Shopping for a car can be very stressful however the staff at Jack Daniels made it easy and pleasant. I felt like a got a great deal! I left smiling ear to ear. They were willing to meet me where I was in my budget. The many other dealers I visited led me on with false expectations and then would not budge on their pricing. The guys didn't act like sharks. I felt like I was doing business with a high school friend or family member. I'd recommend them and will to anyone trying to buy a car. Now I'm off to drive my Stinger! Alex read more

If I can give this dealership a NEGATIVE ZERO star review, I would. My husband and I have never met such bad customer service starting with the service advisor mike and his hunger for selling lies, to the "manager" VINNY with his unprofessionalism and not being able to handle a situation the correct way. When you take a car to get fixed and walk out of the dealership with one of the problems you originally went in for, it is VERY hard to believe it was even looked at!! As a manager, you are supposed to go all the way for your customers - change your profession if you can't handle questions, concerns, and customers who feel like they've been taken advantage of! Anyway, corporate is handling the situation and we will not stop until everyone knows how horrible JACK DANIELS KIA IN FAIR LAWN, NJ IS .... UNLESS YOU WANNA GET SCAMMED!!!!!!!! PS: Highly frustrated EX CUSTOMER!!! read more

First of all, I'll say that this dealership has a whole new team as of about a month ago. So some of the older reviews you may read may not apply. After attempting to do a lease buyout at another dealership and getting hit with excessive fees and bad customer service, I decided to shop around more and contact several dealerships about their fees. Brian at Jack Daniels Kia in Fair Lawn responded right away with a very clear breakdown of all of the fees, and more importantly seemed more interested in great customer service and making sure I wasn't getting a run around. I was so impressed with his communication that when another dealership presented me with fees that were a bit lower, I went back to Brian and he and his manager worked out a deal to give me the same final price. When I got to the dealership, the whole team was fantastic and they honored everything they promised me. Brian made it extremely easy by enabling me to do a lot of the pre-paperwork via email, which saved time at the dealership. I'm so glad that I took the time to contact them instead of taking what I was given at the first dealership I went to. If you want to deal with a car dealership that does things the right way and is interested in building a good relationship with their customers, I recommend you see Brian and the team at Jack Daniels Kia in Fair Lawn. read more

Updating review, in order to buy car at agreed upon price, they made me write review. Bought many cars through the years. This was my overall worst experience for several reasons. - longest time to finish deal and take possession of vehicle. - would not honor price/deal unless I would write a review in front of them (two or three, not just one) - pre-paid DMV fees, when license plates arrived, they texted me saying they are ready to pickup. Problem was when I arrived, they could not find my plates for 15 minutes - after they found them, said I owed an additional $61 as they didn't collect enough. Never had this happen before, but see how it could happen, but would have been nice of them to tell me that I need to bring money before arriving. - I have ~800 credit score, when they financed me, they gave me two hard inquiries vs one, when I inquired about it with finance mgr, he never contacted me again. read more

My experience with this dealership has always been favorable. Vinnie from the servicing dept has always been courteous, considerate, and professional...my only gripe is that you have to wait so long before your car gets serviced. However. Once you get your car back, It's cleaned and every aspect of the repair is explained to you. Kay 1/28/19 - servicing dept always professional. Mike was very courteous & considerate as well as professional. I have no issues with your service reps. Again, it takes forever for the car to be checked out and repaired... read more

I called them this morning to ask if they had two specific cars in stock and was informed they definitely did have one of each. I arrived just after 10am after almost an hour drive. Were the cars ready to be seen? Nope! In fact apparently "one of rhe cars for sold last night" and the other was finally found in the back showroom. I knew the price of the vehicles as they showed the msrp on their website. In the end I was there 3.5 hours and they made it clear they wanted to make as much money as possible. They tried to sell me the one car for $12000 over msrp. And of course they wanted to give me as little as possible for my trade-in. They could easily have sold me the car they had AND made a food profit based on the advertised MSRP and what edmunds said my car was worth. They had a ton of other cars that I had zero interest in and really wanted me to buy one of them. GRR. What a waste of more than half a day! read more

I'm super pleased with my experience with Jack Daniels Kia. Our sales professional, Mateo, was great from beginning to end. After some(a lot) of haggling, we got the price down to a reasonable offer and I drove off with my pre owned 2012 Toyota Camry. I've gotten nothing but compliments on the car and in a year or so when my credit is better, I'll be returning to trade in my car and finance something newer. Thanks Mateo ! read more

