Fantastic customer service! :)
Here's what happened:
I purchased a pair of jeans from JCrew Mercantile across the freeway, and while checking out I asked the associate there about a recommendation for a tailor to have the inseam tailored to better fit my super skinny ankles. According to him, I could take them across the freeway to the JCrew store in NorthPark and they would have them altered for me free of charge. Yippee!
At JCrew, I relayed the information I'd been given to Charles about the alteration, and he let me know that typically they only send in items that need basic hemming....tailoring, not so much. However, because I'd been told that they could do it, he went ahead and accommodated me and accepted my jeans to go out with their next batch of alterations. Even if their tailors do not accept my requested alteration, I'm still really happy with the customer service I received at JCrew from Charles! read more