Worst place ever. After back and forth with the owner who is clearly uneducated and out of his league as a so called business owner, they still refuse to recognize that their employee was incorrect and provoked a bad situation.
Today hubby and I had a rare day without the kiddos, lazy day, heard some hype about this place and decided to try this location for the first time. We were looking on Uber eats deciding what to eat when we came upon this place, Calitacos and decided instead of ordering on Ubereats we would make the 19 min drive. Upon arriving we waited over 25 min for the order some tacos, consume and Cali fries, while a male who was taking the order seamed to be in training but was also flirting and playing with the other 2 females. We clearly stated no onion in the consume and no onion on the tacos. My husband has an allergy and definitely cannot eat raw onion. We sat at the bar had a beer while waiting, got the order and stupidly didn't check it then we drove the 19 min again home. Opening the boxes we found out there was almost extra onion under the guacamole on the tacos. We called spoke to a female manager, the sour face short one, answers, "yes", that's it, no business name, no how can I help you, no, I'm sorry the order was messed up, how can I fix this, like a respectable "manager" would wanting to rectify the situation would, just YES. My husband told her of the situation and was explained that we would need to bring the tacos back, which was understandable, but he asked what benefit now would there be? Instead of the 5 tacos will there now be 10? It was a no! We asked if they could start making the 5 tacos correctly we would be on our way? It was a no! We had to wait AGAIN when we got there. We asked would they remake ALL the food because obviously the rest was now cold? It was a no! By this time my husband was aggravated and simply was red a refund. She said the policy is they don't do refunds and they will only replace what was messed up, the tacos. Well if we have to go back obviously the rest of the food would be ridiculously cold, one was not going to eat alone at home while the other had to drive back. She was completely rude over the phone so obviously when we went back in upset after having to drive another 19 min back we were encountered with more attitude.
The crew is extremely unprofessional people coming out of the back now all the sudden managers just to get involved and believe me not help the situation. I work in customer service run a successful business and I am not an "every customer is correct" kind of person but of someone who is allergic to something and has been their whole life orders something a certain way, you would believe to get what you are paying for. If a person who could possibly die from a food asked that that food not be on something they are receiving it should be followed. Very unprofessional.
The female so called manager went to the register gave us a receipt and said there is your refund you can leave now. We left as to not escalate the situation as I am very aware of the way that the random cook came out from the back now all the sudden a manager aggressively taking off his gloves would have seen his face on the ground. His eyes were clearly blood shot and pin point pupales, on something. Then the remaking cooks were consistently poking their heads thru this dirty curtain, gloves on touching everything, hands on the wall, the others arm, pulling up their pants and taking out phones. Then went back and forth cooking NOT ONCE changing their gloves like we didn't just go through a pandemic!! After the girl walked away stomping, con cara de mierda, pressing the buttons, aggressively acting like she gave us a refund just to find out all she did was reprint the receipt, NOT give a refund.
I have video the food was returned and will be sending it to Amex and getting my money back. This place is apparently ran by retarded childish like "managers" who have no business in the position. All information can be found online and it's extremely easy to find out where one stays. This location was extremely Unprofessional and did not deserve the hype it got on the news for their Gilbert location. If one location is unprofessional they all are. Same management creates the same energy all around. Literally almost 2 hours wasted on this with no remorse from the employees of time and diesel wasted to just to go to Filbertos on 75th Ave and lower Buckeye to get the food that was actually requested and correct. Will never recommend and if anyone asks this place is trash. The food truck that posts up at baseline and 57th Ave is way better than this trash!! Teach your employees to be more professional and when issues come up that should be dealt with by a real manager comes up cooks and random people shouldn't be coming out from random places as it escalates the situation. read more