Patrick Mooney, my sales person was great from beginning to end. Fufilled every promise. Communications with the dealership and Patrick were excellent. Very happy with my purchase and would buy from them again. read more

This place is a joke they have a 2014 Mustang Gt advertised on the webpage for $18900 I DROVE OVER offered to buy it for $17500 Chris told me they would only be able to sell it for $20500 I said ok that won't work for me so then I checked the webpage again they raised price to $19800 so I called them offered $18500 they told me they owned it for $20500 so if you own it for that price why list it for less now its listed for $22000 be careful they do not honor price listed I dont think this is legal to do but eventually they will get called on it read more

If I could give zero stars I would!!!! Horrible experience here! RUN AWAY from this place! Charged 289$ for a fee they couldnt get rid of(interior/exterior detail and a oil change) ok fine but then I go pick up the car it was disgusting . If I hadn't already signed the papers I would of just completely walked away from this place! The car was filthy all they did was throw rug powder on the floor and then didn't even vacuum it up! Dirt all over the floor in the back and it smelled musty. I paid you to clean the car!! The key they gave me was also broken, I should've tested it seeing as it was odd the salesman handed it to me open! Like the asshole knew it was broken!!!! So many other things too, overall just a bad experience I'll never go back or recommend this place to anyone! read more

Hi I am Kevin, I went to several different car dealers looking for a fuel efficient car with good reviews and roomy for 5 people. The Kia Niro was my choice. It has 45 mpg and is very nice looking car and rides nice. Rob my salesman was Rey good with handling the sale with me. We spoke about my needs and discussed the car. They even tracked down a specific model in Connecticut and get it that day and had it ready for me the next morning. Great service. They got the financing done as well quickly at a great rate. I would totally recommend this dealer and especially Rob Kallniak. You can call him directly at 7327138254. He is the salesman you want to see at Jack Daniels Kia in Fair lawn . Me being self employed, I don't have a lot of time and he was quick and the price was better than I was quoted at another dealer right away without the haggling back and forth. Call this place, you will be happy. Thank you Kevin read more

Excellent car purchasing experience at Jack Daniels Kia in Fair Lawn. This was the first new time buying a new car. Their sales associate found me exactly the car I was looking for, and helped my purchase it every step of the way, even though I arrived a little before closing time. The staff was patient and explained all the details to me in a way I could fully understand. They even shipped my license plates back to NY. The building itself was spacious and clean. and Will definitely recommend this place to anyone considering a Kia!! read more

Came in with a Consumer Reports True Car Price. They did not honor it! Dishonest Dealership!

The time it took to come to a deal and purchase the car took a bit longer than was my hope going in but I may have been unrealistic considering the pandemic. That said, I also went in on defense mode, looking for any sign that anyone was being any less than above-board. I asked the same questions of everyone I spoke with and they gave me the same answers. I was able to see the deal, from my trade to the pros and cons of leasing vs financing. I went out of my way to not trust the GM (I don't know who peed in my Wheaties that day) but found him to be honest and upfront. He spent more time with me than would make sense if he wasn't sincere, since I watched them sell no fewer than 6 cars while I was there. I left with a new Telluride. I won't say that the price I ended up paying is so super low that it almost doesn't make sense, but it was fair and I was treated fairly and with respect. I recommend this place. read more

Bought Audi from their 'used car super center'. Car was stated to have just been 'serviced' and 'fully checked out'. They also sell ALL used cars 'as is' with only a rudimentary power train warranty. That should have been my second red flag. I took car to get oil change (like I do with all used cars)...oil came out dark brown and filter was filthy. Air filter was dirty as well. Hmmm, strange occurrence on a 'just serviced' car, no? It got worse from there... 100 miles later the car developed a pretty heavy steering fluid leak. I took vehicle back to Jack Daniels service and after two days of waiting for diagnosis, they quoted me just shy of $3000 for what amounted almost a full replacement of most of the steering components. When I indicated that I had purchased the car a few days earlier, they shrugged and said 'no warranty'. I retrieved my car back and had it fixed elsewhere for $2000. If that wasn't enough, I'm still waiting for my registration since temp tags expire in 2 days. I have left numerous voicemails, none of which have been returned. I will never buy from them again and if I can stop anyone else from making the mistake I did, writing this will have been worth it. I get that the car I bought was used and 'as is'. If that's the case though, don't flat out lie to me and tell me you 'serviced' it and 'fixed anything that needed to be fixed'. The flat out lie is what I take issue with and not that the steering started leaking. This is the kind of dealer that gives used car dealers a bad name...'serviced' seems to be synonymous with 'detailed' in their eyes since the car was very nicely cleaned when I got it. Buyer beware...you have been warned. read more

