We had several pool companies give us bids . Including one we had used before …read more We had a friend that highly recommended Signature pools . We contacted them and immediately Travis got back to us . He came out to our home listened to our ideas and brought our vision to life . The overall experience was fun and exciting due to how the entire staff worked with us in such a professional and timely manner . We recently had one of our pool lights go out . Travis reached out to us they came out immediately and replaced them . Again their staff was so kind and professional. Our friends and family have enjoyed our pool so much that a few of them have decided to build their own pool . The exceptional quality of our pool has always led them straight to Signature pools .

I reached out to Nicci Mellon for an estimate and Nicci was nice at first but she didn't really…read morelisten to my ideas and what I wanted in a pool. So I asked her to resign it but it took her weeks to do so, when she did it again once again it wasn't to what I told her and this is after me having to email , call and text Nicci repeatedly. I think it's because she wasn't consistent with my message/ S phone calls that she forgot what I wanted in a pool design. Nicci always has an excused and apologized for why she didn't reply. Currently I'm Still waiting for Nicci to return my phone calls. Signature pool was one of my top choices but the customer service I'm receiving now is worrying me to proceed. I would advise others to request for another designer right away if you get Nicci.

Update. The builder contacted me and sent a repair person. There was a factory problem with the…read morePentair lights and both of the lights were replaced. I appreciate the attention and I also appreciate the Yelp. Apparently, nobody will return your calls unless you put some reviews on Yelp. However, I wish the owner of Emerald pool would have better communications. The team went through a 110-volt line in the backyard during the project. I begged him many times to at least find the problem. Finally, two electricians spent 8 hours and 2000$ to solve the problem.

Terrible customer service. Was treated poorly the entire process. Bryan, the owner, would go weeks…read morewithout returning our phone calls, emails, texts. Seemed like a good person when we hired him, but later showed his true colors. Our pool has been done for a month now, and he still hasn't shown us how to work the equipment, which was in our contract. His sub contractors did sub par work, didn't care about their craftsmanship, just wanted to get paid quick. I would highly recommend going with a different company to build your pool. It is an important purchase, and don't trust these guys!

Exceptional service and super friendly folks here. If there was a six star option - I would have…read morechosen that. You need expert advice? Come to Clearwater

Very friendly and knowledgeable. My only complaint is…read morethey're very very pricey , check on Amazon before you buy anything there.

We've been with Cox Pool Service for well over a decade. I honestly can't imagine trusting our pool…read moreto anyone else. Over the years, they've kept our pool clean, clear, and ready to enjoy through teenage parties, pets, grandchildren, and seemingly every bit of dust, wind, leaves, and debris the Central Valley can throw into our backyard. And it hasn't just been routine pool service. Whenever I've needed help with a pump, lighting, waterfalls, or some other pool-related mystery, Cox Pools has always been there with a solution that was quick, efficient, and reasonably priced. I've even tried to rope someone in to settling an argument with my wife over the choice of patio furniture. Clearly, I've pushed my needs outside the scope of pool service. What I'm getting at is, what really sets Cox Pool Service apart is the people. From the person who handles our weekly service, to the technicians, the office staff, and even management, we've always been treated more like neighbors and friends than customers. I'll be honest... I get flyers, business cards, and offers from other pool companies, left on my doorstep all the time. I don't even consider them. When you've had a company take care of you and your family this reliably, answer the phone when you need help, solve problems without trying to empty your wallet, and consistently treat you like they genuinely value your business, why would you go anywhere else? I recommend Cox Pool Service wholeheartedly and enthusiastically. They've earned our trust year after year, and that means a lot more to me than somebody showing up with a cheaper introductory offer. If you want a pool company that feels less like a vendor and more like a trusted friend who happens to be really good at taking care of your pool, this is the team you want. Just don't ask them to choose sides between you and your spouse! Five stars from our family!!!

