bacon but do not give you what you paid for. read more

Jack in the Box - "Double bacon cheese burger" this place is a joke. Will never return. I don't understand how this establishment remains in business. - Fast Food Near Me - Goodyear, Arizona

came to grab a shake for my pregnant wife the guy proceeded to say he couldnt make it but we still ordered. he had big gauges in his ears a man bun . But as we were waiting for our good he was making a shake for a soor dasher order which I would like to assume but that's ridiculous read more

It is unacceptable that you're not able to wait in the drive thru while they grab their drawers of cash @ 4:08 a.m . This is a 24 hour store operation. Their should be no reason why they were not able to take my cash or card . They told me to sit out front for 10 minutes until they are done . Told me I couldn't wait by the speaker because they're worried about their times . I was not going to wait in front of their store for 10 minutes just to order .instead I went to the jack on Estrella and they did amazing . read more

The spicy chicken tenders were delicious! This is a new item and they were so good. Crunchy with a little kick to them. We also ordered the onion rings and they were nice and hot. Drive through order was quick and accurate. So good I hope they keep this on their menu. read more

This location needs a manager working. Employees are not attentive and the long wait times cost us time and money. Standing around talking instead of knocking out orders. Horrible location. read more

Been there about once every couple months since my last review. Food and service is still ok - maybe even slightly better. But the prices are super high. So are all the other fast food places. On a positive note, the burgers are pretty good (for fast food) and we sometimes get the chocolate cake and/or a shake for dessert. read more

horrible service, staff was rude , never again will I be coming here again , food was very cold

Food took damn near an hour for "fast food". This establishment is not well ran and needs to be changed.

I took a bite into the burger and chewed on a piece of plastic and I broke the burger apart and there was another piece of plastic. This is a huge issue and could have chipped my tooth, you need to look further into this or I will sue for putting harmful material into your food. read more

Jack in the Box - Ultimate Cheeseburger - Fast Food Near Me - Goodyear, Arizona

I wish I took a pic but I was grossed out I had to throw it right away! My burger had a light green bug in it and it was coming from the lettuce! I feel that all produce should be washed! Either with baking soda or vinegar but it's need to be sitting in water in a bowl or something to get the dirt and small bugs out. I'm not coming back to this location. read more

Everytime I come to this location the staff at the drive through window are extremely rude, the line always takes almost an hour to get through. Even if you place a mobile order expect to wait at the store for an hour while staff in the kitchen talk and goof around. Beyond unprofessional just for your fries to be cold or missing food items. They definitely need better management or shift leads at this location it's getting out of hand!! read more

Had to wait in front of the building an extra 10 minutes to receive my burger. Forgetting the bacon would be one thing but deliberately placing shredded bacon that doesn't even amount to one strip is even worse. Not a good way to serve your #1 menu item. This seems like a regular thing with this order. Sourdough Jack just don't hit the same it's use to. read more

Jack in the Box - Large Sourdough Jack Combo - Fast Food Near Me - Goodyear, Arizona

Parks you every time, not 1 time you don't get told to park in front while you wait for your food. It's empty all the way through and I'm being parked once again. Guessing they do that to take sweet ass time without having the timer affect them. read more

I watched the girl bagging orders repeatedly use her bare hands to open up/check what was on the sandwiches before handing them off in the drive thru. Mind you, it was with the same hands she was wiping her nose with read more

Really bad, the guy in the drive thru was rude and my shake had a hair, its disgusting because is a very unsanitary. read more

Jack in the Box - Hair in my shake. - Fast Food Near Me - Goodyear, Arizona

i didn't get my drink, want my money back atleast. i didn't realize until i was home. worker for sure just forgot

Tried this place again after a full year of refusing to come to this location because of the last experience I had and I can see that NOTHING has changed about it. The orders are always going to be wrong, the staff is extremely rude I might even say b*tchy since the drive thru worker called me one over the speaker. Throwback to when I put in an online order to pick up and didn't get it till 2 hours later because they left it on a rack and did not bring it when asked. I'm not paying 15$ to get a regular burger instead of the buttery jack I asked for. Not to mention that if you do go through the drive thru even if you are the only customer it will take them about 30 minutes just to give you the wrong food. Either get your guy's sht together or close down so something better can go in because as of right now your restaurant is a total waste of space and money. read more

I am not one to leave a review at ALL trust me but I was sitting at the drive thru for 20 min and kept talking to the monitor telling her what I want and no one respond and when I get to the first window I ask hey why isn't no one there and she said someone is there look and I said I haven't been trying to talk to the speaker for 20 min and one has responded is it not motion censored and she stayed quiet. Lol like I said I'm not one to complain but apparently it's your fault if there system isn't working or THEY are not paying attention. No wonder it has such a low rating. Whoever is the manager of this place should be fired. I know better ppl w out experience who can run this company place better. read more

Stopped at Jack in the Box this morning because I knew I had a long day ahead at work. Pulled up to order the intercom was low and the employee told me I was low with attitude the service was already horrible and we were the only ones in line. I should've known from the start something was off. Placed my order, pulled up, grabbed the food, and headed to work. Once I got there and opened my sandwich... it was just cheese and a cold egg. Nothing else. Then I opened my cinnamon sticks no cinnamon on them at all. Then My experience at Jack in the Box this morning it got worse. I called to request a refund after receiving the wrong order (cheese and a cold egg on my sandwich, no cinnamon on the cinnamon sticks). They refused to give me my money back and told me to "come back another day" because they couldn't find the order. The manager on the phone was not helpful at all. It honestly feels like they just took my money and brushed me off. Thankfully, I paid with a card, so I will be disputing the charge. Do not go to this location. Definitely won't be going back to this location. Do yourself a favor and just drive to the one a little further down the road. read more