If I could give a 0 star I would.....I purchase brand new Kia Soul 2011 and had nothing but problems ever since... in 2014 the engine seize up.... the vehicle took 3 months to repair , they assured me that they put in a brand new engine and that they would extend my already bogus extended warranty to 120,000 miles ..... the replacement took so long because they dropped the engine on the transmission and need body work (as confirmed by a recent outside mechanical inspection).....fast forward to 2017, The Kia Souls now needs a new transmission and the engine is shot.... Jack Daniels denied the extension on the warranty and that they had damage the transmission leaving me high and dry refusing to service the car. Thankfully Sansone Jr. 66 Automall maned up and put me in a new car. If you want to experience fast talking crooks and liars, by all means go to Jack Daniels Kia... To respond to your dealer reply.....already spoke to one of your Service representative about the situation..... he said there was nothing that they can do and couldn't help..... I am done doing business with Jack Daniels ....and continue to tell everyone of this experience..... and to late the car is been sold for junk..... purchase a new vehicle at Sansone dealer on Rt 66 in Neptune NJ Nissan ....Kia dealership...... They came to rescue ......Help me get into a new vehicle..... and they went above and Beyond to me out in this desperate situation..... I can't thank them enough..... true professionals and outstanding service...... very successful ....... and yes I never receive the call like you said you would to fixed the problem..... don't bother now..... I waited to long to hear from you and the deal is done..... and done with Jack Daniels This and not written to get attention or revenge on any level..... this is written to beware to buyers of new vehicles..... just beware of this dealer..... I don't want anybody to go though what I went though read more

Go any place else but Jack Daniels Kia They will give you promises all day long but when it comes time to fulfill them forget it. Neither Richard Perry the sales manager and Frank Ruvo the General manager followed through on correcting their mistakes, time to call a lawyer now. read more

If you are thinking about purchasing a new/pre-owned vehicle - LOOK NO FURTHER - you have found the all-around BEST! Jack Daniels Motors Kia has the most exemplary customer service around! I was in search of a Nissan Pathfinder, and came across the listing on Cargurus.com, and decided to inquire with the dealership direct. NOW, I have been to MULTIPLE dealerships around the Northern/Central Jersey area in search of this car, and have encountered the most shady, unprofessional salespeople I have ever experienced while purchasing an item - let alone a large ticket item such as a vehicle. FAST FORWARD to contacting Jack Daniels Motors Kia - I was greeted by a gentleman named Terrent, who scheduled an appointment with me to come in and view/test drive the vehicle. He was absolutely pleasant, and accommodating to work with - a great start to a great experience already! I arrived at the dealership, and was paired up with Lou Bzdek, an expert Product Specialist who was not only knowledgeable, but who knew his pricing, car worth and what could be done with financing options. Lou was the FIRST salesman who took the time to really listen to me and my needs, and from the second I met he and his colleagues, I knew I would be a lifetime customer of Jack Daniels Motors! I was also greeted by John Sweeney, a manager on location who was also nothing less of amazing to deal with. John sat down and drafted up numbers for me, including registration/plates, tax rate and an EXTREMELY great quote for a trade in I was inquiring. John has a very calming demeanor, almost sedative ; ) - which we all know is what we need when we are making a decision regarding a vehicle purchase. John P, another manager, also met with me, introduced himself, and offered his assistance with anything needed during the potential transaction. After constant contact via email with Lou, and the MANY questions I had that he answered expeditiously and with extreme patience,- (I needed a lot of hand holding) - we had a DEAL! Lou, John and the Team went above and beyond to make this the most positive experience I could of had! OVERALL, this was just a TOP NOTCH, EXCELLENT CUSTOMER SERVICE IN EVERY FACET of my experience! Big shout outs to Christian and Greg with the financing aspect of the deal - FAIR, HONEST and TRUE to their word! THANK YOU GUYS, I am one SATISFIED CUSTOMER! A++ read more

