I have used Vehicle Relocation Specialists on a few different occasions over the past few years. They are hands down THE BEST! They've always met the requested times for pickup and my cars were always delivered on time, as promised. All the representatives are friendly and have been very helpful. I would highly recommend this company to anyone who needs to have a car transported. read more

The most unprofessional group of people you will ever encounter. I hope my painful experience helps someone to avoid a similar drama. Vehicle Pick Up: I started communicating with Tina Wright from early June. She asked that I'd give them a three-day window to pick up the car. I was traveling a lot for work so I asked if we could do with a two-day window instead. The answer was no which I understand if it is their policy. My friend stepped in and agreed to be available within a three-day period from July 9 to 11 for them to pick up the car. They contacted us on the 10th that they'd pick up the car between 4:00 PM and 7:00 PM on the 11th. We started contacting the dispatch after 6:15 PM since we hadn't heard from the driver. Nobody picked up. We got a text message around 8:00 PM that they'd be there around 9:00 PM! Two hours after the latest time you yourself set?! My friend had to leave due to an emergency and asked the driver to pick it up the next day before 11:00 AM instead. The next day, I was expecting a call from Tina or the dispatch with an update on the new pick up time. I didn't hear from them until around 9:00 AM so I called Tina. She said "oh I was going to call you to see what the heck happened last night!" WOW! Just WOW! She said that she'd contact the dispatch and will let me know. In the meantime, Kirk from dispatch called my friend and said he can't send a driver but if my friend drops off the car at their yard by 11:00 AM, they will give us a $50 discount!!! The audacity! I was on a time crunch so my friend kindly agreed. But then shortly afterwards he got another call from the dispatch manager, Peter, saying that a driver will pick up my car between 11:30 AM and 12:30 PM!!! I emailed Tina and expressed my frustration and disappointment. Her response was simply if you are disappointed, just cancel the shipment!!! I had no choice but to wait. This company wasn't the cheapest option, but I had heard that working with them would be hassle free. Boy was that a big lie! At 12:15 PM, my friend called dispatch again to check on the driver's ETA. The dispatch said that my car was already picked up!!! Mind you, the car was still in my friend's driveway!!! Had I have more time, I would have canceled the shipment altogether. You don't want to be in business with such unprofessional and unreliable people. Vehicle Delivery: Someone named Jim contacted my friend in NJ on Friday saying that the car will be delivered on Saturday between 11:00 AM and 3:00 PM EST. By 5:45 PM EST, the car hadn't been delivered yet and Jim wasn't picking up his phone. My friend texted the person who had communicated with her the day before and he texted back that the driver was on his way. Then the driver called saying that he couldn't deliver the car and asked my friend to go to a Walmart 20 minutes away to pick up my car!!!! My friend was kind enough to do it for me. But the pick up location wasn't a Walmart. It was apparently the company's yard. I was going to give them the benefit of the doubt about the unpleasant issues with the pick up assuming that it was a one off problem, but this seems to be their normal practice. Don't waste your money and time. Do yourself a favor and take your business elsewhere. read more