I cannot say enough good things about my experience at the Brooks Brothers Factory Outlet in Round…read moreRock, Texas, and especially about Assistant Manager Dennis Chia. I recently decided to completely rebuild my wardrobe after losing 45 lbs and wanted to invest in timeless, well-fitting clothing rather than simply buying whatever happened to be on sale. Dennis has been absolutely instrumental in that journey. What impressed me most wasn't that he was trying to make a sale--it was that he genuinely wanted to educate me. He took the time to explain the differences between the various Brooks Brothers shirt collections, the different fits, fabrics, sizing systems, and how each style complements different body types. He patiently helped me understand how the Brooks Brothers sizing system works and why finding the correct fit makes such a tremendous difference. When it came time to purchase, Dennis also educated me on how to buy with the current sale that was going on. My few experiences with Dennis could not have gone any better. They have been perfect. For the first time, I feel like I understand how to build a wardrobe that is tailored to my body instead of trying to make my body fit the clothing. Dennis never rushed me, answered every question with professionalism and enthusiasm, and made the entire experience enjoyable. Because of his knowledge and customer service, I'm now in the process of transitioning my entire wardrobe to Brooks Brothers. Honestly, I don't believe I would have made that decision without his guidance. Brooks Brothers has built an outstanding system of fits, measurements, and classic style. When someone like Dennis takes the time to explain it, everything begins to make sense, and the results speak for themselves. Thank you, Brooks Brothers, for creating such an exceptional brand, and thank you, Dennis Chia, for making a new customer feel welcomed, educated, and genuinely excited about building a wardrobe that will last for years. I look forward to all of my future visits at MY local Brooks Brothers Store.

Absolutely Not. Not in a million years would i ever spend another dime in this store. My husband…read moreand I were in the store shopping for dress socks and maybe browse the slacks. He hates pleated pants and we just were hoping they had some nice things in stock. We walked in and were greeted, anything you are looking for, well not really, just wanted to browse what they had overall. It was my husband, myself, and 1 and 2 year old. Thankfully we had them in our double stroller - the Nuna Demi grow that seats both of them comfortably so that we can shop without worrying about them running around or grabbing things off shelves, etc. She asked me about 30 seconds later once we made it to the other side of the store (by the columbia side of windows) . No thank you. browsed their sock selection, which was slim pickings. and we decided maybe they had some on the opposite side of the racks we passed on our one lap in. again, the thick accented, glasses wearing young lady asked again, Is there anything you are looking for ? That was it, in 1.5 minute-2 minutes time she followed me around the store asking if we needed help looking for something. I said, you know that's it, I'm done. Even if I wanted to purchase something in this store I wouldn't specifically because of you. I'll be spending at the stores down the hall. And that's exactly what we did. Never. again. ever. I couldnt figure out why we were treated this way? Was it my $500 purse? was it my $1400 stroller? Was it my well-dressed family? was it because I had kids with me? I'll never know. But I do know I will never shop there again.

Employee Brian was exceptionally helpful while shopping today. He went to the store's back room and…read morefound the specific size clothing I was looking for that was not on the shelf. JT was very pleasant while checking out.

This was our first time to this store and we found lots if great stuff! Also Bobby was super…read morehelpful and nice ! We will be back !

Came here for their grand opening weekend. Store has lots of selection of Fandom items ranging from…read moreanime to Harry Potter and Pokémon, Disney (Lilo & Stitch, Winnie the Pooh). They have a selections of Squishmallows and plushies as well as blind bag magnets and keychains plush. Overall if you've ever been to a Hot Topic or another BoxLunch store it is pretty similar. I love their ship to store as an option.

the selection is a lot of video game and show/movie related merchandise and is rather expensive for…read morethe quality.

Staff were very helpful. This is large store with a large stock of boots. They helped us find what…read morewe needed and I was happy with price. Store was very clean and easy to look around. Will return for our next pair.

So, nice store. I found everything I was looking for. The place is clean with a lot of selection. I…read morewill say the customer service was mixed. I did have two employees ask me if I needed help which was great. At other times, staff would walk right by me and not even acknowledge me. I was on a time crunch and just needed my hat cleaned. Only one guy back there, Holden, and it was busy. He had to manage a phone and customers. Three other employees right there. One was stocking items nearby. The other was a young lady folding clothes at the hat counter. Maybe she isn't qualified to work on hats. The third seemed like a supervisor but she was just running around the area and Holden had to manage everything else going on. I give him a thumbs up. Not only did he take care of the hat I brought in but he found a new Stetson I wanted and made sure I had everything I needed. I would go here again.

Superior experience shopping here as opposed to my earlier experience yesterday at JCPenney nearby…read more I had pretty much given up on outlet stores because they had all become just a ruse on full retail from what they started out to be. The store breaks that mold. I was able to call this store and immediately ascertain if they had suitable product in my size for an event. Not only did they have the product they offered to reserve it until end of day when I could return to the area. Upon my visit, the manager, Firouze, immediately went to the task of helping me select sizes and product. She was patient as I tried adjacent sizes on multiple times to be sure the fit was perfect. She managed to keep focus on me while serving other customers that came and went. While it took me well over 30 minutes, I was able to leave knowing what I had was the right thing for me and wouldn't need any alterations. That's a big bonus at this store. They have prehemmed pants in common lengths. As a bonus there was a hero's discount that I qualified for which gave me 15% off the total purchase. Anything helps at this time of year and that was a great way to stretch the budget. I also needed a pair of dress shoes and they happen to have the perfect ones on display in my size. I was able to use a coupon I had just received with my suit purchase to effectively take 2/3 off the price of that purchase. All in all I couldn't have been more pleased with the experience I received here. I was actually dreading the thought of having to go to Men's Wearhouse and get taken for a ride on mismatching coordinates as has happened once before in an emergency purchase. Everything matched and was of good quality without taking me to the cleaners. Five stars.

Small but nice store. The gentlemen that helped me was very friendly and professional. He measured…read moremy neck and my arm to ensure we selected the correct size shirts.

Chris did a great job helping me out. He answered all the…read morequestions I had and assisted me with everything that I needed.

First off; the prices were AMAZING. Secondly, Janis was very helpful! She understood my style and…read moremanaged to put together some outfits for me. She ran to find different sizes when I needed them and never once complained even though they were busy. Such great customer service. I will be returning just because of her!

Interesting. Kind of different. Has a very modern vibe to it. Was walking by and it caught my eye…read more Lots of deals mixed in with regular priced clothing. Jewelry is cheap. Prices are resonable. Probably a good spot for them at the outlet mall.

I love this store! Almost everything is on sale, and you can find really good deals. A lot of times…read morethey put the older inventory behind the newer stuff, so make sure you look at the back of all the racks. The only thing I really don't like about this store are the dressing rooms-- they are TINY. And there's no return rack. I specifically asked if they wanted me to put back the clothes I didn't want, and they said they preferred I give it to them to put back. But any time I do that I feel like a huge inconvenience to the employees... definitely my least favorite part about shopping there. But other than that, the selection is good, deals are good, and the staff is semi-friendly. Definitely recommend it!