DO NOT GO TO THIS CAR LOT. They provide false information in hopes to scam you into buying their…read morevehicles. If I could give it 0 stars or negative stars I definitely would. Truly horrible, horrible, HORRIBLE.
I had an awful experience with Auto Factory and the salesman "Dwayne". I was promised a very clean vehicle with new tires, undamaged dashboard, 100% clearance for smog, and high expectations for a 2001 Dodge Ram. Dwayne stated how clean the interior, exterior, and engine were. I wanted to make sure the vehicle was in great shape and worth the one way journey of 3 hours! There was clear lack of communication on Dwayne's end both about the vehicle itself and the ability to visit (they are closed weekends- he did not share this information when we communicated over the phone about visiting on a Sunday). After driving three hours to the car lot, we arrived 30 minutes early so my father and I decided to look at the vehicle. The vehicle was severely scratched and dented all over, deep scratches to where they would unable to be buffed out unless the vehicle was repainted. My father who has been a mechanic for 40 years checked under the vehicle. The rear main engine was leaking. The tires were not new and while still were in good condition, had clearly been used for many miles. There was a toolbox built into the bed of the truck which was filled with garbage, empty Starbucks cups, and layered with garbage. The toolbox also did not close and had to be slammed shut and finallt would close on the second or third try. The license plate light bulb was broken and dangling below the license plate- useful right? Once Dwayne arrived, we were not greeted or welcomed by him at all- not even a hello!! My father and I had to greet him, shouldn't the car salesman greet his possible clients??! Both he and his wife (woman who was with him and stared at us from her parked car) made us feel very uncomfortable- he was not friendly in any way. He did not offer to answer any questions, provide insight on the vehicle, or try and sell the truck. After unlocking and searching the inside of the vehicle, many compartments of the interior were missing. There was a tear in the back seat. There was a chunk taken out below the stereo where a compartment part must have been. The sunglasses holder above the rear view mirror was missing leaving empty areas where something should have been. The dash was 100% damaged and severely cracked- covered with a dash mat to hide the damage. 48 hours prior to seeing the vehicle, I specifically asked Dwayne if the dash was damaged and he responded NO. Everything under the hood was held together by zip ties- I don't want to buy a vehicle where the motor is covered with zip ties holding it in place. The truck was guaranteed by Dwayne to pass smog. We have a reader in which we plugged into the truck and three codes came up negative. The Catalytic converter (costly repair), CO2, and NOx all failed the screen which means instant failure in a smog check. We traveled 3 hours (one way) while be promised a beautiful vehicle to only spend 15 minutes viewing a poorly described and promised vehicle. When we left, we handed Dwayne the keys who asked us if we would like to test drive the vehicle. We responded with all of the issues. Dwayne was unaware of the coding problems, claimed the rear end would be fixed ( when it was the rear engine leaking), and kept implying he did not know anything. If you do not know a vehicle, do not promise all these things- tell the buyer beforehand you do not know. We told him we were not interested. Dwayne did NOT offer ANY sort of apology, he did NOT thank us for making the journey, did NOT try and offer any condolences. Never once during this interaction time did he provide any apologies for clearly lying about the state of the vehicle, wasting our time and gas, and having us travel so far for nothing. He simply shrugged his shoulders and that was that. I drove in a car for 6 hours today, wasting time, money, gas, in hopes to return home with a beautiful vehicle but instead returned angry. I would never recommend this company to any of my family members living in Nevada and encourage people to stray away from this car lot.
