I'm still waiting for one broken window, but all the other windows they replaced were awesome!

Words are hard to describe how I feel about J R door and window. I was referred to them by another company to replace some doors that were in their last leg. From the time I walked it to view their products to completion, absolute pleasure. Not the cheapest by any means, the sticker shock really shows the times. I had three doors replaced and absolutely night and day difference. The sales was quick and timely, understanding manufacturers process as everything is custom made to my specifications. dealt with the dad in this family business, Jeff, and great guy. Danny did the installation, master at his craft. Everything is just beautiful. They cleaned up after themselves, extremely polite and courteous. Down to earth during the install with conversation and my endless questions. read more

J R Door & Window - Side door - Windows Installation Near Me - Upland, California

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We had a need to replace 6 sliding glass doors in our mid century modern home which needed lots of work. We had considered another company which was somewhat less expensive. However, the other company stated the work could be done in one day which concerned us. Steve stated the work (3 doors each installation) would take 2 days. They also guarantee their installation for life. What we've learned- often the hard way- is that everything depends upon the installation, attention to detail, or the prep. Steve came to our home, provided a quote (we ordered during the Milgard fall sale which resulted in nice gift cards), and sent the installers on the arranged day. The installers were neat and did their work in a conscientious manner. We're very happy with our new doors and recommend JR Door and Windows for your window/door needs. read more

I reached out to JR Door and Window recently to get a quote on some windows for my home. What I needed was very specific from Milguard and they were able to get me exactly what I needed and at a great price. The whole transaction was very smooth and the service from Amy was amazing. I will be referring them to all my friends and family and using them in the future for any of my door or window needs. read more

J R Door & Window - Windows - Windows Installation Near Me - Upland, California

I hired this company to install a sliding glass door. The quote process and installation were perfect -- they were clean, professional, and arrived when they said they would. Great start! However, the door was missing a piece from the manufacturer. The installers noticed it right away and created a service ticket. At the end of the week, I followed up to make sure my ticket was logged and provided all the necessary information. Since then, I've been the one constantly following up. I called every two weeks to make sure I wasn't forgotten. Each time, they insisted the part had been ordered -- until a few weeks later, when I was told the wrong part had been ordered. They said they would rush the correct one, but I never received any updates unless I called first. Now, three months later, I spoke with another representative who admitted that nothing had ever been ordered. So, they lied to me for months. That rep promised to come out the following Friday, but no one showed up, no call, nothing. At this point, my project is still unfinished, and the lack of communication and honesty is unacceptable. It's been three months, and they still can't manage a simple phone call. I wouldn't recommend this company -- you're better off paying a little more for a company that actually provides some level of customer service. read more

Vincent came to fix the lock on our French door, he was professional, knowledgeable, and very quick in fixing the problem.

My sliding door needed to be serviced and repaired. It was difficult to slide and lock it. We called J&R and Vincent helped us.... he was very helpful and explained everything. The door is repaired and works nicely! read more

I have had J.R. Replace windows in two different houses now and their service is top notch. They care about the customer and will listen to your needs to ensure you are satisfied with the install. From sales to the field install crew, everyone is polite and takes pride in their work, no wonder they've been around so long! All this and they stay competitively priced, I highly recommend their services to anyone! read more

J R Door & Window - Front window installed - Windows Installation Near Me - Upland, California

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We got our patio door replaced about 3 years ago now and we love it. We got someone out to measure pretty quickly and we had to wait a couple of weeks for the door to be ready but once it was they came and installed it and they were very clean and prompt. Had a great experience. Hoping to get our windows replaced from here too in the future! read more

J R Door & Window - Old patio door - Windows Installation Near Me - Upland, California

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I met Amy in their showroom, her customer service was great. Steve, the owner, was very nice and super communicative. He explained the process in detail, put me at ease and offered great value on a custom Milgard sliding window. From the initial contact to the end, there was no sales pressure. His team was professional, knowledgeable, friendly, on time and responsive! To the installation team, Will, Bill & Mike, my new window looks and works amazing! Special thanks to Will, for your exceptional work! To the woodwork team, Jimmy & Freddy, you did a great job! I am happy with the new sidings! I highly recommend J R Door & Window to anyone. read more

