Very happy with our new roof and the service we received from the J. Wales Home Solutions staff. Getting bids and choosing a roofer was not something I ever had to do before and I was taking things slowly and cautiously after hearing so many roofing company horror stories. Additionally, we are in the Austin area, which is semi-new territory for J. Wales. Derek, our sales person, got up on the roof with our insurance adjuster and made sure we got every penny we were entitled to. I was still checking with other companies though and did not respond back immediately. Derek checked in periodically, but never pressured us. When we finally did decide to go with J. Wales, Derek and Project Manager Tony came to our home, went over all of our options, and answered all of our questions. After doing the paperwork, Office Specialist Shanda helped wrangle all of the paperwork for our mortgage company. James and crew worked hard getting the roof done and cleaned up very well. They left nothing behind but a beautiful roof. Everyone at J. Wales was super professional, efficient, patient, and very nice. It was a pleasure to work with them! We went with the steel slate tile. It is less expensive than standing seam, but still has concealed fasteners that will not rot out due to exposure to the sun. It looks great and it is very reassuring knowing I will never have to worry about storm damage again! It is rated to 120 mile an hour winds and 2 inch. hail. When it is time to replace doors and windows. J. Wales will be the first company we will contact for that! read more