I would like to extend my gratitude to Ron for his exceptional service. Yesterday morning, I…read morecontacted him to address a sink issue involving both clogging and leakage. Ron promptly arrived, conducted a thorough inspection, and developed an effective plan of action. His expertise is truly unmatched. Ron has been our trusted plumber for nearly a decade, and his dedication to our community, as well as his family-owned business, is commendable. I highly recommend Ron for his loyalty, expertise, and affordability.

Big Thanks to Ron A.C.T. Plumbing and Property Management !…read moreI changed my under sink water filter the day prior to foot surgery knowing filter was going to need to be replaced before I could get back to it. When we returned home from surgery we had water in cabinet and on the floor. Wife tried to "snug" it a little more; still leaked. So she turned the water off. We had used A.C.T. Plumbing and Property Management before so I left a message for them late Sunday. Ron called 1st thing Monday. I explained our situation and that the water was turned off so no rush. He was here the next day and fixed the problem in 10 minutes. To add to that, since we were already paying for the call, we had asked him to move the filter location. He said he would not suggest it, because of age of the filter system we should wait until this one died; the new ones size might be different. We've used other plumbers who would have been more than happy to charge us to move the old one. He's honest and is not out for the quick buck and cares about his customers, we will always use A.C.T. Plumbing. As a side note, he's a Hampshire business. Keep it local!

We have had Toms out many times since moving here 20 years ago. Always good service for a fair…read moreprice. Most recent service was March 25, 2025. As in the past, plumber came out the next morning (this was not an emergency), took care of the issue, left the house clean, performed the work quickly and charged a fair price.

when tom's comes to our building on western and Augusta, they park illegally in the bike lane. that…read moreis very annoying and irresponsible. puts bikers and risk. we won't hire tom again. cant' trust 'em to keep people safe.

I would not recommend Walter. I had a confirmed appointment and took a vacation day from work to be…read morethere. He did not show up or communicate at all. When I followed up, he simply said he could come Monday, with no acknowledgment of the inconvenience. Very disappointing and unreliable.

came right on time, did the job in quick time, professional like and…read morefor a good price, too. Will recommend to others for sure.

honest plumbers. been unclogging and fixing our pipes for the past 5 years. They will offer…read moresuggestions to try first before they come over. hopefully we won't need their help this year.

Quality service, done efficiently, and clean. Replaced water heater, and explained everything…read moreafter. I would definitely recommend.

Requested toilet replacement due to bad flange on existing toilet creating sewer smell in bathroom…read moreand, if needed, a drain clean out. Waited a week for an afternoon appointment. Morning of appointment, plumber calls to reschedule to that morning due to a personal appointment he had scheduled that afternoon. We scramble to accommodate but inform that due to reschedule there's no one to help carry the toilet up and light of stairs. Instant attitude. Plumber arrives with helper, is rude, condescending, asking why we want the toilet replaced, I list the services requested. He then denys there's drain clean out requested while waving his phone around telling me I'll have to reschedule. There's an obvious sewer smell in the bathroom, yet he can't smell anything. I tell him that was the purpose for his being there. He again denies it's on the service request so I tell him I'll call husband, he states he'll go get the toilet. I'd had my husband on the phone listening to all of this the whole time when plumber arrived and started being rude to me. Told husband I wasn't going to have someone in my home that I'm paying for a service, that is being so rude to me, that now don't trust to do this service. He agreed. I went to garage and cancelled service. He tells me I owe him $59. I tell him I'll call his office, he repeats I owe him $59. I tell him I'm not paying him a dime, I'll call his office and to leave. He says some choice words, I tell him good luck at his Drs appt. While closing garage door. Handy more choice words, I then tell him to get off my property or I'm calling the police. He leaves, I go inside. Husband's still on the phone and heard everything. He's outraged and called their office. Plumber told then owner I was nasty to him, was told that my husband heard everything because he was on the phone with me the whole time. Apologies were said and he asked if he could send someone else out, we've declined their service.