If I could leave a NEGATIVE star rating, I would. These guys are the reason I HATE car dealers. They will lie to your face and give you a deal just to make you sign papers, then try to get you to buy another car. Here's my real-life experience with no exaggerations: I went and talked to a salesman there and negotiated a price for a Kia Optima Turbo, 2015. We worked out a deal which I will honestly say was insanely great (guess my negotiation skills outmatched the salesman's) and they brought me a paper to sign with the Out The Door price written on it. I looked it over and noticed that it didn't state the exact package I asked for, so told them to add that in. They did. They brought it back and told me to sign. I signed, and then they told me they'd have the car there for me in 2 days (located from another dealer, which they told me "we have a great swap relationship with them!"). I told them they needed to sign the paper and give me a copy as well, and they did. The next day I get a call in the morning. Vinny, the manager, calls and says the night manager who signed my deal didn't know it was "Out The Door" and that they cannot honor my deal even if they signed the papers. I told them it obviously stated "OTD" on the papers right next to the price, but he didn't care. He then said he cannot find my vehicle, which is why they can't honor the agreement. I told them they already located it at a nearby dealership which they had a good relationship with. He replied "we never work with that dealer". I called that other dealership and the manager there told me they'd be happy to swap with Jack Daniel's Kia, which I relayed to Vinny. He simply restated "but we can't find the vehicle, so how can we honor the deal?" At that point, I was frustrated and told him I'd leave honest negative reviews if he doesn't honor the deal. I even offered to pay an additional $1,000 if he'd do it. He replied "You know what? I was going to help you, but if you're going to threaten me with negative reviews, go ahead!" and hung up. In the end, I wasted hours of my life with these lowlife scam artists. If I wasn't so thorough in getting all packages and information written on the agreement, they would have probably pushed me to purchase one without any packages at the same price. Go to Kia of West Nyack. They're super nice and the state fees are cheaper than NJ anyway. I got my Optima Turbo with Premium Package delivered in 2 days for $1,000 more than originally agreed to with Jack Daniel's Kia and couldn't be happier! read more

I leased my KIA Sportage in 2012. We got an amazing deal, and Garrett was awesome! But that's where the accolades stop. My KIA ran great and when my lease was up, I was looking forward to leasing a new one or upgrading to a Sorrento. It turned out that the Sorrento was out of our price range, so we went back and spoke to Will about leasing another Sportage. As we were negotiating for about 10 minutes, the manager came over and interrupted our conversation. He told us that there was no need to negotiate because we clearly didn't understand what "caliber of car" we were talking about. He was extremely condescending and even laughed at my husband when we compared their asking monthly payment to our other lease (a Chevy Traverse.. Bigger). They were asking much more per month. Regardless, we were very insulted by this manager's attitude and left. I decided to go elsewhere to lease another vehicle. However my story doesn't stop here. Over the next several months, we continued to receive sales calls from KIA, 4 of which happens to be from Will... As if we had never been there before. Every time, we asked to be removed from the list because we didn't want to lease from them. Every time we explained how we had need insulted. At one point, we even spoke to the manager (a new one, the rude one was fired). He apologized and promised that our names would be removed and no one would call us again. I'm not surprised that we still get calls.... Also, during one of these calls, my husband decided to give Will another chance and told him what we were willing to pay. Will told him that he's call him in about 20 minutes. Will didn't call for another 2 WEEKS. This place clearly doesn't have competent staff who either don't care to write down notes in a customers file or to take off their name from a sales call list. We get so many calls from them, I'm starting to feel harassed. Incidentally, when I recently called to speak to the same manager who promised that I would not be called again (Vee), the man on the phone told me that I was "a little too upset and I need to calm down. Who cares that we call you? You don't have to answer the phone." Um... No I don't have to answer the phone, but I CAN write a yelp review! I will be writing another review on the amazing car dealership I did end up using because they were the exact opposite and deserve my business!! read more

