Incompetent staff, rude owner, not worth the cost.
I was a customer of this salon for 5 years, initially I thought the service was good, but over time I had several problems with the staff and the owner. For the last 5 years I have been trying to grow my hair out, at every appointment I would ask my stylist, Olivia, what I could do to help my hair grow, she rarely gave me advice, and a few months ago she told me that my hair may never grow longer and that just happens to some people. Shortly afterwards I was shopping at HQ Salon & Spa and had a hairdresser talk to me about some products, not only did she tell me that it was definitely possible to grow my hair out longer, but she pointed out the problems in the regimen that the hairdresser at J Ashely had advised, furthermore she told me that the way my former stylist was cutting my hair at the ends was causing major breakage and was the reason my hair had to have so much length cut off every time I went in for a trim. My former stylist had made so many mistakes in her advice and execution, that I've had multiple hairdressers ask me if I had been getting my hair cut by a beauty school student. I have also had issues with other stylists at J Ashely, I went in to have my hair colored in the ombré style, and with my hair being very dark I assumed it would need to be bleached, the stylist, Rachel, told me it wasn't necessary to bleach it and she convinced me that a baliage treatment would look the same as ombré, three hours and $200 later my hair didn't even look as if it had been colored, it looked exactly the same as it had before the treatment. The stylist didn't say anything at the time, I had to call days later and tell them I wasn't happy with the service I received, especially considering the amount I had spent, and then when I came in to have it fixed I saw the stylist I usually saw and she told me that she knew what the problem was in the execution the first time, she had been there that day and saw her coworker doing the wrong thing and knew at that time that it wasn't right and she didn't say anything to me, her coworker, or the owner, Jen, who was also there that day. So not only is the staff incompetent, but they also don't even make an effort to educate one another, even when it means the customer will receive subpar treatment. The staff can also be very disrespectful and rude, on one visit to the salon I commented on the fact that they never use their names when they answer the phone, and the stylists told me that it was because they had some "annoying customers" who called regularly that they tried to avoid, and that was the sole reason they chose not to give their names upon answering calls. Furthermore I have had multiple problems with the owner, they have a lot of offers for new customers but very few for existing customers. At one point they had an offer for any customer to receive 30% off any treatment that was "new to them" I had never had my hair dyed before and wanted to use that offer, the owner refused on the grounds that I had had highlights there before, even though that's a different service than hair dyeing and it is listed as a different service with different pricing on their menu. Another time I called to see what the price would be to order a special shampoo through them, when the owner told me it would be $20 more than it would at ULTA, I told her politely that I would rather purchase it at ULTA because it was more cost effective, she kept me on the phone for 20 minutes trying to justify spending more money to purchase it from them until it ultimately became an argument. Yet another time, I called to ask what the name of the dye they had used for my ombré treatment was, because I had a friend who lived out of state that wanted the same color I had, I explained that to the stylist on the phone who told me I was not allowed to have that information. I paid over $200 to have them put the dye in my hair but I was not allowed to know what they'd put in. So I told them that having had countless problems with them over the last five years, and having spent thousands of dollars there, if I wasn't allowed to know what dye they used in my hair, they would lose my business, this was yet another occasion in which their owner, Jen, did nothing. Overall, the owner and staff treats their customers with disrespect and provides poor service that is ridiculously overpriced when you consider the quality of treatment received. read more
