Not sure why the low ratings- seems like this review page has more vocal negatives than the vocal repeat customers. The shop was surprisingly large with multiple seating options making it perfect to bring family or friends here after dinner. Their ice cream tastes great! Creamy but not sickingly heavy/sweet. They have a mix of popular flavors and adventurous flavor combos. There's no major frills to this place that make it seem out of the norm. read more

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What I ordered vs. what I got. The advertised cake clearly showed two thick ice cream layers, but the actual cake barely had any of the bottom flavor at all -- just a thin coating. Pretty misleading and not worth it. Wish I had just gotten ice cream or gone somewhere else. read more

J P Licks - Andover - Ice cream Medium Cookies and Cream Cake (serves 8-10) - Ice Cream & Frozen Yogurt Near Me - Andover, Massachusetts

A bit expensive, true, but the nicest kids ever who work there! Cookie sandwiches are brilliant. Can't beat the flavors that get featured. And fresh challah!!!! read more

I bought a $25 JP Licks gift card a couple of months ago. When I tried to use it today, I was told that it had $0 balance. I thought that I had the receipt with me, but I left it at home. So much for the gift card. The ice-cream tasted good. read more

J P Licks stands for Jamaica Plain- fun fact that I learned sampling in line. Yes they give free samples! Their ice cream is great! All ice cream is not. They offer sundaes and other treats too. Nobody was overly friendly- everyone was just plain nice. The moonlight fixtures are trippy to look at. Look up! read more

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Wanted a late night snack, and stopped here before they closed. They have all the flavors, all the options, including frozen yogurt. The toppings all looked fresh, and the staff was nice. I ordered 2 scoops with marshmallow sauce (fluff), whipped cream & a cherry. The girl at the counter gave me 2 cherries without having to ask, and I was going to ask. The little considerate gestures that put a smile on your face. I don't typically indulge in sweets, so I was very pleased that they were open and ready for customers even around 9pm. The store was very clean, which I appreciated. read more

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Service was great! Very good ice cream Clean and inviting Parking is very easy and plenty of it read more

Best ice cream I've had in a while ! Their mint chocolate chip is to die for and the team went above and beyond with the extra sprinkles. Will definitely be coming back here. Not to mention store is cool, clean and has cakes, ice cream, and baked goods ready to go as well. 10/10 recommend. read more

Everyone was nice, but my 2 scooped looked like a one scoop in a bigger cup. I almost said something but didn't want to make things awkward. I wouldn't go back if this is really what I'm paying for. But the kids were all nice and polite read more

Yeah, ice cream was good, the service was slow, the service was polite. A little expensive. If you want staple service round open late for ice cream, this is a good place. It is clean, warm, and inviting. read more

Excellent service, awesome ice cream!!! Don't know what other customers are negative about, but it's surely shouldn't be their ice cream!

I frequented J.P. Licks as a college student in Boston so I was excited to find out they were opening a location in Andover. Based on my experiences, however, this location does not live up to those in the Boston area. Part of that probably has to do with how new this store is, so hopefully they will improve over time. The employees are polite but often don't seem to know how to work the register. I have their app on my phone which is connected to my rewards card and can also be used to pay. Half the time the employees did not know how to scan the code on my phone and process the rewards/payment. I don't blame them at all though as they likely didn't receive sufficient training from management. J.P. Licks also roasts their own coffee and serves espresso drinks at their stores, which the employees seemed to be unaware of despite having a coffee menu. I ordered a caramel macchiato one time and the girl there did not seem to know how to make it and ended up getting my order wrong, but I chose to not say anything at the time. Again, I don't blame the employees, but rather the managers who are supposed to train them. Somewhat small seating area but at least it's not as cramped as the Harvard Square location. I usually take my orders to-go anyway. In short, I do like J.P. Licks, but there are several better ice cream places in the area that are not only of comparable quality, but give you more bang for your buck. That is one of the things the Merrimack Valley has going for it. read more

Went in this afternoon to spend some time with one of my sons after having lunch downtown. It was a slow time of day as expected but what an enjoyable time I had. The ice cream was good (Strawberry was my favorite) and the coffee was good as well. The space and energy was fantastic. We could have sat there for longer but had errands to run. Don't overlook this place as an option to sit back and enjoy coffee and a sweet treat (ice cream & some pastries (limited)). We looked at local artwork and loved the overhead lights. Try them. Plus staff was super friendly and helpful read more

J P Licks - Andover - Not sure if they were intended to look like the moon but they do. Loved them. - Ice Cream & Frozen Yogurt Near Me - Andover, Massachusetts

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awesome food, they did a custom order for me and there was great service. Everyone was so nice and the bathroom was clean and nice.