I purchased a used vehicle at this location. After long negotiating and signing of paperwork it was past closing hours. They told me that I was going to have to return another day to have the truck fully detailed. I suggested that I could leave it there and pick up the next day. They refused and said to come back with it when my plates were in. The next day I decided to take a look at the air filter's condition. Needless to say it was in very bad condition. I looked over the paperwork that was given to me and it said that the cabin filter was changed but mentioned nothing about the air filter. Why would the dealership worry about the cabin filter but not the air filter is beyond me. So out of curiosity I checked the cabin filter and it was just as bad and so was the oil, it was dark and hadn't been changed in a very long time. About 3 weeks later, I called to see if my plates were in, they were but I was never notified. So I returned with the truck and spoke to someone and mentioned that I hadn't received any notification that my plates were in, They looked at me like I had 3 heads. I then mentioned that the cabin filter was old and the oil in the truck was old and that it was never changed. They told me that it was changed and that whose to say that I put an old filter in place of the new one and to remember that I already had the truck in my possession for 3 weeks hence it would reflect the oil darkening. I was basically accused of switching an air filter.... And that the oil was bad because of 3 weeks of use?? I then asked if they would detail my tuck as promised and they said they would. I waited 3 HOURS and asked if my truck was ready, they told me that they were almost done and to give them another 20 minutes. After finally getting it, only an exterior wash was done!!! I then spoke to Eddie Carbajal and asked him why it wasn't fully detailed as promised, his response was we are too busy right now.He then told me to return another day... This is the worst dealership ever!!! They lie, and are incompetent to communicate and deliver on their promises. Once you sign away, they don't care about you. People, please read their reviews. They are bad. Do not read the ones on their website. Those are handpicked. Use the internet and different websites. read more

DO NOT TRUST THESE PEOPLE....salesman says one thing and 24 hours later to come sign papers, finance does the opposite.... in very small print....and once caught salesmen then says...."hmmmm I don't remember saying that"...run fast...would rather give minus star but Yelp doesn't offer..... read more

I leased a Kia Sorrento 3 years ago and now would like to finance its purchase .I can tell you that this dealership has made it an ordeal !First, I had an appointment and I waited 2 hours being strung along the way only to be told to return the next day.The next day when I arrived the auto loan rate was not the quoted one .Furthermore they tried to charge me for etching , lifetime nitrogen tire service, and oil change and exterior detail. Previously they tried to sneak in a certification .They also insist on a ridiculous documentary fee of $493 .When I told them I was pursuing a bank loan they became uncooperative and misrepresented the process . There has been a deceit factor associated with this dealership . I had rave reviews for this dealership 's Audi component . read more

A salesman from Jack Daniels Kia called me and offered to upgrade my lease to a newer version of my current vehicle and gave me a price. I go to meet him and he makes me wait around and tells me the price is actually $8,000 higher than we discussed. They have completely lost my trust and they lost me as a customer. read more

I am appalled by the service and lack of professionalism in this dealership and its service department. We purchased a used vehicle from this dealership and have had numerous issues with it, which the service dept has unsuccessfully fixed. (I can't even get into all the details or this post would be far too long) We even purchased an extended warranty, but now apparently because the vehicle is a jeep they want us to bring it to a jeep service department even though we purchased it from them. Since we have purchased it, we have witnessed MANY managerial turnovers. I can't help but wonder why this dealership and service department do not have their act together. They are disrespecting the Jack Daniels Motors Company. Please make this right. We are looking for other people who have had equally unpleasant experiences here. read more

DO NOT trust Alissandra or the general manager! They will lie to you and string you along just so you won't go anywhere else! I came in 2 weeks before my current lease from Honda would end looking to lease a K5. This dealer didn't have the exact one that I wanted and they claimed that they could get it from another dealer that next week. By the time the next week came, there was no communication from Alissandra. I had to call and text her just to hear from her. When I spoke with her, she claimed they were working on the deal and had to get it approved from accounting. She strung me along for 2 weeks knowing that my current lease was about to end. She kept saying that they would be getting the car that week with no exact date. After 2 weeks and my lease about to end in a couple days, I told her if she couldn't give me an exact date for when the car would arrive then she could cancel this deal. No response of course because she knew that they weren't getting the car. I then went to the Kia dealership in Englewood and they told me that this Kia dealer in Fair Lawn wouldn't be getting the exact car I wanted until a month after that. The guys at Kia in Englewood were able to tell me exact dates for when each dealer would be getting the exact car that I wanted, which all wouldn't be until that next month. They then told me that Alissandra was most likely telling me that they would get the car soon just so I wouldn't go anywhere else. Alissandra and Jack Daniel's Kia played with my time all while knowing I had a lease that was about to end. If I didn't choose to go somewhere else and continued to believe their lies I would've been without a car after my lease end date. DO NOT go here to purchase a car. They will LIE and SCAM you one way or another. If you want a Kia, I would suggest going to the Kia of Englewood. read more