$325 to change a cartridge in the bathtub faucet and the water pressure is even worse now.read more

Matt and team came out for a stinky "egg" smell coming from our kitchen sink/dishwasher area. As…read morethe investigation unfolded, we discovered the smell was a result of a bolt shot through the main PVC drain pipe and food sediment had been building up inside the wall cavity for some time. Matt cut out the wall and old piping, configured new piping and made some improvements while he was at it. Matt was supremely responsive, timely and courteous throughout the job. I would highly recommend Matt for any plumbing needs.

I saw Matt on a You Tube video. I tried to do it myself and ran into a problem. Matt walked me…read morethrough it and was extremely patient and knowledgeable. Job done. Thanks Matt

I needed a spigot changed in the dead of winter. The plumbing line didn't have a shut off valve…read more Instead of the costly repair of pulling out drywall to cut line, Chuck recommended buying the part to fix spigot instead of replacing. This was a significant savings and solved the problem. It was refreshing to receive forthright and honest repair services without attempts to mark up prices or add extensive repairs. It was my first time using GsR based upon a recommendation from a friend. I now have a trusted and reliable plumber I can rely upon. Thanks Chuck!

Respectfully, and without malice, and, hopefully abiding by Yelp rules, with no disinformation or…read moremisinformation, only good old i n f o r m a t i o n and a few thoughts for the reader --- Let's suppose that you called a plumbing company for an estimate for work you needed done. An estimate is not labor, but rather an approximate or tentative judgment about what conditions a worker will encounter and, additionally for parts that may be needed...in other words, an assessment for a potential job, no labor, work or exertion at this juncture. An employee of a company (let's say plumbing) arrives, to provide an estimate, per your request. Said employee jots down some notes -- no labor involved. Said employee then proceeds to get on a stepladder to take a quick peekaboo at an attic (the said person didn't actually go IN the attic, still assessing, and no labor or work. After a few minutes, said person immediately heads out to his truck, only to return with a hefty bill of $195 for w h a t?? you might ask. When will I get the estimate? It could be a very BIG surprise for the unsuspecting customer, but let's face it, it sure seems like working at some places can be quite lucrative because they don't actually provide an estimate--just a bill for the drive to your home. A great gig if one can get away with it. Of course, the employee does not do one bit of actual work, nor is he expected to work. You merely made a call to the company requesting an estimate so you know what the job and the cost will entail if you should choose to hire them. You're out $195 with no estimate. It's a 100% win for this company. Too bad for you, silly customer. An innocent person might suspect that this is kind of a shady practice (oops, saying shady - --that wasn't nice ---sorry). To N O T notify people to expect a $195 fee at the time of the initial call for Nothing-- one might wonder who does that? They should at least notify you that they plan on doing nothing when they arrive & hand you a bill for nothing. Does that seem wrong to you? Just asking. Let's face it, businesses are free to charge as much as they can possibly grab from unsuspecting people. Right??! Yep, and most people have a tendency to expect ... oh, who knows, maybe, professionalism, integrity, credibility & trustworthiness. Hmm, wondering if this applies to, let's say possibly, any given plumbing business that might come to mind??? Any thoughts?? Respectfully P.S. You may be interested to know that professional, credible plumbers are out there and the best part is they don't charge for estimates. I know, I found several!!

We were in a pickle. Had a clogged pipe that leaked all over our basement. We had to get a new Cap…read moreand they had to rod out the huge drain from my kitchen sink and dishwasher. They worked tirelessly for over 6 hours and didn't make us wait. Dan and Brett. Great guys! We've had a lot of bad things happen this Month but our plumbing works great! Thanks!

I had amazing service from Brendan today on 7/3/26. My sump pump failed and he quickly assessed the…read moresituation and replaced it with a new battery backup as well. I really appreciated his knowledge and the value provided. Thanks Brendan!!!