I did not have a clue where to start with designing my home theater and went to a big box store…read more(Best Buy/Magnolia Home Theater). They promised the moon and I paid for it up front. They were nice, and did show up and install the audio and projector after a 3 week delay. Then they delayed the screen by over a month with excuses after excuse. I came across DEFINE and they installed the screen, corrected the improper install of the projector, tuned the audio system to the correct settings(set the sub to correct setting) and were unbelievably good at showing me how to use my system. The best part of the whole process was to learn how much money I saved by using them. I should have started with them. I would have saved over $1500 for the same system. They have been responsive and are showing me how to turn my home into a hi tech home for a fraction of the price that the box store quoted. USE THESE GUYS!!!

A close friend introduced me to Justin and his team, and I was immediately impressed by their…read moreattention to detail and knowledge. Justin came to my house, assessed my home theater, and made recommendations for improvement. Rather than making more money, he was honest with his recommendations, telling me that some of the equipment I already owned was adequate. When it came to installation, Justin and his team worked quickly and efficiently to install my upgrades. I was blown away with the quality of their work, which exceeded my expectations. I plan to make a purchase from them in the future, and I highly recommend this business for your media needs.

I made a project request for TV mounting and was able to get in contact quickly with Anthony who…read morewas able to give me a quote and availability quickly. He also quoted me for mounts in case I didn't want to buy them myself. The team (Vincent and Andres) came out, we chatted about placement and they immediately started working; very professional and courteous and finished mounting 2 larger tv's in about an hour. They also let me know about other services they offer that could elevate my space which was nice. Highly recommend (and they were really friendly with my dog which is always a plus)

Andres did amazing mounted it fast . Was very polite will Definitely recommend . Very respectful…read moreand dependable

Contacted them since another AV installer stood us up. They promptly installed all our equipment as…read morerequested. No price surprises.

My CEO asked if I could assist him getting a company to setup his home audio system and some other…read moretvs mounted on the wall. They got my CEOs home done so nicely that he decided to also contract them to install a motorized projector screen for our meeting room at the office.

Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

Not sure about the "No job too small" claim…read more We had a great initial experience with them when they upgraded our Wi-Fi gear and ran Cat6 Ethernet wiring through our house. Nice work, professional, great customer service. Then... not so much. I called them a couple of years later, following post-storm home renovations (thanks, Gulf Coast weather), to get Wi-Fi working again and re-run Ethernet cables. Over the next couple of weeks, when I'd call to follow up, Kimberley would tell me that "the GM is working on the proposal," but never got return calls. Ghosted. Finally hired an independent IT guy to make the fixes, as well as for some followup reconfigurations on the Wi-Fi gear.

Brandon and team showed up on time, looking and behaving courteously and professionally. They gave…read moreus good advice on a configuration to meet our needs and took care of the job: outdoor TV, soundbar, outdoor speakers, and indoor TV installation. A few days later and working around our schedule, Brandon came back once we received a device we were missing to help us install and configure it. Great service, very knowledgeable and reliable. Will use them again and highly recommend them.

Excellent customer service! Installed my home theater system 4 years ago. Absolutely zero…read morecomplaints! Look to rehire again! 10/10

What can I say about Mr. Miller except to say I'm very happy I found him! He is the man when it…read morecomes to electronics! He fixed my old technics receiver and a week later it was done. Been listening to it just about every weekend! And me being a musician and a recent guitar player with Mr. Miller's background working with musicians and electrical equipment. I have the upmost confident he can fix just about anything. Thanks again Mr. Miller!!

Very honest, we called to see if he would take a look at our samsung tv that just randomly stopped…read moreworking. After explaining the problem, he was honest and said he doesn't look at those anymore because they are built to break. I appreciate the honesty and him not charging us for something he knew he wouldn't be able to fix.

Great guy! He fix my AV problem in 30 minutes and adjusted my surround sound, which was not part of…read morethe original scope of work.

Thank goodness for installers like Randy W.at Lexx Audio & Video Install. I bough the newest, top…read morerated "75 Samsung tv, QN990F series, and it was impossible for me to put together or set up. Samsung has made its new TVs extremely challenging for your average joe to get its new sets up and working without help--and I use to sell advance computer systems, so I thought could do it----NOT!Lexx Audio & Video did a great job getting the heavy base on and connecting the other boxes--that the instructions do a very poor job of explaining. The real problem was the awful mandatory App set up and the unforgivable way the colors and contracts came with the tv when we turned it on. The last two items took over 90 minutes to set up. Again, impossible without Less Audio & Video assistance. The price for the service and assistance was more than fair and Randy is great to talk to. Just be sure you do as much as possible to the App and TV settings vs Randy, so you know how to make changes. Also Lexx Audio & Video were very responsive to my quote and texts. I'll use them again if I ever get another tv for the house.

Audio and Video Dreams made this easier than I imagined. Upgraded the entire Home Theater with new…read moreflush mounted speakers, new receiver and new sub-woofer. Very Professional, communicated well, reasonably priced and within Budget. He also cleaned up the mess of wires I had prior to the installation. Thank you Robert.

Outstanding craftsmanship and professionalism, Audio and Video Dreams did an excellent job mounting…read moreour extremely heavy floating shelf. Many others wouldn't take on the job due to the weight of the shelf, but Audio and Video Dreams came in with a plan and got the job done . We are extremely satisfied with the result and would recommend their services to anyone.