I swear service is not good at all. The kid who took my order was okay but the kid who took my girlfriend order totally forgot to take make my girlfriend order he left once he took and never told us he was going somewhere and then the kid went to ring me up I go is to the other who left are still making that for my girlfriend he goes ya now iam. I'm like don't even bother anymore. Never again go to Mad Maggie's way better service and better ice cream read more

J P Licks - Andover - I ask for whip cream this what I get lol - Ice Cream & Frozen Yogurt Near Me - Andover, Massachusetts

my son and I went to the location in Andover. I ordered two things to go and she was already rushing to ring us up. he wanted a sundae so when we got to the register I ordered that but she was so quick he didn't even get the icecream he wanted. I feel like she rushed us and wasn't being mindful. it wasn't even close to closing time so no need for that. read more

I wanted to update my review, as I had a very good experience this evening. My father in law wanted ice cream and made me go back. I'm glad I did as it was much better than prior visits. First off, the staff was AWESOME. There were a bunch of young men that were on the Friday night shift and they went out of their way to be kind and welcoming to myself and my father in law. Really great service and I was impressed. The ice cream was also MUCH better. I had the salted caramel cookies and cream flavor and it was great! My Father in law enjoyed his as well. read more

Absolutely appalled by the costumer service. They were extremely inpatient and disrespectful. Super disappointed because the ice cream was so yummy. read more

Same sentiments as the others on here. This is obviously a big local chain by now, and some people swear by JP Licks. The ice cream in general is fine, though far my favorite in the Boston area. Mr Gelato a few blocks away is way better, and less expensive. JP licks coffee is super burnt tasting. And it's expensive for sure, as all their locations are getting (I live in Somerville, and the Davis Sq JP Licks looks like the same prices). But yeah, service-wise this place REALLY needs to get its act together. I've been a few times to grab a coffee when I was the only customer, and that should take no longer than 1-2 minutes tops. Last weekend I went to get a cold brew. One guy was helping someone out with ice cream, fine. A couple minutes later, a second guy saunters out, pours me my cold brew, and then says "the other guy will ring you up" and then disappears. Umm, you mean the guy who is already occupied with the only other customer in the place? What exactly are you going to do then, um can't YOU ring me up??? The only reason otherwise I like coming here is because there is seating and wifi and unlike Starbucks and most of Nero, there it's not dark like a cavern if you want to sit and read. read more

The price of ice cream at J.P Licks, in Andover, MA, is ludicrous! I'd put J.P. Licks' ice cream prices at their Andover, MA location on the same level as the price of beer at Fenway Park (one major difference being that you expect to get hosed and price gouged at Fenway Park). Service at J.P. Licks - Andover, on July 2, 2019, a sunny, warm day, was awful. Two staff for a long line of customers......and those two staff people had no sense of efficiency. For this level of service, and an OK product, you pay $6.00 for two scoops of ice cream? Ludicrous! I get the impression that the leadership of J.P. Licks' thinks that the downtown/business district of Andover, MA is Nantucket, with tourist destination prices; when last I looked, downtown Andover was about three miles from Lawrence, MA. read more

This place is really disappointing. We have been there three times (after frequenting the location in JP when we lived there) and each time they were out of something really standard. The sundaes I've tried are so blah, and feel so generic / tasteless. The fudge is more hard fudge than sundae fudge. Skip this place. read more

This place is so overpriced for ice cream that is just ok in my opinion. A small Oreo frozen yogurt is $5.50, are you kidding me?!! I tried this location once and will not be returning. Such a disappointment. Good luck to them, this is Andover, MA not downtown Boston. I would much rather spend my money at any other homemade ice cream spot nearby. read more

I went there today- I left with nothing as the employee with long blue hair totally ignored me. He was writing on an ice cream cake which he proceeded to angrily throw into the trash can as he must of messed up the lettering. He then stormed into the back room. I waited at the counter for 10 minutes before I said hi there! He snapped back - I am with a customer right now( the ice cream cake he threw away) I told him I would be making a complaint. Which I did. Did I mention I was the only one in the store? Always bad service, yet I continue to tip generously. This is the last straw for me ! read more

Ice cream is great but the service is just terrible on two occasions I had unfortunately the same girl who took my order and for some reason is not a good listener and not pro question of basic customer service skills. She always getting something wrong on my orders it one of those where I could tell her to remake it and I should but I'm like really over ice cream I'll just go somewhere else read more

The Staff here is very Rude and the ice cream is just fair at best I will go else where for my ice for now on

