Andre Neita who is the owner and operator of this business as well as Professional Movers, the…read moreactual company who moved my family, is the best in the business and stands by his word 100%! I knew he was right for the job(s) because he was the only person I spoke to obtaining quotes that didn't say "send a picture" or attempt a virtual quote. He told me that there was no way he could quote the cleaning out of my garage, the packing prior to moving, and the actual moving costs without seeing everything in person. He came the very next day and quoted all 3 jobs with the best quotes and stuck by then. His company cleared out our garage prior to our move with 3 strong men who had the best attitudes and were a Joy to work with. If. I asked any of them a question or a specific favor during the garage clean out, their response mirrored their bosses' Andre "no problem we can do it!", and they did! Throughout that job Andre called me directly to be sure everything was going as I wanted. Very customer service oriented which is extremely rare these days. The packing and the actual move went well with Andre keeping in constant contact with me the entire time, numerous times a day, making sure I was happy with his services. The man who was packing up our house also had to do so during the 3 hottest days this past April with our central air conditioning on the fritz! I never once heard him complain as he packed and sweated those terribly hot days. Again, Andre made sure everything was done as I expected. I would rehire Andre's crew in a second and I recommend him and his crew hands down. Great guy(s) to work with!

I would give 0 stars if I could…read more From the moment the crew arrived, it seemed like they had no interest in actually doing the job they were hired for. They moved extremely slowly, spent a significant amount of time standing around, and appeared completely disinterested in working. Before any work even began, one employee asked to use the bathroom, another had my husband sign paperwork, and then the entire crew went outside and informed us they needed to call a manager because they "might not be able to do the move." This was especially frustrating because we had clearly stated MULTIPLE TIMES before moving day that they were only moving furniture and packed boxes. Despite this, they repeatedly complained about "loose items" throughout the process, even after being told over and over that we were handling those items ourselves and only needed the furniture and boxes moved. We were told a manager would arrive in 15 minutes. Instead, we waited around 30 minutes while nothing got done. When the manager finally arrived, he moved just as slowly as the rest of the crew and immediately started focusing on the same "loose items" issue that had already been addressed numerous times. The situation became even more frustrating when the manager implied work would begin shortly, only for the story to suddenly change again to them being unable to do the move at all after he called another manager. What followed was more arguing about loose items rather than any effort to complete the job they were hired to perform. I have never seen or heard of a moving company refuse to move furniture and packed boxes when that is literally the service they were contracted to provide. The entire experience was unprofessional, disorganized, and a complete waste of our time. To make matters worse, we are still waiting on the refund that the owner stated we would receive. I would not recommend this company to anyone looking for reliable movers. *Edited to add - One of your guys claimed there was a litter box odor. Interestingly enough there are no animals. All we could smell when your crew entered the door was rank cigarettes which I'm sure most people don't want that smell being transferred to their belongings as second hand smoke is a health risk that literally can cause cancer. We watched the crew stand around and chain smoke while awaiting the manager so I'm sure the next persons belongings smelled lovely after that. Loose items were actively being taken care of as we told your crew several times that we were handing and we did. Your company failed to do its part and move the BOXES and FURNITURE that were EASILY accessible throughout the apartment. Looks like there's another review that had the same issues. Quit trying to blame each customer that had a negative experience with your company. You obviously have several issues to be sorted out and your pointing fingers at people paying you to do a job is not a good look.

I recently got On the Fly Moving to help me move my 1-bed apartment from Richmond to Henrico. The…read moremovers were very respectful about my items and made sure to strap them down once they were in the truck. They worked very efficiently especially moving items up 3 floors on an 85-degree day. The quote was quite accurate(even though I helped just a bit). There was a two-hour minium, even though it only took 1 hr 45mins to load, drive, and unload all of my items to the new apartment. Overall this was an excellent company for moving, and I will definitely use them again once I move!

