I used this service the end of June 2014.When I called to check rates, the owner asked what kind of items I had, how many bedrooms, how many floors the home had etc to give me a better estimate & determine what size truck to send. I responded I lived in a 3 bedroom ranch, however, had NO bedroom furniture, NO appliances & my biggest item was a couch. I was told there was a $100 travel charge & a $125 hourly charge w/ a 2 hour minimum after which, the rate would be prorated to which I agreed.
As I stated, I had hardly ANY furniture, NO appliances,1 small glass desk on wheels, a few pieces of exercise equipment which included a total gym & a small size elliptical, 2 small tables w/ chairs,1 couch,1 arm chair w/ ottoman, a large mirror, a light medium size wall picture--mainly bags & boxes. A few years ago, I was moved by a company I have been unable to locate & at that time, I had 3 bedrooms of furniture, 4 desks w/ chairs(3 of which were made of wood), 2 tall book shelves, a washer/dryer, 3 tables w/ chairs, an extra sofa & chairs & more boxes/bags. They moved steadily NOT speedily, but steadily & it took them about 1 & 1/2hrs to load & 1 hr or less to unload. They also charged a $100 travel fee & a 2 hour min. I paid them about $450 & it was well worth it.
J&M movers moved as if they had all day. I placed things outside to help & saw them just standing on several occasions. I said nothing. My expression said a lot. In the end, the supervisor said there was not enough space to load the bike or elliptical. I asked if he could move his blankets which were balled up in the corner so the elliptical & the tv's could sit flat instead of having the elliptical and tv screens leaning on other items. He responded with an attitude, "I'm not leaving my stuff behind". I said. "I asked if you could move it not leave it". Why he chose to put those larger heavier items on last and the bags and boxes first is beyond me.
Afterwards, I asked him to follow us to the location. He said that would be hard to do because the truck moves slowly. Surprisingly, I saw him speeding along, but he still arrived after us. The charge was $475 which included a 2hr loading fee & less than an hr unloading fee.
I complained to the owner the following morning who said he would refund the fee of an hour which was $125. After a week of not hearing anything, I called to check the status of the refund. At that time, the owner stated his wife, the office manager, wanted to speak with me. She stated they will NOT refund the fee, there is a 3 hour minimum, the guys had families to feed & asked why I didn't move it myself.
Initially, the owner stated there was a 2 hr minimum. After I complained about the behavior and incompetence of the employees, his wife stated there was a 3 hr minimum. I filed a complaint with the BBB and received the following response:
"BBB spoke with Mark from the company and he stated that he quoted the consumer for a medium truck and moved her with a larger truck for the same amount. He stated he also took money off of the traveling charge for the consumer. Mark said that he is not running company and they take their time so nothing of the consumer's gets broken."
Firstly, there was no such talk of giving me a deal on a truck especially since most of the items were not stacked meaning the little I had did not require a larger truck. Secondly, there was no discussion of a discounted travel charge and if it was discounted in the end it was probably due to the late arrival to the drop-off location since the driver refused to follow me. Thirdly, he stated they take their time so nothing gets broken. Well, leaning tv's with screens facing other objects and leaning an elliptical on smaller items because the driver did not want to move his balled up blankets so my things could sit on a flat surface shows the exact opposite--they didn't care if anything was broken or not as a result of their "professional moving services".
The goal appeared to be to make loading a 2 hr job "to feed their families", which they obviously did with the owner's approval so if I were you, I would choose another company. They seemed to think they were doing me a favor. Had I known to expect this type of service, I certainly would've chosen another company.
In brief, the owner quoted me a 2 hr minimum. Afer I complained about the service, the wife stated there was a 3 hr minimum. The employees had an unwarranted horrible attitude while providing a service to a customer for which they intentionally overcharged & requested an almost $500 payment. Their sense of entitlement for intentionally overcharging me to do a sloppy job was appauling. I will never understand misleading people like the owner and his wife or employees who overcharge customers to "feed their families" as the office manager stated & forget that we pay their bills. But hey maybe you will benefit as they attempt to invalidate my complaint. :-) read more
