If you're shopping for a little one, Kool Kids Couture is the best local, family owned clothing and…read morehome decor shop in all of the South Bay Area. The owner, Cathy, and her husband, are extremely helpful and courteous to all of their patrons. They have a very unique array of items that you cannot find at a generic box store. She's very helpful at helping you pick out items, whether you're shopping for family or as a gift. I love their box sets for infants and their candles as an extra treat for moms. I recently purchased the softest blanket from them... literally everyone has complimented the quality and texture. I highly recommend you shop local and start with Kool Kids Couture! Make sure to find them on social media to stay up to date with their inventory.

I found a cute organic summer cotton dress for our niece's new daughter. The service was also very…read morehelpful.

do not open credit card in childrens place with comenity bank, please dont!! comenity bank will…read morepurposely hide your bill and will drag your credit score so bad! and they will never resolve it.

The Children's place franchise has the absolute worst customer service of any retailer I have dealt…read morewith. I placed an order last night, hit submit, and realized I forgot to key the 20% off code. Tried to call customer service, they close at 5:00. This was about 6:00. Called them this morning and was told they would not adjust it. Not my first time calling customer service. I don't know why I bother. They have yet to be helpful. I spent almost $500 last night. Made my last purchase from them. I will return it all.

Wonderful managers, great staff. Very helpful and professional managers…read more Highly recommended!

This is my first time visiting this store and I loved it. There was a variety of clothes for women…read moreand men. I was able to buy more clothes than I realized because it was such a good deal. Thank you Zara for helping me out and answering all my questions. You guys are the best !!

The gentleman whose name I forgot (Colombian guy) was quick to assist me with mentioning the…read morepromotion they were having and helped me pick out last minute Xmas gifts and apparel for myself. The customer service is top tier at this location. I look forward to coming back to find more apparel that fits my lifestyle!

I've shopped at BYLT online before the store opened, and immediately I loved the clothes and how…read morethey felt, unfortunately my original order wasn't perfect and I had to exchange it, their online customer service was great and easy to work with and I had my clothes exchanged easily and without any hassle. 5 stars for that already. Now the store opened in Santana Row, and I am very glad it has, now I can buy and wear the same day! The clothes are the most comfortable I own and great for any type of activity, from relaxing at the house to a nice dinner out. The employee was very helpful and the store was clean and well organized. I'll definitely be back. I've had my original pair for a few years now, they have been washed multiple times and still look great. Yes they are a little more expensive but they are well worth it in my opinion for the quality you get.

Worst experience ever for any store let alone this place portrays itself as a high end store…read more The customer service are rude. Any exchanges (not even returns) are given based on which store u buy.

Buyer beware. They're do not willing to refund for returns…read more What's worse is they don't tell you until after you purchase something. They apologized and said they were in The wrong for not saying anything until after we were charged but wouldn't issue a refund anyway. We are better off shopping at Neiman Marcus for our kid's things. Also, they have some brands on sale that aren't very good so be careful if you decide to buy there. I'll use the credit they gave me and never buy there again. I respect their return policy, I don't respect that they hide it until after you buy and even lie about it until it's too late. Poor and shady business practice.

My favorite Carter's. I used to work at the European Wax Center, and I was pregnant. I would walk…read morepast it all the time trying not to go in Now that my daughter is here, we go at least once a month in store. The workers are so sweet and recognize us :-) I love the selection of clothes and customer service is great. We have such cute clothes for her

Came in today to look for clothes for my unborn and 12 month old daughters. Everything was fine…read moreuntil I noticed Elaina (the manager) following me around the store. Mind you not once did she ask me if she could help me at all. But every time I looked up or over she was standing around staring. Making me feel very uncomfortable. Not only did I have a 12 month old but I'm also 8 months pregnant. I ended up leaving my clothes on hold to hopefully finish shopping when she's not around.

