I went with my daughter to pick up her vehicle as it was taken to RB's Towing by the police while…read moreher ex-boyfriend was driving it. When we went to the window and pushed the buzzer, a young lady came to the window. My daughter explained why she was there and the young lady asked for her driver's license and the ISP Tow Report. My daughter gave them both to her. Then, it was discovered that the trooper mistakenly put my daughter's grandmother as the registered owner when she is not. That caused an issue which I can understand. So we went back to my car and my daughter called the police department, explained what happened and we waited for at least a couple of hours for the officer to arrive. He cleared things up and told the folks at RB's the car could be released. Then, my daughter was told by a second woman claiming to be the "manager" that she needed a second form of identification. My daughter got back to the car upset and told me what happened. That upset me because there was no mention of a second form of identification from the first woman. The officer cleared the release because that was all they said they needed, and suddenly once that happened they needed a second form of identification which by the way my daughter did not have. My daughter went through hell the night before, her vehicle was taken from her and wound up in one of the worst tow yards ever!!! She's lucky to have her life, let alone her license. No where does it say you need two forms of identification; a driver's license is required. I took photos of every sign they have, and the website is lacking tow information which is not surprising. These folks are trying to hustle us and I am livid!!! I call it as I see it and I call BS!! It's Friday and the vehicle will likely stay at least one day (one day too many) and these people are SCAMMING!!! I am a manager and that's not how you conduct business at all. You collect money honestly and with integrity and treat people fair. The second woman was smug, condescending and a con artist playing "manager". People are already at their mercy because they have the vehicle but they really want to take it a step further by robbing you of your hard earned money. If your car is towed there, you don't have control of that. But, I warn you not to use any other service because their integrity is shoddy. They deserve ZERO stars. They need to be and will be reported.

I unfortunately had my vehicle stolen from where I live at and due to the proximity from the Police…read morestation to this tow yard, this is where my vehicle was taken to and if I can recommend anything to anyone, it's not to use this tow yard if you have any issues with your vehicle or if you have a say so in the matter. To start off, my vehicle was stolen sometime in the early hours of Sunday morning (from what the police said) and found in Markham at a random address and was taken to this tow yard and when I arrived to the yard with my police report in hand, I was told I wasn't allowed to even see my car, nor retrieve any items out of it unless I paid the initial $300 tow fee. Excuse me, what? Typically, at least in the city of Chicago, if your car is stolen and found and brought to a tow yard, you're able to retrieve your vehicle at no cost to the owner since it was STOLEN. Not only was I not allowed to see my cars condition without paying that fee, but I had to pay an additional $160 for the storage fee of a day and maybe a few hours, plus for someone to assist with me retrieving my vehicle OUT of the tow yard. However, I actually physically drove my own vehicle out of the tow yard on my own. The only thing that I can say was "pleasant," was the guy gave me a small USB cord to start my car to drive it out, but even then, nobody drove it out for me and I wanted to know what condition my vehicle was in prior to paying the fee, because if it wasn't drivable or anything, why would I pay $300 just to look at it and grab my items from my trunk and such? That didn't make any sense to me and I felt like the guy thought I was this sorry girl who didn't have a clue, but news flash, I'm not an idiot and I could tell I was being scammed. Also, how dare you charge someone to retrieve their vehicle after it was stolen and ripped to shreds. That is HORRIBLE business and I never wish this upon anyone. Even after everything I was dealing with because of this ordeal, I was kind and courteous to the workers and they still charged me a total of $460 + $10 in service fees for using a debit card. Disgusting.

They towed my tool box and damaged it and now they are blowing me off. Time to go to small claims…read morecourt. Do not use this company.

Imagine going out to hit a bar two with your Homegirl.. And your car won't accelerate, it's…read moresnowing, and the mercury retrograde. My Mom gave me the number for A-Excellence and they saved us. Andre was not only personable but knowledgeable and towed us to our destination securely.

Communication!!!!! Took vehicle information & told…read moreMe that they would call back with a price. Been over a month now & still no call back.

My car broke down literally in front Southwest Spring. Then guys came out to make sure I was ok…read more The manager Kevin came out to inspect the vehicle and informed me of the sad news my lower control arm on the drivers side was busted. He could have gave me the cost of parts and labor. Instead, he informed me to call the Nissan dealer because there could be a recall on this. I called Nissan and he was right. In an industry that has a reputation of price gauging and bas customer service, Southwest Spring showed honest and integrity. In today's climate, we can use more businesses like them!

I bought My 83 Caprice in To have the Transmission installed And they did it Exceptionally well…read more Called back and have Some Front end work Done. I love these Guys and Its hard to find Great Mechanics and Not to expensive. BoxChevy Capital

One of the best places to take your car in when there's a problem, Pete and Angelo are one of the…read morebest in the auto mechanic industry. As a business owner I suggest you take your car when there is something wrong, they have helped me find many issues to my FORD TAURUS 2013 SEL, they have been very upfront, their prices are not over the roff but find you the right quality piece. Very friendly staff and I will be a forever customer to Pete and and their family, thank you for going that extra mile and helping me with my car, you guys are the B

I have been a loyal customer since 2010. When I relocated my dream car Murano was going on four…read moreyears old. I elected to trade her in and paid off Nissan early and reached out to Rick Cervantes in Finance who helped me start the process of refund of my extended warranty and tire maintenance plan. Along the way Tyler Kelly responded as well when Rick was away. Thank you. I have loved that dealership for the special treatment they have always extended to me I am no longer in Chicago but will always appreciate they made my dream come true to drive three different Murano's over the years. A service center who remembers you by name and so clean! Thank you Kelly Nissan crew from Laird to Jerome to finance for a great run!!

I purchased a new 2025 Pathfinder here at Kelly Nissan and the salesman told me the first TWO oil…read morechanges are FREE. We'll, I bring it in today, and they tell me it will be $107+ tax for oil change and tire rotation!! I told them thats NOT what my salesman told me. They claim there is nothing in the paperwork that says 2nd one is free. So, they just LOST a customer. I will now be taking my Pathfinder to Countryside Nissan!!! Not happy at all.

post: Outstanding…read moreservice from Custom Towing! David truly goes above and beyond every single time. They are incredibly fast--always right there when you call--and you never feel left waiting or stressed. On top of their reliability, they are genuinely kind, professional, and caring, which makes a tough situation so much easier. You can tell they truly care about their customers. I wouldn't call anyone else. Highly recommend Custom Towing and especially David!

The Kustom quote was twice what I paid with Express Towing. Proceed with caution if you use them.read more

Excellent and faster service. Very patient and helpful. Friendly drivers. I would highly recommend…read morethis company.

I had an accident in the water boat rolled over. They came and rescued me…read more How far guys?

I been going to Paisano since 2009, every time my vehicle needs work done on it Miguel always…read moreguarantee the work. They will make sure your vehicle is running properly. And more reasonable pricing for parts and labor than the dealerships. I took my BMW 328i in today for my rear brakes, the BMW dealership wanted $1,090.75. But Paisano wanted less and same quality parts as the dealership. Thank you so much Miguel, Juan, Stephanie and Team. Next time I'm at Paisano on Cicero lunch is on me.

They do good work and they charge great prices. The guys were very professional. I was very…read moreimpressed with everything. My catalyst converter was taken overnight and I brought my car to Paisano Muffler and they fixed the problem right away.