We have bought multiple cars from Lone Star auto . The owner David is very honest and his mechanic…read moreCosmy as well . Prices are great and have never had a issue. I have recommended several of my coworkers whom also had purchased a vehicle here and also had same experience. Hard to find a dealer you can trust . I plan on buying my soon to be seniors car as well from Lone Star .

I'm updating this review because the dealership ultimately stepped up and handled the situation the…read moreright way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing.

I recently purchased a vehicle from Fred Haas Nissan, and the experience was extremely…read moredisappointing. From the moment I arrived, I felt constant pressure from both the sales representative and the finance manager. I was at the dealership for nearly five hours, and the majority of that time felt uncomfortable and rushed rather than informative or customer-focused. During financing, I was sold a LoJack system that cost several thousand dollars. No one explained how to use it, set it up, or demonstrated any of its features. At this point, it is completely useless to me. If I cannot use a product I was pressured into purchasing, I believe reimbursement or proper support is the bare minimum. Since the purchase, I have reached out to three different team members seeking help or clarification and have received no response. The lack of follow-up and accountability is unacceptable and reflects very poor customer service. I genuinely do not understand how others leave such positive reviews, because my experience was the opposite. I would not recommend this dealership based on the pressure tactics and the complete lack of post-sale support.

Salesperson was excellent. We agreed on a price before I ever stepped foot in the dealership!…read more Finance was a different animal. Although polite and friendly, be ready to watch the numbers closely! Always verify the 'buy rate' before you get to the finance office. They can legally up your APR for profit. Buyer Beware! Don't assume a Tier 1+ credit score guarantees you the bank's best rate without asking for it!

Got me a used GMC Acadia very clean inside like very clean inside runs very well for now. Corey was…read morevery nice and helpful through the whole process and taught me a few things about the car.

I had to find a replacement car for my mom after she totaled hers. I found a 2011 Camry here and…read morewas able to work with Jad to get a mobile inspector out to evaluate the car first - he was super nice about it. I also went myself to test drive and check out the car with my uncle, again with no problem. Jad answered all my questions and was never pushy. We were able to come to a price I was comfortable with and he was very efficient with the paperwork as well. Having purchased over 15 cars in my lifetime for myself, family and friends, I can say this experience was in my top 5 overall.

Stopped by yesterday to check out a couple cars I was interested in from the website. i was…read moreimmediately greeted by Jad who was friendly, forth coming and instantly made me feel taken care of. I told him my budget and he pulled up cars on the website to have me pick out a few cars within my budget I picked out 2 and he presented me with the carfax, explained everything he knew about the vehicle and even dropped the price a bit to better fit my budget. if you or anyone you know is looking for a used car please go visit Jad and his friends at trade lane they'll take care of you as if you were their own and you will not be disappointed!

Great guys to do business with in Houston. Reputable and they have integrity. Very important in the…read morecar business.

Such cool place. Rip to the owner who created it!!! But they help me out so much Chris who 23…read moreanswer all my questions I had, he was awesome respect to him knowing everything about the cars and everything! Definitely the best spot around Houston area to get a car.

if I can put 0 stars I will, Definitely I apply for a…read moreHyundai Elantra 2025 by phone, they run my credit and I drove there to see it in person, everything okay from there, when I arrive I notice that the car has too many water marks inside including roof, so I decide to don't move forward with the car, they show Me two more cars, just show me, obviously I did pass on them, but since they have my and my wife information due the first car I request to run my credit, they literally run my credit without my concern on the other two cars Because I'm receiving on my mailboxes the requests that they did. I decide to call them to inform the situation, and they transfer me to the financial guy, he was trying to avoid my situation saying "you don't have to worry about" and when I complain he just turn rude and start getting mad about. I'm just leaving this here that way if you're planning to see a car from them please go to another dealership, My experience was terrible the lady who show me the cars (Tooba) she didnt know even how to turn on the lights on a car, so you can imagine. Hoping this work and they can start been honest sellers and of course save you'll from buying something from them.

I made a deal with them over the phone and paid a deposit for a ford f150. I drive there the next…read moreday and arrive to a truck filled with smoke, dirty, steering wheel caked in brown smoke, headliner has brown smoke, tailgate not working, alignment problems, and shifter issues. The biggest is the smoke cause I'm not a smoker but I really liked the truck. They apparently fixed everything and still got it dirty and smelly. They charged me $900 for the "cleaning". 2 hrs out driving back home which is a 6 hr drive ended up being a nightmare as it took 10 hrs to get home because the front diff was leaking & it started with multiple misfire on 2 cylinders after scanning it with an OBD2 scanner. The manager there told me to "email service cause they don't talk on the phone". Meanwhile I'm stuck at a gas station 2 hrs away from them. I had to continuously stop and fill the front diff several times using 2 quarts to make it home. I've replaced the air filter and did a deep cleaning of a total of 5 hrs with steam cleaning and ozone generator and now the smoke smell is gone but they screwed me out of that $900 "cleaning" they did. The they want to charge me to mail me my registration paperwork even though I paid $225 for documentation fee which covers all documents regarding the sale. They are a bunch of low life rats out to steal your money. I DO NOT RECOMMEND THIS PLACE AND REGRET DEALING WITH THEM.