I recently had the opportunity to take my tractor for service to J5 Tractors in Navasota, TX. and honestly I can tell you I have NEVER experienced such poor customer service in my entire life. To put this in perspective, I worked for Toyota North America for over 10yrs and complete understand how a franchisee should operate. I know own/operate my own company and strive to give the best customer service possible. After the way both the sales and service departments treated me, I can tell you J5 Tractors is not operating within their franchise agreement!!!!
To be far, I did not buy my tractor from J5, although I did give them the opportunity to earn my business, at the time I was shopping for a new tractor they did know the price of the tractor I wanted nor did they know the incentives being offered by Mahindra. Therefore, i decided to purchase my tractor from another dealer who was very knowledge about the price/incentives.
Overall, based on two experiences to date I can tell you that if you decide to do business with J5 Tractors you are doing so at your own risk. read more