Very knowledgeable and honest gentleman. We wanted our…read moreprinter fixed and he explained that it wouldn't be in our best interests . Many would have told us , it could be repaired and taken the money.

Kevin's was good! He is a very busy guy with lots going on…read morein his shop. If you have to wait, call Alice over, she is the Chief Experience Officer and will make sure your wait is full of smiles and tail wags. I got my fingerprints done for a new job, and when it was my turn, Kevin made the whole process very simple.

Very responsive. They were able to give a competitive bid for a printing job, which I appreciate…read more Thank you for your help.

We took my husband's MacBook Pro there after it was damaged by liquid. They couldn't fix it there…read moreso they sent it out somewhere, where it was apparently recovered and my husband's sensitive information was stolen. Thanks for absolutely nothing.

I brought my laptop to them after another company geek squad said it cannot be fixed because of…read morecoffee damage. Anthony had it up and running within 24 hours. Amazing technician and customer service

It is a really good company. I had my computer fixed very fast and no problems so far. I totally…read morerecommend.

..not even sure where to start here?! I ended up leaving with multiple levels of happiness + shock…read more **I will preface with: I know no one affiliated with the store, and that this review is the best derivative I can offer of my due appreciation for these guys. Oh, and it's not a pawn shop; you can just buy and sell. _____ I guess I was surprised because I didn't know the place existed, and the culture of the team from the president (Adam) + down the team line should be something for other small businesses to envy. Will make some key points: -Products: LOTS! Electronics + accessories of pretty much every type; bicycles, gaming, etc. A sweet diversity. -Vibe: Professional, entertaining, clean, genuine. Staff is knowledgeable + they all seem to have a thirst for a.) more knowledge b.) solid communication practices to make happy shoppers. -Honesty: I was there for a couple of hours setting up my newly purchased machine (which is AWESOME, btw, along with my bangin' sub :) ). I spent my time perusing, chatting, laughing, and observing. I overheard Adam's correspondence with his team and noted the variance from this establishment to similar others; they are very strict on compliance with laws and morals. eg, taking IDs, serial #'ing all products, holding products purchased from people for the legal allotment without stray, etc. While only recently familiar with this from TV shows, I *kinda* know how it should work, and they really have a tight handle on it. ---Note: I also thought it was sweet to hear the owner announcing pride in being a part of, at times, returning stolen bicycles to their owners. I saw another review on here stating, "they have stolen bicycles"; I actually learned in my time/observations there they accept them with stringent protocol and rejoice, rather than sulk, when the item is removed and returned. -Prices: Certainly fair; I was crossing my items with others on eBay, Craigslist, etc. while I was there--the costs were at least comparable at Wolfpack, if not beat. ______ Overall: impressive, educated, multi-cultural store with a hell of a lot to offer. Thanks so much guys -- see you again :)

Bought what I thought was HP computer from there shop.paid $100 over the phone was glad to get this…read moredeal.showed up today 8-3 2026 not the computer I paid for was given something else owner came gave me a completely different pc.bait and switch drove 1 hour each way.got home this pc he gave me was not even close in specs to the other I bought and paid for? What a Rip off paid for something got completely different.i would stay away from this place he took $30 off still no deal.

Ryan was super nice and extremely friendly! He diagnosed the problem on my computer without me even…read morehaving to take it in from a quick phone call. All at no charge! He's extremely knowledgeable and very fair and I had very good experience with this company!

What a great experience I had here today. I thought I might have to replace my fairly new laptop…read morebut Ryan was able to figure it out, and download drivers and updates I didn't know I needed. Price was reasonable and saved me a boatload of time, money, and aggravation. As we are so dependent on technology, it is so nice to know there is someone local you can trust when problems develop (which they inevitably will...) .

HelloTech wasn't able to fix my problem. In my request, I was very clear that I needed someone who…read morecould reprogram my MX 1200 remote. The technician was not familiar with this remote and was unable to reprogram it. I wish HelloTech would've told me in advance that they could not reprogram this remote so they wouldn't have wasted my time.

This is a very convenient service, and Prince was awesome! He was very courteous and also did a…read morevery good job assembling the desk. And cleaned up everything afterward! I'm very satisfied and I will definitely use it again!

This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

EVERYTHING COULD IMPROVE!! Charged me for a $200 battery that was in warranty and should have…read morebeen free. Battery "lost" in shipment from Dell. Now I have to pay. One month in repair at Cranberry Township store and they will not provide documentation to prove they even ordered the battery from Dell and a tracking number to show it was lost. "Against corporate policy to do so." Take your electronics elsewhere! This company uses sham tactics!!!!!! Spoke to Corporate at Asurion and believe it or not they offered me a $25 check to settle this $200 issue!!!!! Told them they could do BETTER. Said I could have just picked up my computer and sent it to Dell myself to settle but how the hell do you do that if you have no proof of Ubreakifix's order for replacement battery under warranty and a tracking number to prove it was lost in shipment??!!! All which "corporate" says is not permitted under their "policy" worse yet they try to upsell me on an Asurion maintenance plan!!!!! No on your life! RUN DONT WALK!