J Crew Bridal at Georgetown is AMAZING!!!!! They helped me for over a year as I went through situations with my bridesmaids dresses. They helped us find stores for girls out of town and helped us arrange all the orders together. We had not one but two dresses that we realized WE ordered incorrectly. They graciously exchanged them. One was even a month and a half before the wedding and they immediately exchanged it and shipped it the next day. They have been phenomenal to work with and have dealt wonderfully with this crazy bride!!! :) read more

I'm not all that keen on J Crew. Somebody correct me if I'm wrong, but isn't it owned by the same company as Old Navy? It sure looks like it. The shirts and pants aren't cut well, the patterns are boring and their blazers are overpriced. They have nice flip flops and golf shoes though, or shoes that resemble golf shoes at least. read more

This is by far the best store I've been to. The staff is friendly and the selection is great, I almost always find my size or the item I'm looking for. I am a loyal JCrew customer but this particular store is the best, and the quality of the clothes and style is classic and tailored. read more

Leaves much to be desired. Sure, you won't have every single pattern and color of the Stretch Perfect Shirt. But you only carry white and blue stripe? Don't let the brutal winter discourage you from refreshing the in-store stock with color! The selection is meager at best. And said meager selection is poorly organized - shelves of sweaters punctuated by sloppily hung bikini tops and bottoms, a suiting section with crochet sweaters and panama hats. Mass confusion - I thought I was at the Limited (where I do shop when looking for a deal on trends). If you're one who likes J. Crew partly because they serve you outfits, this isn't the one for you. read more

Great customer service! The staff is engaging and helpful from the moment you walk in until you leave.

I'll be honest: I am a J. Crew addict. I love its clothes, shoes, purses, headbands, jewelry, and general offering of all things preppy. That being said, I become frustrated when I can't find a store that sells the cute ballet flats I saw online, or the newest Nantucket red, city-fit capris. Those problems seem to have been addressed in the Georgetown store. Although it looks like the Chevy Chase Pavillion J. Crew has gotten the best reviews, I actually much prefer their Georgetown location. I've found that this J. Crew has the best selection of clothes, shoes, and purses, while the one located in Chevy Chase is lacking in women's merchandise. This J. Crew never disappoints me--it can be crowded, yes, but it has a huge sale selection, a ton of shoes, most of the retailer's newest designs, and accessories galore. I haven't shopped its men's selection (I've actually found that the Pavillion location has a substantial men's department, and have bought multiple items for my husband there), but its women's section is hard to beat. read more

Just went in today 8/4 and one of the managers, a nice guy helped me return a defective item. He made the process SO easy and I exchanged it for a new item. He couldn't have been more friendly or helpful. Rare in Georgetown these days! read more

I shop here often and the salespeople are usually really helpful. I have run into a few that aren't very helpful or that don't exactly know what they're doing quite yet, but they others make up for it. Overall a good experience. read more

Professional and helpful sales associates, good sales, good or almost-good selection--Gtown J. Crew is a solid place to shop. Note that, likely due to limited space, they sometimes don't display even half of their stock for a particular item, which may erroneously lead you to believe a product is selling out and to snap it up, then a few weeks later a quarter of the sale section is filled with this particular item, but that's a relatively minor quibble in light of the standard of service. read more

So 2/5 bridesmaids and I went back last week. The service was much better, store was ready this time, everything was OK. The reason for three rather than five stars is that if you're going to have a bridal party section, there needs to be enough space to, you know, dress a bridal party! The girls had to go one at a time, which took forever, and there was no opportunity to see them both dressed up together. Oh well! read more

This rating is for the bridal salon. I purchased a dress on 10/27 and the associate I worked with was Cathy. She was stellar! Cathy listened to what I liked/didn't like about previous bridal gowns I had tried on, and picked several gowns that incorporated what I told her that I liked. She was easy going and made me feel relaxed. She was honest about which dresses looked best on me. I had come to the appointment by myself, and Cathy graciously offered to take pictures on my phone so I could send them to my out-of-state family. She also asked me about accessories and allowed me to try some on with the dress to get the overall look. The section of the store where the bridal salon is located is quiet and calm, unlike a lot of other bridal salons! The dressing rooms were huge, and the big mirror in the main part of the salon is flattering. There are a few chairs and a couch if you bring people with you to try on dresses. I've visited a few bridal salons on the search for a dress, and J Crew in Georgetown (and especially Cathy) was the best experience I had! read more

