The manager Sean promptly provided a free diagnosis and recommended a wheel alignment at a…read morethird-party shop around the corner for my 2021 Jeep Wrangler Strongly recommend this auto shop

Unbelievably kind! Honest and high fives on thier humanity! Customer service like I have never seen…read morebefore!!!!

Brought my truck in for an AC system fill. The team pointed out a few issues I didn't resolve and…read morefixed them. Definitely caught my mistake and really appreciate the workmanship, speed, skill, and great value. Strong recommendations based on my experience. Great Job Jose!

Simply.. this is the most honest and knowledgeable mechanic in our area. Prices are competitive to…read moreany shop out there.

Had to have my Truck towed from out in the middle of no where. Waited 5 hours for AAA to tow it to…read moreDirks. It didn't arrive until after hours. Called when they opened and the adviser said they would get right on it. I walked from the motel up the street and they were working on it when I arrived. That was 8 ish i. The morning. I walked up to the Oroville fish hatchery and then to a coffee shop just up the street. Went back to the shop about 9:40 and they said it was almost done. They had me out of there by 10am. I was 3 hours from home and they got their mechanic to expedite it so I could get back on the road. Wow! Fantastic service! Thanks Dirk's!

Service , was the best thing!! Spoke intellectually to me ,…read morei made decision . With extraparts sent withme

We take multiple vehicles to Darren and I've never trusted a mechanic this much. All of the work…read morethat they've done if there's ever been an issue with it that's not your fault they will fix it and make it right. Also I highly recommend getting an inspection done with them, they give you a comprehensive list with pictures. Overall this is the best price from honest hard working professionals.

Do not go here unless you want to waste your money. They are liars and charged us $95 to just flip…read morea switch. They lied to us about the price of just "looking" at our van. $200 to just look at it! We told them do nothing unless it's covered under warranty. Now they saw looking at the van and flipping a switch is t covered under warranty. We went in there trusting them and instead they stole our money. I am writing this to those you are on a tight budget and can't afford mechanics that rip you off

**Bait-and-Switch Pricing & Broken Promises--Women Beware**…read more **Review:** I initially had a positive impression of Big O Tires in Oroville, CA--the staff was friendly and courteous. However, that goodwill vanished when I was hit with a blatant price hike at checkout. I was quoted **$145.99 per tire** (for a set of four) but was charged **$168.49 per tire** when it came time to pay--a $22.50 **per-tire increase** with no explanation. For context: - **Pep Boys** sells the same tires for **$105 each** (but I couldn't wait due to a flat). - **Walmart** priced them at **$145**, which seemed fair--until Big O Tires quietly inflated the cost. The next day, I returned to question the charge. Instead of resolving it, they took my phone number, promised to call, and **never followed up**. This confirms a pattern of dishonesty: first overcharging, then ignoring complaints. This feels like a **predatory practice**, and I suspect gender played a role. While I observed male customers receiving transparent pricing, my final bill was jacked up without justification. If you're a woman getting service here, **demand the quoted price in writing** and scrutinize your invoice--because they won't make it right afterward. I've attached receipts and the original quote as proof. Shame on Big O Tires for exploiting customers who trust them. **Women in Oroville: take your business elsewhere.**

they caused my truck to burn down then took no responsibility has dragged me through 6 months of bs…read morethey are terrible and I have proof that 200 other ppl think so also! DO NOT USE THEM EVER!

Everything went well I thought I was going to have major issues and they literally took my worst…read morefears and diagnose my truck and got me back up on the road I want to thank the guys at Hancock's automotive they are truly professionals and what they do.

For me, these guys are the Greatest! The shop isn't fancy looking or Hi-Tech like the dealerships,…read morebut the results are superior. The owner is an honest, fair, hardworking guy, and he's always been respectful and Professional. They get the job done in a timely manor, and won't try any of the tactics you'll find at other shops, that try to rip you off with adjusted labor rates. If you want honest, reliable, timely repairs at a fair price, this is the shop to go too. I've been here in the area over 5yrs and use no one else to touch my vehicles. Terry

Sam, the mechanic, worked on my VW Beetle recently, and he did an outstanding job. He was very…read morethorough and it was easy to understand his explanation of the problem my car was having. He repaired it without doing anything extra; he did just what I wanted him to do. He diagnosed and replaced a vacuum hose on the turbo, and it now drives better than it has in years! I highly recommend this shop, especially Sam. Great work!

they overcharged me for a battery i told them i didn't need, $300. on top of the $1600. i paid for…read morerepair on my old model mazda, which btw, broke down 4 months later...and the repair that made, was the main problem to this breakdown... who puts a $300 battery into a very old vehicle that has over 200,000 miles on it and after they were told three times that i didn't need a battery didn't want a battery then they proceeded to call and ask my daughter who said yes but never thought it would be $300 who charges $300 for a battery they also wanted to charge me $120 to change the oil hello they are ripoffs

Great customer service greeted at the door totally trust their decision on what's wrong with your…read morecar

I needed more air in my tires and I wasnt sure how to do them so Richard showed me and said that I…read morecould come back anytime for air in my tires or anything else. He even double checked to make sure my tires were okay as I was leaving, I am grateful for his assistance and highly recommend this business!

I've taken both of our vehicles to Bill's. Was completely satisfied with the work and the cost I…read morepaid. Don't judge this book by it's cover. It's a bit rough looking on the outside but Crissy, Christy? Not sure of her name but she is an excellent mechanic. She's more than qualified to work on your car.

Love this place. Nice to do business with honest people. Price is amazing. I love this family owned…read morebusiness and trust them with my vehicle. I'm definitely a customer for life!