I was looking for plants and this popped up on Google. Once I walked in, I was immediately greeted…read moreand didn't feel pressured to buy anything. I spent quite a bit of time just looking around. I was interested in trying on some of the rings on display, and Stephanie opened the box and allowed me the privacy to try them on and make my decision (again without any pressure). She helped me pick out plants for my fireplace and I bought four lovely 3" ceramic planters that were on sale for $4 each! Stephanie and I chatted for a bit while I was checking out. Lovely conversation and experience. She packed everything beautifully for me since I bought a lot and she knew plants were going to be in my car for a bit. I enjoyed my experience a lot and came back a couple weeks later. Her partner was there and it was still a great experience -- I bought a couple more things. So far, I've bought multiple plants, planters, rings, and stickers from here and all have been great quality. 10/10 recommend checking out.

such a cute boutique in willow glenn! i adore the womens clothes, the healthy plants, & the…read morechildren's clothes! bonus points for having a mommy & mini line of clothing! every time ive been here, ive always been greeted with respect & kindness. great place to buy gifts for babies, toddlers, or friends! hit or miss with the pricing, but everything ive bought here has been loved by myself or friends! definitely a fun store to browse around in if you're in the area!

Genuinely a horrible experience. I placed an order for an item they didn't have in-store and I told…read morethem I needed it ASAP. The associate let me know it would arrive early morning the next day. I never received a call like they said I would so I waited all weekend and when I finally came to pick it up they had sent over the wrong size. The owner then forced us to go pick it up in Daly City if I wanted it that same day and offered no partial refund or even a discount on a future purchase. Will be blasting them on TikTok. Order on Stock X. Associate also made us uncomfortable asking us about our ethnicity instead of just checking us out.

Super rude, absolutely horrible customer service and such an overcharge for shoes. Yelled at us as…read moresoon as we walked in even though I wanted to check out the shoes, I had my service dog with me big German Shepherd but they let a small dog come in. I didn't even want to explain that my dog was a service dog he was so rude! Never going to shop here save your money guys. I don't recommend this place I highly recommend the other shoe place here called Fresh Society and super accommodating too. Also said they would call me back for shoes a few months back and never once did. Also looked at recent reviews looks like everybody hates it here recently

Please read this message, especially because this is about one of your newest team members, Ethan…read moreC, after having only been there for one week he provided an excellent experience and customer service for me and my brother, helping me and my brother find the best fit for my date, and taught me some fashion sense. He helped me find the right sizes and checked in along the way, which was very helpful. There's such a huge selection of clothes, and they are always very comfortable. The prices are not bad, especially when they have some sales going around.

If it were possible to leave a zero-star review, I absolutely would. Employees working in the…read morefitting room were extremely disrespectful and made everything uncomfortable and unwelcoming. Their behavior toward a person with disabilities came across as discriminatory, and there were also actions and comments that felt racist and inappropriate. No customer should ever feel judged, excluded, or mistreated while simply shopping. I hope management takes this seriously, addresses the staff involved, and provides proper training on inclusivity, professionalism, and respect for all customers.

Had a great shopping experience at Carter's. The sales associate was friendly, helpful, and made…read morethe whole visit smooth and pleasant. The store had an amazing variety of kids' clothing, and the discount rates were especially impressive which meant a lots of great deals across different sections. We were in and out pretty quickly and didn't end up buying a ton, but we still accomplished exactly what we came in for, which says a lot about how well the store is organized. Everything is very clearly laid out, making it easy to browse without feeling overwhelmed. The store itself was extremely clean, well-maintained, and neatly arranged. Overall, a solid 5-star experience. Highly recommend stopping by this Carter's location if you're shopping for kids' clothing in the area.

I went to Carter store again for the first time in one year because I had a bad experience last…read moretime and I live nearby. I was desperate in need to look for a onesie pajama for my son, I was the only customer in the store walking in. There was two ladies I would assume one is a manager and the other one is an employee I asked the manager politely if they have onesie, she made me feel unwelcome and doesn't know what I'm talking about or even a onesie is, I asked her a simple question and her employee was very rude. She looked at me like I'm an annoying person, they seem personally bothered, I am a simple customer with a child , but she gave me an attitude. This was the scariest experience as a single mom, bringing my autistic son to the store and dealing with two amateur adults who works at Carter's people that do not deserve a job when I asked a simple question I think there is a discriminatory going on because the manager is White and the employee girl is Mexican and I am Asian. It was on Jan 6 2026 around 5 PM in the evening that I experienced this and I hope nobody experience like this and I don't wanna experience like this again or if I can make the smart decision to never walk into that store anymore . This was very scary I had to lie and say I will probably come back in February, and those two employees were talking behind my back and stare at me until I walk out of the door.