I shopped there with my bridesmaids for a wedding dress, and eventually went back again with my fiance to find him a wedding suit. Both times, we had wonderful experiences. The salespeople were beyond helpful, efficient, and accommodating. They really made it fun! There was plenty to choose from, and I felt comfortable trying on lots of dresses and lingering in my final choice, with no rushing from my sales associate, Shannon, at all. Initially, I had tried to get a spot at J.crew's bridal salon in new York, but the wait list was months long. Instead, I opted for J.crew Georgetown, and I'm so glad I did. The little bridal fitting room is small but is private (a necessity given the packed crowds in the rest of the store), and has a nice atmosphere and soft lighting. It also has its own register, so you can complete your transaction there instead of waiting in line at the front of the store. I made an appointment for the bridesmaids, too, and they were able to try on and finally choose dresses that suited them too, in a comfortable setting. My only suggestion would be to provide a similar space for the men's suiting. We had to jockey for a turn at the mirror when my fiance was selecting his suit. Not a huge deal, but it would be great if the space was as welcoming as the staff. There was no pressure to purchase, but there were some helpful suggestions for accessories and I received very prompt personal follow-up e-mails afterwards, with further contact information should we need anything else. Since then, I've called back several times to return something for the dress, or for my bridesmaids, or to track down a finishing touch. Each time, I've gotten a phone call or e-mail back almost immediately, and they were able to help me right away. Overall I has a wonderful experience. If you're looking for a reasonably priced wedding dress, in a beautiful material, and you don't want to go all the way to New York to try it on, definitely head over the Georgetown J.Crew. read more

It is worth the trip to Georgetown to go to this J Crew, because of the staff. I was born without a sense of style and the staff here does not mind helping me plan a wardrobe, even though it takes a considerable amount of time and effort. If you're not sure about what's in style or how to match it with other things, this is the place for you. read more

My first experience at J.Crew Bridal in Georgetown was a true example of 5 star customer service! I was in the area visiting and needed to return two dresses that I had ordered from the website for a wedding that I will be attending next week. I did not have an appointment but a salesperson, Bonnie overheard my need. She insisted she will take care of me. I tried on several dresses and she went above and beyond to find the correct size and style for me! She returned my previous purchases and order the new dress with 1-2 day shipping. I would highly recommend visiting Bonnie at the J.Crew Georgetown location. Diana read more

I tried to exchange a very expensive damaged sweater that I bought about three months ago and they wouldn't do anything about it. I would expect much better costumer service from such a respected brand, but they did not take me seriously and I felt very disrespected. read more

I've had two totally mediocre customer service experiences here. In both cases, sales associates tried to act like J. Crew offers high-end, customized services.... then completely dropped the ball. I bought a pair of suit pants here and the sales associate assured me that J. Crew could have them sent out for tailoring (I needed them hemmed and of course, petites are only available online). During the fitting, he was friendly and attentive and I walked out of the store feeling confident that I was having a great customer service experience - within the week, I'd have a pair of tailored pants with no hassle (except the hassle of schlepping to Georgetown again, but let's not hold that against them). Two weeks later.... strange, they haven't called to let me know my pants are ready to pick up. I call to find out what's up, and first they can't find the pants at all - then they find them still waiting in the back room. In other words, my pants had been languishing in a forgotten corner of J Crew for two weeks and probably never would have found them had I not called (when I bought the pants they said the tailor came by Monday, Wednesday, and Friday.) Okay, fine. Three weeks later, I finally have the pants. Then, months later, the pants are in lost luggage and I have to buy the pants again. Last week I stop by the store and they are out of my size, so they offer to have them shipped into the store for free. (They won't order them unless I pay for them in advance and act like they are doing me a big favor by waiving the shipping, which now that I think about it is kind of annoying.) But the sales associate promises she will call me the minute they arrive. Last night, almost two weeks later, I'm wondering.. hey, where are my pants? So, I check the shipping confirmation in my email and they supposedly arrived last Friday. Hello!?! (As of today, still pants-less.....) read more