These guys bailed me out of a jam by sending someone to help me load my rented truck the next day…read more SO grateful to Sam, who was equivalent to 3 normal movers! For what would have been a 4.5 hours for my friend and me, with Sam's hustle and load placement expertise, we got the whole thing done in an hour and 20 minutes! And that truck was packed WELL, better than I could have done. Highly recommend you enlist the help of these guys next time you move, it's well worth the cost.

This is the second time we have used Rent The Help and were not disappointed. Both Nathan and Kevin…read morewere professional and courteous. It was a difficult move going up three flights of stairs but those two with their "can do" attitude got the job done within the allotted time that was quoted. I would DEFINITELY recommend Rent The Help time and time again. Thank you!

They are on time very Efficient Polite priced right and fast we had 2 moves with them thankful for…read moretheir lives

Used Moxie for a recent pack and move. Both crews were professional and efficient. Items were…read morepacked carefully and everything made it from point A to point B in tact. I have no gripes with the movers themselves. The lower rating is due to a few things. Biggest issue - During the packing portion of the move, their crews used a strong, elastic, workout type band to tie back the front gate. That would have been fine other than the fact that the band they used and how they placed it on the fence/gate pulled the gate beyond the limits of the hinge and broke the frame of the gate. Things happen. I wasn't too worried about it until Moxie told me it wasn't their responsibility to fix because it was an old gate that had been repaired previously. They said "This is part of having old fixtures at your house and we are not liable for such issues." So buyer beware. If you have an older home or belongings, they are not responsible for any damage, even if they are the ones that bend it until it breaks. If you want broken stuff and a lecture these are apparently your guys. These next two I was overlooking until the gate incident happened, but since I'm already here... The booking process is confusing. You call in to speak with a rep and then you need to fill out the paperwork yourself on their website. That wasn't mentioned as a next step on the call so I spent several days waiting for follow up from them. It wasn't until I followed up that I was made aware of this process. Finally, the crew mentioned that there were a few items left at the old house, but that it wasn't much. I said that was fine without seeing what was left since it was the end of the day - my mistake. There was quite a bit left, like multiple trips over several days to get everything out which was frustrating to deal with given our personal circumstances. So that's it. If you have a new house and all new stuff you're probably fine. Not sure what their definition of old is though, so proceed with caution. All in all, poor customer service with a side of condescension...chef's kiss.

Seriously cannot recommend RVA Removal enough. Requested a quote via Yelp and sent pics. Within…read morehours the job was confirmed. Very responsive via txt and prompt -- 10 min early, actually! I am just so impressed with the professionalism and how courteous they were. Practically zero damage upon removal (a testament to their work) and they even swept out my garage. Working with such great people is so rare these days-- RVA Removal is a true gem.

5/5 would recommend! Kevin and Andy were efficient and prepared. They came ready to get the moving…read morematerials out of my apartment. Excellent communication and very effective. They came prepared with a dolly and other materials required to haul the boxes, were very respectful and completed the job quickly and efficiently. Thank you for your services!

Was quoted $475 and $75 to remove dishwashe. Required a $50 deposit. When job completed was…read morecharged $750. Never took off $50 deposit.

his company responded immediately that they couldn't do it during the timeframe I needed, and then…read moreI offered a different timeframe, and they were very, very reasonable and professional and accepted that date. If I accept them for their services, they can handle everything I need done and more than willing to help me get my project complete.

Best hauling service ever very professional and always a sweetheart they were very helpful with…read moresetting up a date and time that worked for the both of us to haul some furniture to my new home and they have very reasonable prices

The were very late to arrive but they were in constant communication about the issue and did show…read moreup eventually. When here they were fantastic. Finished our job in great time and were very professional. I'd hire again in a minute.

Michell's Movers is a wonderful moving company. Mr Mitchell was great to work with and the movers…read morewere top notch and understood what I needed and executed quickly and efficiently. I am going to recommend them to all my family and friends. They understood my moving needs and executed it great. If I move again will definitely use them. Mitchell Movers. Thank you so much for making my move easy and not stressful. Angela Burroughs