Please tell Norma the cashier to quit.harassing me about getting a credit card…read more Every single time. I have actually quit going into the store because when I see her on the register.I turn around and leave. She's like a dog with a bone when it comes to credit cards.

Picked up a tux for an out-of-town wedding. Pants were a little short. They arranged to get them…read moretailored at a nearby location.

True that many stores have left and it is not the full great place it used to be. That is because…read morethe local town/county would not renew the Premium Outlets tax discount status ( shame, all that shopping especially from consumers being brought to area via charter buses would have dropped good money and sales tax into local economy). As a result the company just moved to Clarksburg to build a new outlet center closer to DC , Gaithersburg, ... Now with fewer shops, that means fewer shoppers browsing and buying, so difficult for remaining stores to sell enough and they will slowly move on.

On a trip so decided to stop in. What a huge letdown. Foodcourt-Beautiful building but…read morecompletely shut down. Many stores were shuttered. At one time it must have been a great place but now, another sad symptom of a declining retail hub. A definite future pass for me.

Had a great shopping experience here at the Polo Ralph Lauren outlet. This store is pet friendly…read moreand allows dogs. Good ambiance with cheerful holiday music and friendly team members who came a talked to my dog as I looked for deals in the store. Awesome sales with 50% off on all apparel. Lines went quickly. Clothes were organized and dressing rooms were super clean. Great experience.

Decent selection in here for all, men's, women's, and children. The store kind of gives you a…read morenostalgia feel when you walk in. Almost transports you back to the 90s with all the wood and the way it is setup. Not to mention that the style of the clothing they offer really hasn't changed on a whole. I came in here in search of some gift ideas, I get hit hard for like two months straight when it comes to gifts. Of course I am going to hit up some outlet stores and this just happens to be one that I happened upon. I browsed for a bit and checked out what they had. I found myself looking at items more for myself than for gifts. I refocused and browsed where I needed to browse. I waivered back and forth on items and ultimately decided since it was for a baby it wasn't really worth it price wise. The customer service here was pretty top notch. They greeted me when I entered and asked if I needed any assistance. I asked for suggestions, even though I didn't buy, and they were really gracious with helping me.

Such a great place to go to! The man working that day was so sweet! Extremely attentive when we…read morecame in and he remembered both my sisters and their order!! My sister was able to order the shirt she wanted for her husband and it was such a simple process. Definitely will come back! Thanks for such a pleasant experience, especially with this personally being my first time coming in!

I'll start with, I didn't buy anything here. Why? Because they didn't have anything in my size…read more(in a good way...needed 2XL). But instead of just sending me on my way, the person working (sorry, didn't get his name, but this was on Wednesday, July 12th) suggested I check out Columbia Sportswear Outlet just a short walk away. I was able to find what I needed. Excellent customer service! A BIG reason why I shop at this chain.

Tell us about your BootBarn.com experience…read more Very very dissapointed in your new Hagerstown Maryland location. The staff are awful. If your store manager is named Holly Young Wade (found with a quick Facebook search), she was equally as rude and should be ashamed in how she and her staff treated us this evening, February 22,2023 especially since her store is so new. We are a military family from Texas, we've visited a lot of Boot Barns, Cavenders, etc and this was by far the rudest staff. It's a shame because it's such a nice store and could do really well, but customer service goes a long with us. We were going to purchase boots for my one year old and were never offered help. I entered the store with my three year old daughter, two staff members and your manager stood by the desk and looked at us and did not say a word to greet us. All stared and then looked away. We were the only customers at the front so there was nothing else they would be occupied with. A few minutes later my husband entered with our one year old, again not one staff member acknowledged him they just stared. We looked at the hats and then made our way to the boots. Two staff members were talking for several minutes near the boots and neither of them ever asked us if we needed help, needed sizes etc. They did not acknowledge us at all. I noticed a male associate greeted and offered help to two women shopping in the clothing during this. Then the store manager passed by us again, just looking at us and not saying a word. We made it all the way back up to the front while browsing the store with not one greeting. We were exiting the store when a large family (all white, if that matters) entered the store and was greeted by every single staff member standing at the cash register. In fact, they were greeted several times and told "let us know if we can help you" as we exited, I looked back waiting for a "thank you for visiting" as nearly every store tells you- absolutely nothing. I will be telling all of our friends about our experience as I know many of them were excited about having a Boot Barn location in our area now. I will take my business elsewhere and buy my son new boots at a store where we are acknowledged. I cannot believe this store's customer service was so terrible today and that the store manager was there and acted just as rudely. Notifying Boot Barn corporate in hopes that this gets back to the store manager and staff. Thank you, Grace Hernandez

Huge selection of work boots and casual comfort shoes. Staff helped when we could not locate…read moresomething. I greatly appreciated not being hovered over while trying on numerous boots but when I asked for help they were extremely responsive. Very pleased with the clean and organized. The layout made it easy to navigate. Alyssa the associate who helped us was on point. Great overall experience.

This is another mall that I don't actually feel bad visiting (a.k.a. Dead Mall Syndrome). This one…read moreis still mostly full with a lot of folks bustling around - at least on the Saturday I visited. There also businesses ringed around the periphery, meaning that this is a busy area - if you're nostalgic and/or like your retail all in on place, the Valley Mall is for you! Recommended!

Today, 12/23/25, I visited this store to pick up a customer order. The counter clerk was unpleasant…read moreand unhelpful. She was also outright rude, acting as if she did not want to retrieve the customer's order. I asked for a manager; she resisted calling one and displayed an unnecessary attitude. When the manager finally came to the front, she was not helpful either. She did not look for the customer's order and simply told me it was not there. To justify not checking, she stated that she had already told the customer the store did not have the item they ordered. This store has EXTREMELY POOR customer service, and as an African American woman, I was led to believe that the behavior I experienced was prejudiced.

Beautiful store so, clean and orderly. Bought white Tee shirts made in Pakistan. Cotton blend. Very…read morenice. Bought some men's cotton, knitted boxers made in Bangladesh. perfect fit, very comfortable. Paid a little more for the Stanford brand but well worth it. Hanes is cheaper but just not happy with their products. Thank you JC Penny for being a quality store. You stand out in our world full of deception and cheap, inferior junk. You are something in our world we can still count on. Now if I could just get a real landline phone.

I haven't been to a JCPenney in a long time. I forgot how packed one of these can be. And not…read morealways with items that you necessarily need. I came in here looking for gifts only to find disappointment. Being one of the anchor stores at the mall you would expect it to be packed with a lot of what you may need. I ended up walking around in here looking for a good amount of time. I was surprised that I did find some items. What was a bit off putting were the lines at the registers. That is when you could find a register that was open. When you did find a register that was open you had to wait in extremely long lines. I mean it's one thing to pick up an item in one department but have to traverse to a completely different department in the store to pay for that item. I will say, the service here from the staff was impeccable. The lady that helped me had just delt with three difficult customers when it was my turn. That didn't bother her, she was still a gem to deal with. She was chatty and had a happy demeanor. I would go back to just interact with her.