Jerry Guerra was awesome and made the process quick and efficient. Jerry Guerra was awesome and…read moremade the process quick and efficient.

The manager did call me and apologize for the way the we were treated and assured me that was not…read morehow they treat people and that the problem would be addressed. He was very empathetic and understanding of how the situation made me feel.

I contacted this dealership late in the evening and spoke with William Wood…read more I advised I was looking to trade today but that I would not be able to get to his dealership until less than an hour before their closing time. William responded with "Come on out. We are in the business of selling trucks!" (Additionally, their catchphrase is "THAT'S NO BULL".) Well, fortunately BOTH of these proved to be 100% accurate; as I was in and out with my new truck in less than 1.5hrs after a clear, concise, to the point, ZERO BS fees, or "surprises" deal. This will be the 1st dealership I contact from here on out. Thanks for staying late for me William. Will be seeing you again.

Service Adviser Arleen Pegoda was nice but not courteous. Her overall attitude was very nonchalant…read moreand it felt like doing her job was a bother. The overall opinion of the service department was very unprofessional. Dressed, however they chose to dress shorts jeans, no professional demeanor, eating a snack tray in the middle of the service department obviously, Bill Fick has a corner on the market in Huntsville. My vehicle engine blew up at 12,000 miles. They had the vehicle for over 20 days and when I ask if they were able to clean the vehicle just wash the exterior they were very put out. We only wash new vehicles was the response from the service advisor. Definitely would not recommend Bill Fick Ford.

I take both of my vehicles here to get serviced, and I always leave happy! The staff is always…read morefriendly and professional, which I'm very much appreciated! I have never had any issues with the service department.

Bought a used car from them. During the test drive noticed the AC was not working properly. I told…read moremy salesperson, Cory that I would buy the car if the AC issue was fixed. I was assured the service department would handle it. They told me that the AC just needed to be recharged and that they took care of it. Did not take me long to realize the problem was not resolved so I had to bring it back (I live over an hour away). Service department looks at it again and says it has a leak and they had to order a part to repair it. When the part comes in I once again drive over an hour to have them work on the AC. This time they say it needs a new compressor and they were not going to cover that. The entire reason I bought my car from a dealership was because I thought I could trust I was getting a car that had been looked at by professionals and I would not have any surprise repairs immediately after buying the car like you may have buying from an individual. Corey seemed like a pretty genuine guy but I would not recommend that anyone buy a pre-owned from this dealership, they do not stand by their word and I don't understand how the service "professionals" can look at the same issue 3 times and come up with a new problem every time! Wish I never game them my business!

We bought our Hyundai before there was a dealership in Huntsville, so I have no experience with…read morebuying a vehicle. However, we have dealt with them on repairs and warranty work and have always had a very good experience. Hillcrest has sold off the Ford and Hyundai franchises separately. I have only been to the new Huntsville Hyundai to buy parts. The parts manager really seems to know what he is doing and is very professional. Based on my experience with their parts department, I will definitely consider buying from Huntsville Hyundai the next time we look for a new vehicle.

I have my Hyundai serviced there once a year and the service is the best in town. They get you in…read morethere on schedule, tell you whats happening and the price is always what they quoted you. No surprises. I wanted to purchased a new car there but I just couldnt afford it, but let me tell you. The salesman and owner sure did everything in their power to make the deal...and they did, just a little too far out of my budget. But, they will work with you. They are honest and professional salesmen and that hard to find these days.

I came here with my sister to help her find a dependable used vehicle, without all the hassle that…read morenormally comes with buying a vehicle! And that's exactly what we experienced with Mike! It was quick, simple, and peaceful!

Mike is a great salesman. He was not pushy. Help us pick out a truck. Let us looked and I said…read morethis is the one. We bought my truck very nice Dodge and so glad we stopped in

Edit: after leaving a 1-Star review, the GM reached out to me directly and provided improved…read morecustomer service. My promised floor mats were delivered and my refund check was mailed. Raising the rating to 3-stars as they made it right in the end, but a customer should never have to go to great lengths to get what was promised or to get their proper refund. Hopefully they learn from this so others do not have to go through my experience. ---------------------------- Terrible experience with a dishonest dealership. Bought a vehicle a few months ago. As part of the final agreement with the salesman to buy the vehicle I was promised floors mats would be delivered to my house. Never received them. Called the GM about the mats who said he would look into it, but he never called back and I have reached out multiple times. Also I got shorted money on my refund check from payoff. I called multiple times about this and never heard back from the finance department. The salesman quit and told me it was a horrible dealership that was not a good environment to work at. He said if they were a decent company they would make it right. Never did so that reflects negatively on them. They are just out to make a sale. They do not value the customer. Watch out for false promises and don't leave anything on the table. I should not have to reach out so many times to get something corrected only have them never respond.

This was my first car buying experience. I have looked around at a few other dealerships but left…read moredisappointed with the way I was treated until I went to Huntsville Toyota. This is the first one that I have been to in Huntsville where someone actually greets you in the parking lot as soon as you pull up and offers to help you, without making you feel like you are wasting their time if your not ready to buy right then. Christian was our sales person. He was so nice and helpful. He did not use high pressure sales tactics at all, and he was just as helpful when we were unsure about whether or not we wanted to buy as he was once we decided to make the purchase. He was very accommodating and he made the whole process very simple. Lamar was our finance manager was just as helpful. He really explained the different packages available, again we went in thinking we didn't want anything extra, but he explained everything to us and helped us to see the value in some of the additional options. I really want to highlight how easy, friendly and low pressure the entire process was. I went to look and left with a purchase but at no point did I feel like anyone was trying to convince me or persuade me to make any purchases that I was not comfortable with. After I the purchase was done Christian helped me set up my phone with my car and he put the license plates on it for me and made sure everything was ready to go. It was a great first car buying experience...And I love my car!

Anthony was an amazing liaison between us and the GM, Matt. He answered all of our questions and if…read morehe didn't know, he went to find out. He was very patient with our changing our mind on vehicles. We went in Xpecting to drive off the lot with one of those new Gladiator trucks. This is Texas, we found a much better fit for our wallet and our needs. Their finance department was painless and a breath of fresh air. Their finance guy Sherif was most thorough. Thank you Matt and Anthony and Sherif.

Horrible service! Would never buy a vehicle here since service department was so terrible…read more Appointments mean nothing to them. Dealership ovetall was run down and dirt inside and out. Disorganized and rude. 2.5 hrs and my car didn't move. Nothing got done.