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    J Crew Factory

    2.9 (37 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 month ago

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    Sunil R.

    I was on a gift-buying trip to Westgate and made a stop here after stopping off at Old Navy. I like their clothing but had a experience which reminded me of this. LOL!! https://www.youtube.com/watch?v=eFoWB6LLYJ4 I got an outreach from Sterling who is the Mgr and I plan to go back. Thank you Sterling.

    The female part of the button on the collar came off.

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    3 months ago

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    8 months ago

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    5 months ago

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    10 months ago

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    5 years ago

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

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    3 years ago

    Can be difficult to return items but the store is well kept and stocked. The sales associates are very kind.

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    3 years ago

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    8 years ago

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    6 years ago

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    11 years ago

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    5 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    4 years ago

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    11 years ago

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    11 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    9 years ago

    Business owner information

    Photo of J. Crew

    J. Crew

    Sorry to hear - know we've reached out via private message.

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    7 years ago

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    9 years ago

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    11 years ago

    Easily accessible location in front of Westgate mall. Employees are very accommodating.

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    7 years ago

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    9 years ago

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    Ask the Community - J Crew Factory

    Is this the same thing as J Crew Factory? Can Factory items be exchanged here?

    Yes

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    Review Highlights - J Crew Factory

    This location is super convenient since it's at Westgate Mall.

    Mentioned in 3 reviews

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    I've been wanting to go to Redemption for several months and finally made it to downtown Campbell…read moretoday to check it out. It's a cute boutique offering California-made items such as pottery, clothes, skin care products, jewelry, art, and more. The store is nicely organized and their items are neatly displayed. A table with pottery near the entrance caught my eye right away. I also enjoyed checking out the flavored salts and oils for cooking, room diffusers, wall art, and jewelry. I was surprised to see they carry the wonderful Osea skin care products as I didn't know they were made in California. I ended up buying a ceramic spoon rest, room spray, and a tiny gold "diamond" ring. Their prices were reasonable. The store owner rang up my items and was very friendly and nice. I will definitely be back to shop here again.

    I stopped by this small business a couple weeks ago and everything was as expected, prices of items…read morewere pretty high and especially for San Jose but nothing unexpected. I bought a tank top and it was $42 which was pretty steep but I didn't mind. Until today, I had washed the top I purchased ONCE and after only 2 or 3 wears it starts pilling almost everywhere! Sometimes the my washer does this which isn't avoidable, but I had washed it with like colors and fabric types so it shouldn't have done this. There's also weird lines in the fabric now so not sure if I would wear this outside my house anymore.

    Photos
    Redemption - Clothes and baseball caps

    Clothes and baseball caps

    Redemption - So many cute CA made items.

    So many cute CA made items.

    Redemption - Entrance

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    Entrance

    OshKosh B'Gosh

    OshKosh B'Gosh

    2.3(3 reviews)
    0.1 miWest San Jose

    Went there today looking for a dress for my 3 year old. This store has lots of stuff and I didn't…read morewant to search the whole place. I saw three workers chilling behind the pay counter and asked if they could help me find the item of a particular color. They said they didn't think they had that color for a 3 year old and pointed me to where it would be instead of trying to help me. They pointed me to the 4 and up section and didn't bother helping me. They just went back to their gossip I suppose. I went ahead and looked myself realized they sent me to the wrong area. I eventually found something that may work, but was too annoyed by the lazy service. Went to target instead and found what I needed. Lazy workers here. Sad.

    After spending 1000.00 of dollars over the years and with the employees knowing my name, im…read moreconsidering never shopping at OSH ever again. While buying glue and using an instore credit I was 4 cents short, knowing that I had 4 cents in the car and not wanting to slide my card for 4 cents, the cashier had no trust and feared for lossing her job if she allowed me the poroduct and to return with 4 cents, thinking i would steal rather than return to palce that eveyones knows who I am and I shop there very often, great training from OSH, do not complete the sale and do not trust your customers. Great Job OSH, Your employees refelct your true nature, It's About the MONEY and not your customer who give you thier hard eran... Hello Home Depot !

    J Crew Factory - menscloth - Updated May 2026

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