I recently used Alamo Auto Service Center 5/14/2026 in Hammond, Indiana which is a family owned business. My 2002 Lexus ES 300 was leaking fuel. I called and was quickly able to get an appointment and they kept me updated with the service and the timeframe for the repair. The repair was finished exactly when promised, and the price was fair. Thanks Alamo for the great service and exceptional customer service. read more

I had to use my triple AAA for the first time over the weekend and they sent me Alamo to tow my car to my house. The driver was extremely nice and treated us with respect...great bedside manners. Fast forward to today - I needed my car towed to get it fixed. The driver calls...doesn't tell me how far he is...just that he was in Hammond and on his way. I should have asked how far he was, but I was so tired...worked overnight and currently working right now...so he got annoyed that I didn't open my door right away when he knocked. I guess he knocked...idk none of us heard it, but my dogs started barking. I open the door and I see he's out there and here he comes with his little handy dandy metal clipboard and just says "$8"...meanwhile I said Good Morning and apologized for not hearing the door. I forgot my card...so I apologized again and told him I can grab my card info from my phone. He just walked away and threw his clipboard on the flatbed. He tells me I'm going to hook your car up while you do that...cool I didn't take long, so I stood there waiting. He starts making a comment about my bald tires. One they weren't bald, but I can agree that I need new ones. So twice I had to tell him how not everyone can afford brand new tires and still...he ran his mouth. Then it was time to pay... I said the first two numbers out loud and he walked away and threw his clipboard on the flatbed again...calls AL and asked him if he wants to run my card for $8....driver told AL he was going to pass me the phone so I can give him my card info...cool I did....and AL said my $8 went through....sorry, I didn't have $8 in cash. He wasn't done.... He decided to show more frustration because he didn't know where to go and if he had to go around and how I needed to let whoever know that he was on his way...I tried to explain what to do and where to go. It was super simple... After he left I called him to give him someone's number...someone who was going to meet him at the drop off location...he got irritated and said let me pull over...I told him I was just calling to see if I could text you the number, so that when you got there...you'd have the number....but instead he felt the need to huff and puff. I called Alamo and spoke to the girl who answered the phone. She was super nice and mentioned the driver did not have a busy morning, so he shouldn't have acted this way and agreed with me that if it had been her...she would have asked them to run her card for $8. I know some ppl would have matched his energy and clapped back. Could I have? Yeah...should I? For what? I wanted my car to get dropped off safely... Plus I'd hate to sound like a Karen and calling the business to complain, but one I'm still a female...where's the respect in that? I was nice to him and I didn't give him trouble...and if he hated his job that bad...why work this job? I wouldn't want anyone's mom, sisters, daughters to experience this...even for any guys. Their behavior is supposed to represent the business and this guy made me dislike Alamo's services. So a shout out to the first driver for his bedside manners. He had to tow my car at night. It had been pouring like crazy all day, so he was completely soaked and didn't show any frustration. He was on call and on shift til 4am. He could have easily been a jerk, but he was great. I wasn't alone, so he had me and the other woman with me jump in the truck so that we wouldn't get wet, but this guy today was just rude the entire time... Next time I'll ask triple AAA to send me someone else. read more

Recently used Alamo Auto Service thru AAA. He was extremely helpful, professional, and competent. I was stuck on the N-912 highway in Gary and called AAA twice. First person a no show, second didn't help at all but towed use to a local loves. Alamo arrived in minutes, while the other guy made us wait hours. Highly recommend! read more

Good people, will return for future maintenance was my initial review after having my car towed to this location. Since then, I've returned and these people are angels. As far as price, prompt service and professionalism, Alamo Auto Service Center now has a customer for life. HIGHLY recommended! read more