We called JR Door and Window Services and spoke to Vince. We had trouble with our ground track for our sliding door. Vince came over gave us a great estimate , so we had him fix it so it slides super smooth on the track now and the price was very reasonable. Great Work by JR Door Co ! read more

Professional and prompt staff. Beautiful French door was installed in our home with great care. Good communication established at our initial call, the in-home estimate and the quick but expert installation. We are satisfied customers and happy to support this local business! read more

JR Door and Window reolaced 14 windows for us in 2016. We have been so happy with the windows when it came time for a new door we knew JR was the only place to go. The bottom line for me is they really care about making the customer happy. We met Sean in the showroom and he patiently showed us the many door options and helped us make the right decisions. Steve came to our house to take measurements and write up the order. He took time to explain the installation process in detail. Danny and Jerry handled the installation and were very professional, detail-oriented, and meticulous about cleanliness. The final results exceeded all expectations. read more

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Very poor customer service. Expensive and not responsible for their job. I won't go to them again.

This is my third time using J.R. Door & Window once at my primary home and another property. I'm remodeling my bathroom and had to change out my window to accommodate my new bathroom design. Why am I a repeated customer with J.R. Door & Window. It's the highest quality and value of windows, the installers perfectionism and the customer service of their staff. I live on a busy street with lots of traffic. All my windows keep the noise out, upheld all the strong winds and rain storms we had early this year. Amy is Amazing! She is professional, gets back to you quickly, communicates with you through out your search, order and installation. Will and Mitchell are experienced, and skilled. They are efficient and methodical window installers. They cleaned up the area both inside and out. I kept my existing window. They wrapped it securely and moved it to safe area. They are the Best, Fantastic, Awesome and More. Thank you Amy, Will and Mitchell. Grace, customer for life!!! read more

I can not begin to tell you how wonderful this company is! I have a rental home it San Bernardino. It was built in the 1940's so it had the wood frame single pane glass windows. They were broken & in desperate need of replacing. My daughter called for a quote & they told us to come in to the shop. I am so glad we did! The owner walked us through the different selections & we explained that we were on a extremely tight budget. He found a beautiful window that was energy efficient that fit our budget. Next came George, he measures and gives you the estimate. Do yourself a favor & request him if possible. I am recently widowed & was terrified at having to get any estimate from a contractor because I figured they would take advantage of my inexperience. Not J. R. Door & Windows! George put me at ease & worked with our budget. After we got four quotes we went with J. R., not because they were the cheapest, but they offered the best window at a reasonable price & guaranteed the installation. That is huge to me because this house is important to me. This is a home my grandma lived in, my father grew up in, and where I played as a child. Then came the installers and they were friendly, fast, efficient, & most importantly CLEAN! If you have ever had construction in your home you know the mess contractors leave. Not a scrap was left behind! The windows look AMAZING, but the fact they didn't scratch the new flooring or mess up the paint was just as amazing! Please do yourself a favor if you intend on getting new windows call J. R. Windows. You will not regret it! read more

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I had 17 windows to be retrofitted. George was the estimator and since I live where we get snow and wind he recommended a total removal of all old windows and frames so there would be total seal off from the elements. Needless to say it was a big job. Mike, Robert and William where the installers and showed up on time everyday. Very professional. They all worked on completing the job. All the windows are great. They left my house and property clean and tidy. Below are some before and after pictures. I would recommend JR Door and Window. Thanks so much. read more

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I was looking to replace the windows in the living room and study in my 1931 Craftsman house. I have had other windows replaced by two other companies. By far this experience with J R Door & Window delivered excellence in every way. The torrential rain we had last year seeped through the windows and caused sme water damage. The neighbors were doing some remodeling and the noise was constant. I needed new windows but I did not want to part with the Craftsman architectural design. Out of the four companies that came, JR consultant Steve Roberts was the first to understand and address my request. He designed windows that replicated the panel design of Craftsman windows. Additionally, Steve was readily accessible, calls were returned promptly and all emails were answered within a workday. He embodied the consummate professional. The windows were of the best quality. The estimate was less than half of my other three estimates. Every step of the process; consultation, production, and installation were exceptionally executed. Steve was not the only JR staff member that delivered excellence. The installation team; Will, Bill, Mike, and Mitchell were punctual, each member was skillful, neat, and task-focused. The process was not only painless but a great experience. I have and will continue to recommend JR Door & Window. read more