The clothes here are good staples, but the customer service at this location is atrocious. They're rude and dismissive, no matter how friendly you are in return. It's not really worth the student discount to shop in-store...looks like I'll be shopping online in the future. read more

Big ups to the J Crew bridal dept! I am perhaps not the most traditional bride, and I had been to three bridal shops (two in the DC area and one in Nashville), with no success. J Crew's dresses are simple and beautiful and none of the dresses I tried on made me feel like Scarlett O'Hara or a layer cake. Plus, the service in the store was great. I had the full attention of Blair, who was totally judgment-free, and quickly picked up on my likes and dislikes, picking out dresses that were great for me not-sample-sized body type. I ended up ordering a dress they only have online and it's just perfect. read more

Someone might want to fill in your girl Bonnie at Georgetown that wedding dress shopping is a fun time. A happy time. A time that, in my case, I HAVE LITERALLY FLOWN HUNDREDS OF MILES (1,013 to be exact) TO COME TO YOUR STORE BECAUSE I LOVE YOUR DRESSES. Not only do I love your dresses, but they always fit me perfectly, so needless to say I was very excited at the prospect of finding one there, knowing that I always feel confident and beautiful in the things I purchase from you. - Bonnie arrives and takes us back to the bridal room. Which, by the way could use a little work as well, if I wanted to go to a stock room and sit on a dirty couch I would do that myself without the added expense of flying somewhere and torturing myself with less than pleasurable company. -Bonnie introduces herself and begins grilling me about what I am looking for in a dress. I use the phrase "grilling" here because sweet Bonnie passed on the opportunity to tastefully and politely ask me about the largest event in my life to-date to obtain details that she could use to pull gowns for me, and instead went with the ever frustrating and slightly rude demanding of answers approach. She failed to understand that when she asked me if I knew what I wanted and if I had ever tried dresses on before, and my response was no; that, that truly did mean, I didn't know what I wanted and had never tried on dresses before. So after some frustrating interrogation from her, I try to explain that the wedding is a farm-to-table affair, outdoor, in early October, and near Dallas, Texas. My bridesmaids colors are a range of purples from dusty lavender to dark plum. I also mention that I've scoured over the gowns online and would love to just be able to see some because I don't feel like I'll have a good idea of what I would like until I can actually see, touch, and feel them. Bonnie, still doesn't get it. I tell her the one dress I REALLY wanted to try on, the Harper Beaded Gown. She responds with, "we don't have it here." And doesn't offer to bring anything similar. -She abandons the tactic of speaking to me and leaves me with an iPad. At this point I'm getting the distinct notion that she doesn't actually know how to do her job, since she needs me to tell her precisely what I'm looking for. And maybe I'm new to this whole thing (actually, I very clearly am) and I don't shop for wedding gowns on the reg, so I feel like it's fair that I would want to SEE them to be able to start helping with the weeding out process. (By the way, did I mention I have also worked in sales? I know what her job looks like. And I also knew she was not doing it well, but at this point, I'm still giving her the benefit of the doubt. Maybe she's just all business and is going back into that little closet and come back with an amazing selection of dresses. She's a wedding consultant savant with no personality. I can take that.) Nope. Not the case. But I'll skip a few of the agonizing details and just hit the highlights for you. -She did not understand dressing someone for the occasion. Because although I couldn't tell her exactly what I wanted (if I had known that do you think I would have been in DC shopping??) I was able to tell her what the event was like, and any sales person worth a damn could pull quite a bit from that alone as a starting point. -She did not understand dressing a body type. I even gave her a freebie. A hand out. I said, I love my shoulders and neck line. No dice. Chick still didn't get it. -At one point i wanted to try on one of the more structured dress without my bra on. SHE PANICKED. If she's that uncomfortable with breasts or naked bodies, I can say with confidence that she is in the wrong business. -Finally the last dress she puts me in, is OK. It strikes some enthusiasm amongst the group. They ask if they can see another dress similar to it, she responds with, "No, you're out of time." There are seriously so many things wrong with that appointment I'm sure I've missed a plethora, but I'm too irritated to remember the rest and if you know anything about sales or general customer service, you know this was a failure 1,000x over. I honestly have never left an appointment so exhausted from trying to appease some one else's awful attitude. (especially not as the client!) I've received phenomenal service from your regular associates and fairly assumed that your wedding consultants would be your crème-de-la-crème. I was VERY wrong. I could have out sold your girl 10-1 that day and I don't know a thing about your wedding attire. I say that confidently. And just so you know, I purchased every single one of the bridesmaid's gowns down the street at BHLDN that day. Strictly and simply because there was no way I was going to purchase one more thing from a company that doesn't value my time. And we had already picked them out and the accessories to purchase from your store. You just lost a 10+ year, loyal customer. read more

