SCAMMER.......... They lie and steal! They stated that my car was in pounded after I wrecked. My…read moremechanic went to Whiting few hours after my accident to pick up my car, they told my mechanic that it was $1000 cash. I called Herreras and talked to Drew, ( That's what he said his name was and 99% sure he lied about his last name) he stated the State Police said it was in pounded. I called the State Police and they said that is FALSE that the officer will be contacting them. He then lied and said we don't take credit or debit cards! I emailed and requested the owner contact me or my husband and have not heard back yet!

Called on Saturday at 1:30. Needed a tow from merrilville to lake station. They said oh that's…read moregoing to cost you (who says that). 200$ cash or 205$ card. I was willing to take the extreme hosing of cost considering the weekend and where they were traveling from. They called me back after to agreeing to send someone and said if you don't have cash we won't come. I then called another company 75$ (distance is closer) cheaper and straight to the point way smoother. Y'all coulda had my 205 but missed due to the owner from the dispatchers mouth cause they wouldn't accept card for some reason after they said they would. Don't respond with your generic responses I won't use yall in the future I can promise that !

I cannot say enough good things about Need A Lift Auto Towing Service and especially Jamie, the…read moredriver who helped me today. What started as a very stressful day turned into a much better experience thanks to his professionalism and kindness. I hit a huge pothole on I-94 near Gary, Indiana, which caused a flat tire and left me stranded on the shoulder with traffic flying by at highway speeds. I was on my way home to spend Father's Day with my dad, and this was the last thing I expected to happen. From the moment Jamie spoke with me on the phone, he was calm, reassuring, and genuinely caring. He made me feel like I was in good hands before he even arrived. Once he got there, he was professional, efficient, and incredibly courteous. Jamie then drove both me and my vehicle all the way to my dealer's service department in Illinois. During the drive, we had a wonderful conversation, and I was impressed by how warm, friendly, and compassionate he was. After many years in the towing industry, it would be easy for someone to become indifferent, but Jamie was exactly the opposite. He showed genuine empathy and treated me with kindness and respect throughout the entire experience. If you ever find yourself needing a tow, I highly recommend Need A Lift Auto Towing Service. Thank you, Jamie, for turning a difficult and stressful situation into a much more positive experience. Your outstanding customer service will not be forgotten.

If u get a tow from here (tow truck driver was very nice btw) DO NOT get ur car serviced here…read more Communication was terrible. My tire rod broke so I called a tow. They suggested I get it towed to their shop which I agreed too. They told me they will look at it, and give me a price before doing anything. It took two days for me to get a price or an update about my car even after asking multiple times. I asked multiple times for a price BEFORE working on my car they literally said they did the work anyway I have text messages showing me asking for them to not do anything work until I get a price which then the lady on the phone said "we already fixed it and THEN gave me a price ... which then they held my keys hostage because I was $5 short on payment, Because they wanted to upcharge me for using a card. I was yelled at by two different people. I stood outside their business for 30 minutes while they ignored me like children. The lady on the phone hung up on me multiple times. The guy at the shop told me "fuck u" I left literally shaking. I will never call this number again and I'll advise others not to do so or u might get ur car held hostage like I did. Like I said communication was trash, customer service was terrible. As far as getting ur vehicle serviced. But the tow truck man was nice

Industrial Towing and Recovery is hands down the best service I've gotten in Chicago! I don't…read moreusually review places unless it is worth going out of the way for, but Wulfrano was so communicative and helpful throughout the whole process. I've never had a flat tire before, but once I was within his company I learned so much! Wulfrano has years of experience with cars and is so resourceful with recommendations around Chicago from tires to auto shops. Very quick service, reasonable pricing, and a very well-rounded person that is as kind as can be! From now on, if I have any car issues I will be reaching out to this family-owned business :)

As a result of moronic automobile manufacturers deciding to no longer equip their new vehicles with…read morespare tires, I was literally stranded after a canyon-like Chicago pothole ripped my car's tire, since I had no tire to replace the damaged one. After phoning six different towing companies and getting only voicemail responses, I was extremely fortunate to reach my terrific new friend Mr. Garcia at Industrial Towing and Recovery. This outstanding gentleman first asked me if I and my passengers were all safe, then promptly assessed my situation and in less than an hour was at my location with an identical replacement tire which he quickly installed at a very reasonable price. This is one of the most superb customer service experiences I have ever had, and with a family-owned small company no less. Mr. Garcia, you are absolutely EXCELLENT and I will recommend your fine business to everyone I know. Thank you again for your high quality service! Ken C.

Called AWP and they dispatched one of the most friendly drivers, came quickly to my rescue and,…read morepayment was quick and easy will definitely call again for a tow thanks AWP TOWING

From the owner: AWP Towing & Recovery LLC serves Cook County and the surrounding areas with top-notch towing and…read moreroadside assistance. Whether you need a tire change or light duty towing, we treat your vehicle with the care it deserves. We also buy junk cars. When you're in need of assistance, give us a call, and we'll send a tow truck your way.

Pure thieves. Charged us 1500 to tow a van 1/2 mile after an accident. Avoid them and go with…read moreanyone else

Called to get a tow and see what the rates where. They were eager to come now and move it but then…read moresaid they dont have any drivers after i asked what the price is before coming to get it. ALWAYS ask for rates before getting a tow, thats how they scam or overcharge you. i ended up only paying 130$ for a 7mi tow from a different company down the street. Dont waste yr time with these jackasses.

Driver/owner was on time. Very professional and polite. I would definitely recommend this businessread more

From the owner: We thrive in doing what's best for the customer as well as provide safety for all parties at the…read moretime services are provided. We also provide 24hr towing 7days a week. Don't sit for hours waiting on a tow we offer rapid service.

Didn't even show up , got lost in a nearby neighborhood and then drove away. They took over an hour…read moreand half to even mention that a truck was nearby and I was given no alternatives or any help

READ!!!! towed my car with the E brake on didnt want to wait for me to bring my car key 5…read moreminutes away and had me send the money in advanced , refused to refund me my money i had to pay $800 in repairs