Cox pool service has been our weekly cleaning service for 3 years. They have also done all the…read morerepairs on our pool equipment. They are reliable and honest. Most recently I called for a repair because my control panel made a loud pop and smoke came out of it when we tried to turn on the water feature. Gio came out to assess the damage and let me know a broken drip line had been spraying water on the control panel. He took pictures of the damage including a video of the drip line. He let me know it could be repaired the same day. I asked for the price and he got back to me within 5 minutes with a quote which I approved. In less than 30 minutes the melted switch was replaced. This was the second time Gio had come out to my house for a repair, the first time the issue was a tripped breaker which he took a video of to show me which switch to look for in the future. Very polite and nice guy. All of the people we've worked with at Cox have been great. I can't recommend them enough.

Removed deposits around pool and spa water line. Efficient and value for your $. I'm a repeat…read morecustomer and will follow-up with them again.

I had Pool polishers clean my tile and fix cracks around the deck. They were quick polite,…read moreefficient and I feel much better knowing that my pool is now sparkling clean and safe for the kids.

I had my pool re plastered a couple years ago by these folks. They're fast, efficient and timely. I…read moredid have to wait a couple months - they're very busy. Their bid came in the middle of three other bids. I chose them, and we're very happy we did.

When my first pool company stopped showing up after they got the permit to drain and spent 2 days…read moreof cleaning and preparing my pool, I got a second estimate, this time to finish what got started. The guy (Will) came out and was so enthusiastic that he made it sound like it would be an easy job to finish since, as he said, half the work was done. He called his boss (Darin) to tell the news, and then they talked pricing. He then got off the phone trying to sell me the news that this was going to be a large savings, but when it got down to the estimate, it was only a $55 savings from the entire cost of the first company. I pointed that out and then showed him the estimate and price of his competitor, as asked. He realized then that he should have cut back on his commission because I knew I was being taken advantage of. He tried sliding the price back, but by this point, I felt zero trust or confidence in their job or integrity.

Ive had this service for about a year and in the beginning they did a really nice job but these…read morepast few months have been frustrating and you only get to deal with the wife. Anyways, this is the reason for the review... The past few months my pool had been building up yellow Alge AGAIN, this was an issue that I had with them in beginning that I had spoke to the wife about it. (Note: I did not have this issue with the previous pool guys) They had got in under control with chemicals and setting the pump on a different schedule. As the weeks go by I've been noticing that the pool isn't being scrubbed, algae is back, the baskets aren't getting cleaned and chlorine tablets aren't being put in. My husband does his rounds once a week on the pool himself so he was noticing things. Mostly making sure the machinery is working properly, checking the basket and what not. So finally after a few weeks of this, the guy replaces our floater for a new one and adds chlorine tabs but he threw the old one behind the pump and said we didn't have one. Idk what that was all about. Though It was a little beat up so it needed to be replaced. I was charged 10$ for that but not a big deal. Anyways, They charged me $125 for cleaning when it was just a rinsing of the filters with my water hose, which I don't care about him using my hose, I thought maybe he was going to pressure wash them with soap or something since the word "cleaning" is what she used when she texted me. We saw on the camera that he had rinsed them on my red concrete which left residue all over the place. I paid the bill and moved on. The last straw... The pool is still looking a little rough with him coming once a week and with my husband doing his little bit on the pool. I tried not to be that weirdo that's watches the camera systems but I started checking them and noticed that he will be back there for about 4-5 minutes tops. So I took pictures of it on Monday since my service day is on Tuesday hoping he'd clean it and he did not.... I really liked this company in the beginning. The owner was such a cool guy and knows a lot about pools and he took on my pool after dealing with a company that had turned out to be scammers.