Great service and product! Will and his partner arrived on time, installed two new windows and cleaned up the area before leaving. Love my new windows. Will use this company again. read more

Very honest, reputable owner of the company. my windows being installed soon and will post pictures of them. I have received quotes from several window & door companies and believe me, this is the only one I trust. Nelda Dooley read more

Needed new rollers on our sliding patio door. The repair person, Vincent, texted to confirm the appointment and showed up on time. He replaced the rollers and repaired the track, saving us the expense of replacing it. Vincent did a great job, was neat and tidy, and cleaned up before he left. Cost more than I was expecting but as we all know everything is much more expensive these days. Overall we are very remedy pleased with the quality of Vincent's work and the patio sliding door opens and closes like new! read more

Boom! Just had 4 more Milgard windows installed. Couldn't be happier with the product, price and install. Mike and Will were total pros - on time, efficient, knowledgeable and completed a very clean installation of the windows. No joke - small companies like JR can handle their own against big box retailers and your contractor. Give them a try first, then compare other bids. That's what I did and got lucky I found them! read more

OMG!!!! My door came out so beautiful!! Ask for George he was amazing to work with! Can't wait for my next project with them !! read more

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They did my windows several years ago Totally professional and job well Don I recommend them

We had 2 windows and 1 front door installed and we love them all! The installers were nice and professional, and so was George in sales. The windows needed a lot of extra trim to look great and they did just that. They made them look so nice, they match the rest of our house perfectly. And I'm absolutely in love with our front door, we've received many compliments! read more

J R Door & Window - Windows Installation Near Me - Upland, California

JR Door & Window have replace my windows & have purchased shutters from them. I can't say enough about the quality of their work to their professional attention. They will go out of their way to make sure you are satisfied. The staff is great especially Amy. Again can't say enough how great Jeff the owner is. Excellent business to go to. JR Door & Window have replace my windows & have purchased shutters from them. I can't say enough about the quality of their work to their professional attention. They will go out of their way to make sure you are satisfied. The staff is great especially Amy. Again can't say enough how great Jeff the owner is. Excellent business to go to. read more

We have needed new front doors for the past 13 years. Since it was a daunting task, we kept putting it off until the doors became an embarrassment. Luckily, we found J.R. Door and Window in a Google search, and thought we'd go out for a visit. Sean was able to show us numerous options for our door size as well as various colors, textures, and lock options. Jeff came out to measure and answer questions, then Sean ordered the doors. The doors arrived ahead of schedule and were installed the following week. Danny & Jerry arrived on time and were able to install everything in one day. The doors were installed perfectly needing no additional touch-up of any kind. Danny & Jerry were professional, courteous, and cleaned up before they left, taking all trash with them. We liked the fact the J.R. Door and Window uses their own installers, not subcontractors. Thank you to everyone at J.R. Door and Window for making this a pleasant experience. We plan on using them again when we replace our windows and would highly recommend them to anyone. read more

J R Door & Window - New Doors! - Windows Installation Near Me - Upland, California

I called JR Door and Window with some questions and spoke to Amy I believe she runs the office as well as goes above and beyond with customer service. I am writing this review to say thank you Amy for your help and when I decide to finally move forward I will be going with this company without a doubt. read more

Pros- they showed up on time for the estimate. Cons- never received my estimate, never returned multiple calls for my estimate. They tried to talk us into retrofit windows instead of new construction. I think they are afraid of the work and want easy jobs but I wouldn't know because they don't return phone calls or emails. Apparently business must be good since they are giving up work. read more

