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    J. Roberson HVAC

    5.0 (1 review)
    Open 7:00 am - 7:00 pm

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    Services - J. Roberson HVAC

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    9 months ago

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    SantaAir Heating and Air

    SantaAir Heating and Air

    4.7
    (177 reviews)

    Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

    Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

    Wake Forest HVAC

    Wake Forest HVAC

    5.0
    (2 reviews)

    We called Wake Forest HVAC to come check our system that had issues with the heat exchanger and…read moreleaking coolant. They came the same morning. They found the issue and proposed a repair option along with new unit options. Given the repeated issues we had with our Lennox unit, we opted for a new Trane unit. They were able to get the new unit and installed it the same day! Their entire team from diagnosis to install were extremely professional, courteous and did a professional installation. They kept us informed of each thing they were doing from install through final inspection. I highly recommend Wake Forest HVAC for service, repair and install. Prices are fair and the team are happy to see you.

    My go to HVAC guy is not around any longer so I went researching for a new go to so I could have my…read moresystem checked in regard to a known issue as well as get a preventative maintenance check before the heat hits. I called late Friday afternoon and received an appointment for 10AM Monday. The tech arrived just a few minutes after 10 so no problem there. I went out and described my initial concern and then stated that I wanted a general check as well for both units. He worked my primary concern first and identifed the issue quickly and even took a video to show me what was going on. He quoted me the price for that repair and I was expecting it to be another day or so but he left to get the part and fixed it today! After making that repair he checked the rest of the system and that one is good to go. He then proceeded to check the second unit and also checked the comonenets under the house and in the attic and found an issue with the equipment under the house and photoed that and those issues were relatively small so he fixed those on the spot as well. I feel the pricing was fair for the amount of work that was done and the fact that he did everything today and we are now comfortable. I really like how the teck (Caleb) took pictures and explained everything as he came across it and was efficient in what he did. This will now by my go to HVAC service! Not sure how far they cover outside of Wake Forest, but if you are in Wake Forest I highly recommend!

    J. Roberson HVAC - hvac - Updated June 2026

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