We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all…read moreoperate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

I received BP's information from someone I've worked with over the years as our home hvac decided…read moreit did not like power anymore. Brad was out first thing in the morning after we spoke and was beyond helpful. I am in the industry (Though not a licensed repair technician) and my initial troubleshooting was right on track (per Brad) but he found the actual issue pretty quickly, all while explaining some of the nuances here in NC to me and things that are different than back home (tips to keep things running smooth and lower house humidity.) - the issue turned out to be a pretty simple one, and the price for the service call was VERY reasonable. Being in the industry (on the commercial side) I've seen some things and BP's pricing was more than fair. Would absolutely call again if and when I have the need.

I had an emergency and not only did these guys come out on a Sunday night they had things figured…read moreout and fixed within hours. Their lead service technician is very knowledgeable and precise in diagnosis. I could tell you that if anyone has a problem with this company there must be a good reason, they are spot on. There are many companies I would not trust in my home, but these guys are honest and really have a good knowledge base of this business. Very happy with my choice and will continue to deal with them in the future. So happy I finally found someone I could trust.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

Excellent service from Jordan. Very sincere and reliable. He explained the issues we are…read moreexperiencing with our HVAC system. Highly recommended!

Everything went well. They did the semi-annual maintenance and installed a new thermostat. Very…read morecourteous and and respectful of my property. I signed up for ongoing maintenance schedule.

Great working with them. From the quote to the actual work, did a great job. Will definitely hire…read morefor all hvac issues

SO how many HVAC guys have only 5 star ratings? Not many. Chris fixed the issue and was on his way…read more No up sale for BS you don't need. BEST HVAC guy in the business!

We called Wake Forest HVAC to come check our system that had issues with the heat exchanger and…read moreleaking coolant. They came the same morning. They found the issue and proposed a repair option along with new unit options. Given the repeated issues we had with our Lennox unit, we opted for a new Trane unit. They were able to get the new unit and installed it the same day! Their entire team from diagnosis to install were extremely professional, courteous and did a professional installation. They kept us informed of each thing they were doing from install through final inspection. I highly recommend Wake Forest HVAC for service, repair and install. Prices are fair and the team are happy to see you.

My go to HVAC guy is not around any longer so I went researching for a new go to so I could have my…read moresystem checked in regard to a known issue as well as get a preventative maintenance check before the heat hits. I called late Friday afternoon and received an appointment for 10AM Monday. The tech arrived just a few minutes after 10 so no problem there. I went out and described my initial concern and then stated that I wanted a general check as well for both units. He worked my primary concern first and identifed the issue quickly and even took a video to show me what was going on. He quoted me the price for that repair and I was expecting it to be another day or so but he left to get the part and fixed it today! After making that repair he checked the rest of the system and that one is good to go. He then proceeded to check the second unit and also checked the comonenets under the house and in the attic and found an issue with the equipment under the house and photoed that and those issues were relatively small so he fixed those on the spot as well. I feel the pricing was fair for the amount of work that was done and the fact that he did everything today and we are now comfortable. I really like how the teck (Caleb) took pictures and explained everything as he came across it and was efficient in what he did. This will now by my go to HVAC service! Not sure how far they cover outside of Wake Forest, but if you are in Wake Forest I highly recommend!