Store is closed!!!!! I wish we had known. I probably should have guessed because There were no recent reviews, but when you're looking for a store that sells wide width shoes, you'll take anything. read more

The store is just a tad cluttered due to the Christmas shopping season, but with such a small store the clutter looks larger than it really is. Perhaps setting up displays along the store entrance would give the place a larger interior feel. I was looking for a pair of Clark Wallabee's for my brother-in-law. Unfortunately, they did not carry the size nor the shade that he prefers. In fact, the selection seems to be a buffet of sorts, with no real focus on what type of customer they are trying to attract. That could be a problem... read more

Great selection! Excellent customer service! If you haven't shopped here before, they carry a decent selection of wide widths for men and some women's size 11's as well. They carry comfort shoe brands like: Ecco, Clarks, Florsheim,etc. It seems to be on the more trendy side of comfort shoes as well...which I'm all for! The only infant/toddler/kids shoes they carry are in ugg/emu boots, but with stride rite closing all their stores, it's something at least. I was informed that the entire team there is new (since June) to that location, but their service is on point! 5 stars, because I need my comfort shoes and this place is definitely the place to get them! Ps- they also carry UGG, Olukai and Birkenstock. Those Birks are super popular again! :) read more

J Stephens - Shoe Stores Near Me - Temecula, California

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Yesterday I received extremely friendly service. There were three very helpful and polite employees, especially an older gentleman named Al. I was impressed by his dedication to his work. When the shoes that I found didn't work he had great suggestions that I hadn't seen based on the purpose, style, size and fit that I needed. The shoes have good quality soles and although it is a small store there is a very good selection of work shoes especially in comparison to many large shoe stores. read more

Sales person went the extra mile to help decide on which style and color Birkenstock's. Spent time measuring feet and explaining the narrow and wide options and care and maintenance. I was disappointed that they no longer carry Ecco Brand, but they still have a large selection of quality and premium crafted footwear. Knowledgeable and friendly, and usually have some selections on sale. If they don't have what you're looking for they can order it and have it available within days. read more

This place is awesome !!! They have such a good selection of Uggs & Birkenstocks, they also have a lot of different sizes. The customer service is very great, they measured my feet for me & even brought out different styles they thought I would like. They also can order product they sell directly from the vendor & the shipping is free whether it's to your home or the store. If you're looking for a shoe store, this is the one to go to. you'll have a great experience :)! read more

Went in to buy specific Florsheim shoes I like , and got the shoes very fast less than a week , heather watts the manager is excellent in customer service and very sweet ask for her if you go to this location , I love the shoes I bought read more

J Stephens - I love my shoes I got at j Stephens - Shoe Stores Near Me - Temecula, California

Why this outfit have computerized equipment that is supposed to be linked throughout their chain of stores I will never know. Wife went here to buy an expensive boot, they didn't have her size but checked on her system and told my wife that their store in Palm Desert had the size she needed in stock. "So they definitely have them there, do you need to check or call and ask them to put them aside for me?" my wife asked. We drove the 80+ miles there this morning only to be told they do not have that boot in stock and haven't for some time. We were told our Temecula branch has two pairs in stock. (One of which my wife had already tried on -Too small). My wife has shopped here many times in the past, but no more......Employ fools, lose customers! Nice drive out to the desert though I guess! read more

The people who run the registers are total jerk off fools. During Christmas time I bought boots for my sister. They never left the box, the receipt went into the box. First and only time shopping here, we try to return the boots and they tell us we have the wrong receipt. Refused to help.until I became crazy. The kids who work her are running a scam on the registers. read more

As soon as I walked into the store I was immediately greeted by Chalysa. She was friendly, helpful, and her knowledge on the brands definitely showed. Unfortunately, they didn't have the size I needed, but Chalysa was able to order them from another location in a quick and simple process. Thank you, Chalysa! I'll definitely be returning. read more

The customer service in J. Stephens was great. The young boys in the store were very helpful and courteous. PJ helped me with my purchase of Birkenstocks, i was very pleased with my experience here. read more

I left this store extremely shocked on how they handle their refunds. As I am standing in line a women who spoke very little English approached my wife to help her understand why she was being told she could not get her money back since she had her receipt with her and the new, unused boots she had purchased. My wife decided to ask the assistant manager for clarification and was told they didn't have the money for this lady because of their end of year sales records. Personally, my wife and I think it is pretty ridiculous that a company would hold a customers' funds for their own gains. To cause a customer such inconvenience is one of the worse customer services I have witnessed. And to top it off when my wife asked who she could call to speak about the matters, she was told there was no number. Unbelievable!!! read more

I was looking for a shoe that I could wear in a formal or casual setting. I went into J. Stephens and was promptly asked if I needed help finding anything. When I told the young woman what I was looking for she showed a couple different options. I left with these super comfortable black suede Clark's that I can wear in any situation! read more

Worst customer service ever!please people do not shop from this store.that store manager never try to help you then why you are there!so rude.only reason i never go there again because off the this manager.this store has good brands good shoes but i never spend my money in this location again!i wish i could have been given 0 star! read more

I don't understand why everyone is angry about their returns. I went in the other day to return a pair of Clarks, I brought in my receipt with the correct shoe on it, and was treated with excellent customer service. The entire staff was friendly and understanding and most importantly: willing to help. Got my money back, will shop here again. read more

DO NOT GO HERE!! My first problem is I went in this store with my Husband for a very specific pair of Ugh Slippers for Men. We knew the exact Model and Size wanted, making it the easiest sale for this store. The associate brought out one pair and said it was the ONLY pair of size 12's they had. He showed the color to my husband and because my husband has had this same pair previously, there was no need to try them on, which is retrospect, that was the wrong thing to do. After battling the ridiculous mall traffic and chaos, we got home only to find out, the slippers were a size 11. How STUPID!!!! That's what happens when stupid teenagers who don't give a crap, work in these retail stores. The box and shoes, very clearly said size 11. To make matters worse, we had to again battle traffic and chaos to get back to the mall to return the slippers. And to make it burn even more, I had used my "Debit" card to make the purchase, which is CASH. However, they would not return the Cash to me. And because of their young age, they literally have NO clue the difference between Debit cards and Credit cards. And so now, I don't have the new $120 dollar slippers, and my money will take four more days to get into my account. Stay away from this stupid store!!! BAD BUSINESS!!! read more