The house which I purchased 6 years ago had all Milgard doors and windows installed in it in 2007. Of course, not being the original owner, their lifetime warranty did not apply. One of my patio doors developed a broken lock assembly, so I went to a different Milgard door company asking if I could purchase a lock assembly replacement. They called the factory, and within 2 minutes, the sales person told me that door was obsolete (2007?) and my only option was to purchase a new patio door, which she quoted me $3900 to replace. She said that was my only option. I drove to JR Door and Window and spoke to Leanna Lee. She assured me that part was still available. Due to Covid-19, she explained that shipping would probably be delayed but she sent me emails 2-3 times a week, keeping me informed on the shipping. Today, Leanna called me to tell me the lock assembly was in. The part was a perfect match, and within 15 minutes, the patio door lock had been fixed and the door works perfectly. I commend Leanna for going the extra mile, making a customer feel wanted and welcome, and unlike their next closest competition, did not try to gouge me for $3900. If or when I need any door or window replacements, I can assure everyone that this place is as honest as they come, and you have a customer for life! read more

These guys did an awesome job! We had 26 windows and a large sliding door. They were on time, wore masks, left no mess, they did the job in the time they said they would. I definitely reccomend them for anyone considering getting new windows! Here are a few pictures to see what a great job they did! read more

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Jr did a great job on our windows the installers were very good and knew what they were doing and courteous,responsible and hard working.. I would recommend this company,we had 24 milgard windows ordered and installed and our slider by jr door and window company. We would use them again for all our window needs, read more

Just had new windows and a new slider installed in some of your house as we have many so it will be done in phases. Steve came to our house to give a quote and I felt the prices were good and he was very personable and always fast and communicating. Our install took 2 days and couldn't have gone better. The guys were on time, worked hard and fast and most importantly did an amazing job. We did milguard quiet line and absolutely love them. We live on a busy street and you can barely hear the cars driving by. I am so so so happy with the windows. The windows are beautiful. I would highly recommend them and can't wait to do the rest of our windows and doors. read more

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From selecting and designing our front door selection, through ordering and installation, George Danny and Jerry were great to work with. We are thrilled with our new front door and are confident in the quality workmanship. Thanks JR! read more

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JR Door and Window did a beautiful job on our slider. We had old warped french doors and they replaced with this amazing slider. George from JR was so awesome to work with. The installers were very professional and cleaned up everything after the job. I highly recommend for your next job!!!! read more

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Jeff was very knowledgeable and helpful in showing us the window models, and quoted us a great price for us not to pass. On the day of the installation Daniel and Jerry were superb! Very nice and professional. A lot of attention to detail! I definitely recommend their services! read more

From start to finish, working with them was great. They installed our new door today and we couldn't be happier. It looks great, the installation was easy and well done, and we feel the price was perfect. We started our new door search by talking to a couple of companies but should have just gone with JR right away. George helped us get everything picked out, ordered and kept in touch during the process up until Daniel installed it. Great service, nothing bad to say...give them a call! read more

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About two years ago we had J R Door & Window replace two floor to ceiling windows and a sliding glass door. Shortly thereafter, the exterior glass glass pane on one of the windows was accidentally broken. The company replaced the broken window quickly and efficiently under warranty. All but three of our windows had been retrofitted with Milgard Windows, so we decided in March to finish replacing the remaining 40-year-old windows in our home. Even during the zombie apocalypse (Covid-19 lockdown), J R Window and Door came through with flying colors. From initial measurement to installation took about three weeks. Installing three large windows took the crew less than three hours. They were professional, cleaned up the debris and left the house as clean as they found it. We had one small issue with a lock on one of the new windows; they sent someone to repair the window within 90 minutes of contacting them. We're very pleased with their work and happy with the Milgard price, look, warranty and performance. I've personally installed vinyl replacement windows on another home and it is far easier to hire a professional to handle everything. This is our second time using J R Door & Window. The cost was reasonable and we can comfortably recommend their work, the windows and doors they sell and happily report they stand behind their product. read more

Update from previous review: Mike and his crew made everything right. They came to my house and explained everything thoroughly as far as what can and can't be done to fix the issues. They fixed all the imperfections, stood by their workmanship, and replaced the appropriate doors and windows. The manufacturer was behind on orders but that was of no fault to this business. Mike also reassured me that I can contact them with anymore concerns, should they arise. I'm satisfied with how they responded, rectified the issue, and now I am completely happy with my doors and windows. Given how they stood by their work, how they responded quickly and communicated throughout the process, and their competitive pricing, I would recommend to family and friends. read more

Great customer service and quality windows! Friendly installers and cleaned everything up inside and out. Thank you.