Worst J. Crew I've ever been in, I cannot believe you would hire people like this. I walked in the store did to even get greeted, when I asked an associate for help in getting an item in another size, they went to the back and went out as if they did not even check. The fitting room attendants were very rude and only were socializing back and forth as costumers needed help. I would expect more from a store in Georgetown, yet this location is still here, will be going to 14th Street or Tysons's Corner from now on. read more

this review is for the bridal salon. jcrew has some very classic, elegant wedding gowns available online, but i wanted to try some on first to avoid ordering multiple dresses and then the hassle of returns. it turns out the georgetown store has one of the few jcrew bridal salons - how convenient! i went a few weekends ago and it was a great experience. Brie, my sales associate, was incredibly helpful and nice. since i came in unsure of the exact dresses i wanted to try on, she gave me an ipad to look at the selection of gowns. even though the appointment was the standard hour, i think we ran a little over, and she didn't rush me in any way. i must have tried on ten gowns, and a few i tried on twice. she was quick to grab accessories to test out when i commented that certain dresses would look great with a sash, or a statement necklace. and, unlike 99% of bridal salons, she not only allowed pictures, but used my iphone to take several pictures of each dress from various angles so i would have them for later! it's so important to know how a dress will photograph, so this was really appreciated. when i mentioned that i liked a certain fabric, she was quick to suggest other dresses i might like that were similar. i was also impressed in general with the gowns, which seemed to be well constructed and styled, even the ones at a pretty low price point. the only downside was that there was a huge wedding party in there at the same time, so it was a little crowded and i didn't get the main mirror area. she said that usually there is only one bride at a time, so i guess my experience was not typical. read more

Love j crew beautiful pieces, I have a very small wrist and j crew bracelets fit me well- beautiful bangles etc available, one of my favorites are elephants on bangles and necklaces .. I ordered online and my purchase came right away;) read more

This store is way overstaffed, and doesn't have nearly enough fitting rooms! All the employees are lovely, and extremely helpful, but for real, I'd say 1 in 3 people in the store is an employee. There are like six fitting rooms in the whole store, all of them barely large enough to maneuver around in. I have to wait on line every time I go. And they're so hot and stuffy! The lights are ridiculously bright and hot, and there is no air pumped through the fitting rooms. Talk about a claustrophobic experience! I get so sweaty and flustered, the last thing I want to do is try on clothes. Also for a major city they just don't have a great selection..the J Crew back home in New Jersey was a million times better. Every time I go here I wish I had stayed home and shopped online instead. read more

I am writing to share my wonderful experience working with Elsa in the bridal department at the Georgetown DC. Elsa was incredibly helpful. She identified a dress that I love (and now own) within the first 10 minutes of my appointment. She proceeded to explain exactly how the ordering worked and helped think through how to work around the problem of my size being sold out. In fact, shortly after I left the store Elsa called to tell me that she had located the desired dress in my size *in the store*, which was a small miracle seeing as the size was totally sold out online. The work she put into searching for my size allowed me to go home with the dress I wanted that same day. Of course it needs to be altered to fit me, but it will be much easier to alter the dress that is closer to my true size. In addition to all of this, Elsa put lots of time into patiently showing me different styling options. She was very gentle and responsive to my feedback. I was truly impressed by the service that I received and also truly grateful. Elsa and the other JCrew staff turned a potentially stressful process into an enjoyable experience. I am so pleased to have a classic beautiful dress and to have avoided the needless hassle and cost of more elaborate bridal shops. Three cheers for JCrew! My bridesmaids also got their dresses from JCREW's website. read more