If I could leave zero stars or negative stars I would. The car lease for our Kia Optima with Jack Daniels Kia is up next month and my husband and I had been getting calls from Jack Daniels Kia salespeople asking if we were interested in getting a new lease. We declined but the salespeople continued to call us back several times trying to push us to lease another car. We asked what to do to turn in our car and they told us to get an inspection done by a third party before turning it in. We wanted to make sure we didn't miss any details on returning the car, so we called Kia's Lease End Service and they said an inspection was not required before turning the car in. We went to Jack Daniels Kia to return the car, but the salesperson (Karim) refused, stating that we needed to have an inspection done. When I stated I wanted to leave the car, the General Manager (Renier Basulto) stated that he'd consider the car as abandoned. Mind you the General Manager opted to leave the dealership and speak by phone for all this rather than speak in person. I was so upset and humiliated that I had to leave the building. We then called nearby Fette Kia and asked if we could turn in our car to them as we were about 10 minutes away. The salesperson said "No problem, I'll take care of you." We went to Fette Kia and they said they'd take care of the inspection. The whole process took less than 5 minutes. It was wonderful for Fette Kia to show us kindness and respect even though we were not previous customers. What a difference from one dealer to another. read more

The worst dealer, I wish I could give 0 stars. My nephew was told he could take the car and if he didnt like it , he wasn't commited. When he went to return the car they said he already bought the car. They didn't even tell him how much his interest was going to be. they wouldn't tell him till he sign. They tricked him and now he is stuck with a car that's worst 12,000 and he going to end up paying 25,000 for it. Please go to a dealer that have professional and honest sales rep. I have more to say, but don't have time. read more

I want to pay BMW 535 xi I like the car but it has check engine light on and brake light and ABS light and 4×4 light on then they told me the shop will check the car then we will call you when it finished they called me and when i saw the car it has same lights on he said it will disappear after 15 mi I did the paperwork for the car and take it then after 15 mi the light never disappear and start bad noise coming every time I try to drive the car I called the KIA dealer they was UN professional at all anyway I get appointment on Monday they take my BMW and give me loner car to drive ( KIA ) after 4 days they said sorry we can't figure out what's wrong in the car we gonna send it to BMW the finance manger talk to me yesterday and he said someone will call you in minutes until today no body called me honestly that's the worst costumer service I see jack Daniels fair lawn and now paying for BMW and driving KIA UPDATE 10/27/2015 the service manager told me yesterday we still don't figure out what we have to do and i still paying BMW and driving kia UPDATE 10/29/2015 the service manager told me yesterday we still don't fix it yet and i still paying BMW and driving kia i wanna know what kind of game you guys doing my car is 10 dayes and now they say waiting for check to fix i need my car today if no one answer i will go to police report today 10/29/2015 11/2/2015 Now the deal is if will take more time to fix 5 hours job i will call the bank to stop the payment because I never drive the car since i pay it and will call the insurance company stop it and the and the warranty company just to tell them the car broke from second day then keep the car with you forever up date 11/4/2015 still never fixing my car UPDATE 11/5/2015 the service manager told me yesterday we still don't figure out what we have to do and i still paying BMW and driving kia read more

Couldn't be more happier with my experience and recent purchase from Jack Daniels Kia. Jason our Sales Associate was literally the best ever! Very helpful, knowledgeable, and more than willing to help in any way he can. Thank you again! Definitely recommend anyone looking for a Kia to stop by and check out this dealership. read more

I'll start by saying a few years ago I tried this dealer and hated it, they didn't seem to want to work with me at all. However after getting a recommendation on a salesman, EJ, so I gave it another shot. We worked the whole deal out over the phone and the car was ready in a few days. The only reason for the delay was that a had a starter put in. But EJ was great to work with and I would recommend him to anyone I know who was looking. I'm very happy with my new lease and look forward doing future business. The ONLY issue I had was with some of the paperwork for the buyout on my old car, which was initially my banks fault, but then Kia took a LONG time finalizing it and almost caused me some trouble. Don't think this was necessary the dealerships fault though, maybe more corporate. read more

Horrible. I purchased a used car from them about 3 years ago. After a week of having the car the window stopped working. I called and left many messages and did not receive a call back. I ended up getting it fixed myself Recently, I decided to refinance. When doing so I noticed I was charged for a rear view camera and navigation, that I do not have! I had to go back to Kia to apply for a gap refund, which I was told would take 4-6 weeks, it's been over two months and I haven't received a check. I have called and left messages for the past two weeks for Alex who refuses to return my calls. read more