On trend, cute interior! Great selections of ice cream flavors including non-dairy and they even have a coffee bar. Lots of seating with an open floor plan. Highly recommend. We always didn't come because of the two stars on yelp then saw it listed as 4.5 on google! read more

Insanely overpriced. My wife, my son and I went to J.P. Licks in Andover and we got 3 small ice creams with nothing extra; no toppings, no free jewelry, no gold dust -- $18.00. When I got to the register and looked at the price I said "you must be mistaken" and I just got a stare. Handed the woman a $20.00 and said "won't be coming here again". The business model may be counting on credit card holding Phillips Academy kids dropping in. Anyway, there are better and less expensive ice cream places out there: Benson's in North Andover will give you a small for around 4 bucks (still high), but you'll have some to take home later it'll taste better too. read more

How did I miss that this place was coming to town? Within 15 minutes of finding out, I was standing at the register with a single scoop of Fruity Pebbles Milk ice cream in a waffle cone. Delightful. This is a wonderful addition to the town center. We needed an ice cream shop! Great service, and reasonable prices for such good ice cream. read more

Never order an ice cream cake from here. They won't have any clue what to do if you discover the cake is made incorrectly...it will turn into a 3 day ordeal of trying to get someone on the phone that can help, and it will end with them saying you can only get a full refund if you physically return the rest of the ice cream cake to their store. The District Manager might even laugh at your suggestion that they do more training with their staff and get upset if you use the word "gaslight" to describe their employees denying things you said minutes earlier in a conversation (the question was "what is your name", which I asked after multiple people kept jumping on a the phone to yell at me and I couldn't keep anyone straight. They claimed I never asked anyone that and that question and that that person didn't tell me they wouldn't provide their name.). There is a reason the reviews of this location are so much lower than their other locations. From top to bottom they don't care about their customers and will literally tell you to get use to bad customer service because this is how the world works now and you should just be happy they are even open. read more

Best ice cream, love to come here with my dad never had a bad experience until tonight. Came with my friends and everyone seemed miserable, bad attitudes, very clear facial expressions and eye rolling etc. Did not greet us or anything just very uncomfortable environment. read more

Service is sub par and ice cream is not even a decent serve... The serving size in a cup barely reaches the rim of the cup... feeling ripped off for the price... One person serving initially then several minutes later, 3 other servers materialised. Couldn't even put the lid on the cup for me and the ice cream was so soft it was almost all melted by the time I got home ( which I mentioned when I was paying for it).... 2 medium cups were just shy of $14... read more

Lovely little shop - open late, which was to our advantage! $25 for three people - a frappe, a small sundae and a waffle cone. Friendly staff. read more

Growing up in the greater Boston area, I loved JP Licks and was pumped when I saw a store in Andover pop up! Quality ice cream with a plethora of flavors to choose from. I recently had two new flavors I hadn't heard of before - Ube and Pandan. Both delicious. All in all, I highly recommend JP Licks. As far as the prices are concerned, I'm not sure what the complaints are really. There is a well known ice cream stand in Boxford that locals typically rave about and their prices aren't much cheaper. ‍ read more

Horrible! Horrible !!Horrible!! The staff emulates the manager and the manager unprofessional uneducated not a good leader !! I got an ice cream the other day which was not up to my expectations for the price I paid. I voiced that to the associate working asked for the manager to call me a week later no calk. I called the store they said please hold will get him and then the associate came back in sorry he just left. This store will not do well because of the service and mngr Mark my words. I would rather go elsewhere do not go horrible not worth yiur read more

Obnoxiously expensive. I spent $30+ dollars on two floats, a small smoothie, and a large soft serve. Service is dismal. The only positive is that it is open until late and has some good options for people on special diets. read more

File under no good deed goes unpunished. Wife is home sick craving a "hot fudge sundae" I thought I'd surprise her. Stopped here- the counterperson looked at me like I had 3 heads when I asked for a "large hot fudge sundae with marshmallow instead of whipped cream, made with mint chocolate chip ice cream." He makes the sundae then informs me "We don't have lids".... Then proceeds to ring up a $10.38 sale. I hand him $15.00 (3 fives) and he hands me back $3.62. When I pointed out my change was $1.00 short, he had to break out a calculator and do the math out loud.... GRRRRRR! Then I have to drive home one handed while trying not to spill a cup filled to the brim with hot fudge & marshmallow all over my car because of lack of a lid. Then to top it off I get home the bride starts eating it and asks me why I got pistachio ice cream that I know she doesn't like! Grrrrr I will go elsewhere next time, such a disappointment. read more