I was a little disappointed in this location's customer service. I was shopping during a rainy weekday and there was practically nobody there. Nobody greeted me while I was walking around for 20 min, nor did they offer to get me a fitting room when I had items in my hand. Myself and another customer had to go up to the register and wait for an associate to open the fitting room. Both the cashier and sales associate/VPS were very friendly when I went to talk with them, I was just surprised they were not paying more attention to the customers. I mean, there were only four of us, we were there to shop, not browse, and the staff was indifferent. The store itself is beautiful and there is a very large selection. If you want product, go here. They probably have the largest selection in the DC area. If you want personalized service (even without having an appointment) maybe try Tysons mens shop or Reston. read more

Great staff, not too pushy, but helpful if you need it. The women's section staff were great during my holiday shopping. Please expand the men's selection...Seems like they have reduced the amount of men'store/liqueur store-esque products (like the NYC Stores have). If buying sale items, go online though, you can often times get sale an extra % off on online. read more

What is up with J. Crew in Georgetown (DC)? I was in today. I was in the store for 20 minutes walking around with items I picked out.. No one asked if I needed help as I walk through the entire store. I kept trying to get someone to help me. I had to finally stand in line at the counter to ask them to help me get a dressing room. I had to stand in a line to get to the counter to ask a clerk if I could be helped and in a dressing room. This is not good. While I was looking, an employee (male with dread locks) came rushing out of somewhere (I assume stock room). He bumped me so hard that I almost fell down. I looked at him and assumed he would at the very least say that he was sorry. Nope. He just kept walking. While in the dressing room for 15 minutes trying things on, no one checked in and asked if I needed any help. Again, not good. I did need help with sizes. I just gave up at this point and decided to leave without buying several items that I really liked. Also, no security guard at the front of store today. I always felt a little more comfortable with him there. I've been a client of this store in Georgetown since it opened but service has declined too much for me to return. It is a shame. read more

I went in for a bridesmaids dress appointment here about 2 years ago and had a wonderful experience. So, when my sister got engaged, I thought this would be a great place to go for an appointment, particularly since her style is simple and elegant. The appointment was awful. It's hard to picture yourself on your special day in their makeup and sweat-stained dresses. One of the spaghetti straps so frayed, I was afraid it would break. I understand that they are tried on over and over, but were just plain gross. And the lady who took us for the appointment was a humorless snob. My sister is short and thin, but don't worry, she had worked with "MUCH smaller" women before. She also a-little-too-readily suggested spanx. More than once. My sister is not a bling person and said as much, but the lady pushed a huge sparkly necklace on her and a bedazzled belt/sash thing. She kept describing the dresses as if she was reading from a catalog when my sister would try them on saying, "This dress is urethral." I can only hope she meant ethereal... We made the best of it and had fun anyway, but I recommend taking your business elsewhere. read more

Cathy in the bridal salon was fantastic! I went in with my mom and sister and had one specific dress I wanted to try on, which I loved, but wanted to think it over for a day or two. Cathy was extremely helpful in giving me all the information I would need to order it, but not pushy at all about ordering it right then (very different from the experience I had at...basically every other bridal salon). Since I only had the one dress to try on, we still had 30+ minutes left in the appointment and I happened to see the bridesmaids dresses hanging there and asked if my sister could try a few of them on - I hadn't even thought about bridesmaids dresses at this point so we obviously weren't going to order anything that day but she was extremely accommodating, helpful, and willing to answer the million questions that my mom had. I'm honestly really surprised to see negative reviews for the bridal salon on here, as I experienced exceptional customer service and felt like they really went above and beyond to accommodate my needs (also gave great suggestions for a lunch place-one of the many trivial questions my mother asked!) read more