I wanted something quick after work. Ended up waiting 30 minutes before I got my order. No one says hello as you walk in and everyone just ignores you. Don't come here. Better fast food options around than here read more

Worst jack in the box in Arizona, the manager is a giant jerk who over works employees, I've seen the manager mistreat the employees and if ur a door dasher don't even bother taking any others from here the manager will force you to come inside and take the order, it is so obvious management does NOT care look at these reviews and pictures a 1.5 for a jack in the box? I'm shocked the BBB isn't involved yet. Do better. read more

These fools don't even deserve one star!! This is literally the worst Jack-in-the-Box in the entire United States. The franchisee obviously does not give a damn about its customers. This is the third time we've been fucked over using DoorDash from this location. Don't try to order tacos unless you want them without taco sauce, and their loaded mini tacos don't even fill up half of the carton. We've even driven down there before and tried to address it with them and they are completely unresponsive and just have really shitty customer service. Do yourself a favor and go to the JITB on Estrella Parkway. read more

Jack in the Box - Trash ass tacos with no sauce!!! - Fast Food Near Me - Goodyear, Arizona

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I made a order through Jack in the Box website for 10 tacos and asked for "Extra Sauce" When my food was delivered my tacos were soaked in hot sauce, poorly package (my tacos were bent) and they taste burnt, stale tortilla. Disappointed with the poor customer service, quality. read more

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This place sucks no matter what time you come we watch the guy eating while making the food we came in on 7/21/24 at 12:50am the girls at the window was super slow I remember when jack in the box was at least decent they need to fire all their employees and get new one that at least show some effort read more

Every time I go here the staff is short and the times I have tried to go after work when I work overnight they always say they are not taking orders anymore so they should be changing their hours because they are not providing 24hrs services read more

Got the order wrong. Took well over 15 mins in the drive thru. Never coming back again. Hope corporate intervenes read more

Jack in the Box - Fast Food Near Me - Goodyear, Arizona

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Was a good place until the mint mobile shake. It's being advertised everywhere but when we went to get one the lady taking orders says "uh I uh think it got discontinued, yeah" we think she's lying. Either that or why are you advertising it? read more

This place never listens to their customers. Interrupts you when your taking your order. This is not the first time either. I had to tell her can't order cause you keep interrupting me. How hard is it to Wait until someone is done talking then you speak. My kids listen better. Never again for me. Competition is about to be built around you. I rather wait for them. read more

Very upset. Was hungry all day and decided to get one of the munchie meals. So I ordered the sriracha curly fry burger. Got my meal and when I got home to finally eat there was barley any fries (curly and regular). And my burger was very dry. Opened it up and there was barely any sriracha sauce! Might as well just call it curly fry burger! Not going to this location again. I'm sure Jack won't be proud of this location. Get it together people! read more

Jack in the Box - Fast Food Near Me - Goodyear, Arizona

This place never has any damn cup holders order some man damn. And they always make me pull forward and wait even when there's no one else

worst customer service ever, two really rude young girls in the front. disrespectful have zero patience! Need New Responsible staff read more

This place is dogsh!t. They parked me and I had to wait for a cold burger and burned fries. Avoid this place. read more

The food is usually pretty good but be sure to check your order before you leave because more often than not they will forget something.

I never thought I'd get to the point where a place would be better to SCHEDULE AN APPOINTMENT TO GET FOOD than to go thru the drive thru, but behold, you have this establishment. This Jack's has by far the slowest team I have ever seen. Almost an hour and half waiting in a drive thru. That's not even the worst part. If you go here, be prepared to hear "We have: No Impossible Burgers No Chicken Nuggets No Shakes No Tacos No desserts No Powerade No sense of time management And no cup holders (Maybe more to come!) Let me put this in the nicest way possible: You guys make Jack rethink if he wants to think outside the Box. read more

This jack in the box needs a visit from a regional manager or even a district manager. Every time I come to this location and use the rest room it looks like nobody ever cleans it. It's disgusting! makes you wonder what their food handling is like! Nobody greets you when you walk up to the counter. They just keep making food until they finally come up to you. I even noticed this time a lady walk to the back area put food in her mouth and walk back up and put gloves on and keep making food? Do they not get lunch breaks? Invest in someone to keep this place clean! Even the floor/carpets in the location are nasty! The doors and glass look like they have not been cleaned in days or a week! The soda machine is nasty. This place seems to be going down hill quickly. Anyone take pride in this place? Wall paper peeling off the wall. Chairs with food and receipts on them. Maybe a manager? Maybe they don't have any leadership. Wake up and someone check this place out? The health department!?!?!? I know some of the photos are nasty but I will not return. Lost my business and anyone I know. read more

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3/7 of the stuffed jalapeños...aren't stuffed with anything!! WTF...it's fast food...quality control should be the first line of defense when someone pays $8 for stuffed garbage!!! Just like Bk...jack sucks too!!!! read more

Jack in the Box - 3/7 of the stuffed jalapeños...aren't stuffed with anything!! WTF?!?! - Fast Food Near Me - Goodyear, Arizona

I set my standards low when I decide to go to Jack in the Box, and you know what... This location failed to achieve mediocrity. Took nearly 20 minutes at a drive thru... Gave me normal instead of diet coke No sauces given, even after requesting Sourdough Jacks cheese wasn't melted Everything but the chicken nuggets were cold 1\5 stars, would not repeat read more

I am so upset that JITB would think that putting rotten lemons in iced tea is okay.... team leader argued with me that the lemons seen in this picture is fine! With all the salmonella and E. coli issues surrounding produce, how can they even make that statement to their customers! read more

Jack in the Box - Rotten lemons - Fast Food Near Me - Goodyear, Arizona