Since hiring this company (Valley Pool Service) in January 2026 to perform my weekly pool service…read moreand maintain my pool, I've made three legitimate compliments. First compliment: The very first time the technician came out in January to perform my weekly pool service, he failed to complete all the services that were in my contract. So, when I was aware of this, I notified the company (owner's wife) and their technician contacted and instructed to come back. He did return and performed the services he failed to do the first time. Second complaint: Was last week (May 26th) when I noticed a heavy build up of sticky blue/black residue on the wheels/tires of my pool sweeper. So, I called the company and was advised to send a video of the wheels/tires, which I did. Plus I sent in a few still photos too. I had cleaned most of the heavy residue prior to calling the company and instructed to send a video to her. However, from the video and photos attached you can still see the sticky residue in between the grooves on the wheels/tires. In addition, I Googled what causes sticky residue on a pool sweeper to see learn what the cause could be. The results I found are shown in the photos provided. I took a sample of my pool water to a reputable pool supply store and had them run a test on the sample of water provided. They were surprised to learn the water wasn't properly balanced; the pool water was either too high (Acid -140) or on the low side (Alkalinity - 57 and so were a few other readings) see photo of test results provided. Two different companies advised me to my pool/spa drained, refilled with fresh water, and then have the correct amount of chemicals put in order to reestablish the correct balance/level of chemicals. Also stared, "If left as is without doing anything would allow the wheels/tires to further deteriorate and cause damage to the surface walls/floor of the entire pool/spa. Again, I was informed by the owner's wife on May 28th that the test results performed by their technician on May 27th is that pH reading of 7.5 was spot on. That is when Muriatic would be used -- to adjust it. I have that the last time we used Muriatic acid was in February. Once pH is set correctly, it basically stays consistent. I had him send me verification of his test yesterday and it was at 7.5 which is what it is supposed to be at. For Pool tires, they are just like car tires and get wear and tear. If you google how often vacuum pool tires need to be replaced, it will say every 1-3 years. If you would like us to replace them, we can. they cost $15/each. However, I don't think they need to be replaced at this point. That is what the company's wife/owner wrote as an explanation. She didn't address any other of the chemical readings that were off. This made me question what was the technician testing and checking during his weekly service. As the problem that I currently have should have been identified much earlier before becoming a huge problem. Third complaint: Was on May 28th, when the technician came out on May 27th, he left my gate open with the lock unlatched. This was the 2nd in less than 5 weeks my gate was left open. I travel a lot and may not be home to ensure my gate is closed correctly, locked, and secured every week. As the homeowner if someone enters my backyard and an accident occurs, I'd be the one liable for it. This was my main concern so I addressed it to the owner's wife as well. Consequently, this is the response I received back from the owner's wife... Apologize for the locked gate. I'll make sure to talk the Phoenix. You seem very unhappy with our pool service. Please find another pool company to service your pool moving forward. Unfortunately, this isn't working out. My response back to her was... No problem in finding another pool company to service my pool. I appreciate you for letting me know addressing my pool service problem(s) on three different occasions was an issue. Per your request, as of today (May 28, 2026) and moving forward your company providing my pool service is no longer required. Respectfully, My Name Note: The gate was left unlocked but she apologized for a locked gate... Smh! As a business owner and on a professional level the company, if they value their clients should be willing to address their concerns and/or complaints without terminating them. Makes one think do they value their companies reputation. I would not recommend this company to any one looking for a company to service their pool. Bottomline is pay attention to your pool. If you find a problem address your concerns. My pool will be drained, refilled, and chemicals replaced . And, my grandchildren will be able to enjoy swimming and playing in it throughout the Summer.

Mario came out to install a new pool pump as ours was very old & not running well so from the time…read moreI called Wight Water Pool Service on Monday, asked questions about the different pool pumps they recommended, I was given straight forward information & no one tried to up sale me to get the more expensive one! They were very informative, gave me unbiased & truthful information so that I could decide what was the best for our use! The installation was then done on Wednesday, just 2 days after my call & in these days, that's what I call timely. Mario met my husband, always calling before hand, installed the pump, made sure the filter and everything else was working, added chemicals that were needed & our pool is nice & clean again! We have had great, courteous service each time we have used them & we recommend them highly!

So grateful to Jon and his crew to get our pool in working order again. After about three months of…read morethe pool pump giving out. The pool was not as clean as it should be. Took one call to Wight Pool to come out and upgrade our pump and get it working again. We were so exciting to see the pool so clean again. Super nice people and I'm glad we called them. Thanks again.