Great buying experience! In this market it isnt easy choosing a brand and dealer to go with but Jack Daniels Kia made it very easy. Chris De La Cruz was very knowledgeable, helpful and patient. He helped us analyze our situation and landed us in the perfect car at a great price. Its been over a month since we bought our car and we absolutely love it, Chris has also followed up well to address any concerns. Overall it was great doing business with Jack Daniels and I'd recommend everybody! read more

hi, my car is 2018 kia sorrento SXL .(mileage 16,500mile) I spent 2 hours 45minute in service center (9:15am ~12:00PM) and they didn't respond my complain for long waiting time. Even they show very disrespectable attitude.(8/31, Saturday, labor day weekend). They wanted me to do tire alignment ($167) and one tier change($288) but i did not accept it. i did tire alignment in other autoshop already. In tire change, they said there is no leak in first time. After i denied tire alignment , they found out the leak in air plug not repairable. Even they forced me to sign the unsafe viechle by their inspection. after long waiting time, finally i got my car back and found tire pressure is 40, 40, 40, 51 psi. They didn't explain why so much tire pressure is on the one tire and even tire was not rotated as requested the service. I have very bad experience in this service center and will never use this service center & dealer ship. read more

I recently went in to look for a new Kia. I worked with sales consultant, Garrett who was super helpful and knew a lot about each car. He was very friendly and answered all of the questions I had. The place has a good atmosphere and easy location. read more

We just purchased a used Kia Soul from this dealership. Brando, our salesman made it a pleasant experience from top to bottom! I hate buying cars, but Brando made it a relatively stress-free experience. I recommend this dealership the next time you're in the market for purchasing a Kia. read more

I went to look at the 2016 white Audi Q3 that they advertise on Carguru with 17,847 miles. The car has over 20,000 miles. They should report the correct mileage. This affects when they state how much the car is above or below market value. Lets see if they correct it read more

Very deceptive pricing. I saw the car for $17,004 on cars.com and the salesman seemed surprised and stated the price was more in their system. When I called the dealership, I was told by Christina that they had no additional fees besides the usual tax title and license fee. Also the website says the price "includes all fees to the be paid by customer except licensing costs, registration fees and taxes title" which they would not honor. As soon as i get some finance terms a $1500 reconditioning fee magically appears, which is for changing the brakes which is something they would have to do anyway to sell the car. This car has been sitting for months unsold and i see why, it even had to be jump started with a portable battery pack by the salesman because the battery was dead from sitting so long. I drove over there and wasted gas and toll money for nothing. Complete waste of time. I will never shop at a jack Daniels dealership again. read more

This is one of the worst carlot iI ever dealt with they lie about everything. For instance I gave them a deposit they told me it would be back in my count and a couple days it's been a month and still not my account.. I've been calling and they keep telling me it's going in my account count the lady was on vacation still not my account they lie about everything. Also they gave me one price on a car and then all of a sudden they told me there was no warranty on it because they wanted to up the price.. My plates its has been a month still not. The sales manager chris told me they would be in on monday called mnday not her. Called again on Wednesday still not in don't even know they're gonna come in,they lie so much. Would never recommend this place to anybody please don't go there they lie about everything read more

Saw a car on Sunday 5/9 on Carfax from this dealer. I inquired about it because it was so new it did not even have pictures yet. On Monday Diamond contacted me and I told him of my interest . He said that the car was not there anymore. I said "you sold it on Sunday". Hours later he said that it was a mistake that the car was on the way to the lot. I told him of my price range and he said he would get back to me. He sent me a form with the numbers on it. The price of the car increased $1000. Extra "fees" $450 extra on the taxes, and DOC fees. $160, and tried to get me to pay for etching. On the Carfax it stated the etching was done when the car was built, $195. So the car jumped $1800. Lou Pierro the manager signed off on the offer. I replied and did not hear anything until Wednesday when Diamond was wondering what I wanted to do. Claimed he did not get my text. I resent it to him, and he informs me the car was sold Tuesday. It was still on their website and Carfax on Wednesday morning. Diamond wanted to know if I wanted any other cars. I gave him the stock number of that car (got it from their website). He said that cars was sold today. Wanted to keep trying to sell me something else. Typical Bait and switch. One star because I can't give it a zero. . read more