I was a AAA member and was having serious bad luck with cars during the 2025 holiday season basically all of Dec into January of the new year and had to call for a jump for a truck and met Russ who came in no time to the rescue even though AAA was telling me I could be waiting hours, smh. Russ was such a nice guy and he referred me to Alamo as it's also a AAA accredited shop for further assistance with my vehicle, I believe he actually works from that garage. And after seeing how nice Russ was and after reading other reviews I figured Alamo wouldn't be a bad place to try out and boy was my instinct correct !!!!!!!! As I was advised I took my truck there for a battery replacement and it was the only vehicle I had to get around in given my old beater was also being worked on. I brought it there and Allen got me in and out and made me feel comfortable regarding the always tedious and annoying situation of just being able to even get to the battery in my truck. I was grateful he got me taken care of so at least now I have one vehicle to get around in and plus I was appreciative they didn't murder my already depleted pockets. While I waited Tracey seemed cool too with nice conversation. I knew after getting out with my truck quickly then that I had a shop that I could possibly rely on in my area, which is hard to find as most know. Well I after paying money that I didn't have to get my other car out of another shop ( where the people aren't as nice as in Alamo ) lol, that car now abruptly, allllll of a sudden crapped out on me with even worse trouble ( seemingly transmission related ) so the first thing I thought was if I can get it anywhere let me try to get it to Alamo, especially given I didn't wanna use my last allotment of service claims for a tow with AAA. Thank GOD after fooling with the car myself and putting trans fluid in and sitting in disbelief, as well as serious despair in between and then thinking the car wasn't gonna make it, ultimately I made it to Alamo and it seemed after explaining my trouble to Allen that he's pretty knowledgable and gets it even though he hadn't looked at the car yet so I was again pretty comfortable with having my car there. There's no twist here because it turns out that Allen called to tell me days later that it ain't looking good because it maybe indeed the trans, and he empathized with me and even though times are hard for these car shops and the price of parts, etc due to tariffs, he still empathized and waved my diagnosis fee and boy did I need that, because between my financial situation and the sudden trouble I was having with these cars it's been unreal. For this I am extremely grateful and will forever be a customer and I strongly recommend and seriously advise folks that care about getting GOOD SERVICE from people that care in these days of the cold cold world we live in that you take your car to Alamo for any car related need. They won't disappoint. In the midst of my car recent car troubles the one thing I can say that's good is at least I have met a lot of genuinely nice and trustworthy people in car shops in my area and Allen and the whole shop is in that number for sure. Take your car to Alamo !!!!!! read more

The team at Alamo Auto Service Center was extremely competent and helpful. They fixed what was needed - honest and straightforward! Highly recommend the shop. read more

Had a flat tire on a very busy highway after dark with our family on our way home. Tyrone the tow truck driver came to help change the tire. Lug nuts were stripped so it had to be towed to station. He got us to a hotel safely. The next morning got a call from the owner of the station saying he came in on the holiday (Labor Day) to put our spare on for us so we could get home. He didn't charge us at all. Such nice people!! Highly recommended. read more

Their drivers wanted sign caught my eye. I've been looking for a reputable, non-chain auto shop to get an oil change. Fast, friendly and reasonably priced. I always try to help out the independent businesses first! Towing service available here too! read more

Alamo auto service is been around for 60 plus years, honest repairs and will always get the job done right

This shop is the best! Highly recommend! We were stranded and they saved us. Honesty, pricing, friendly service, quality work, communication. All A+. Great trustworthy business. read more

Took advantage of my son and sold battery he clearly did not need. The "old" battery was 2 weeks old. Shame on you for this

Our SUV had a fast leaking flat just south of the toll booth by Hammond, In last night and we got extremely responsive, professional, and personable service through AAA and Alamo Towing and Repair. Starting with Tracy, who was very helpful and empathetic in getting us connected to their tow driver, to Mike, our driver, who was so friendly, helpful, and professional to Al, the owner who treated us like family, we are so appreciative of their outstanding service and kindness, turning what could have been a stressful situation into an enjoyable experience getting us safely back on the road and home. We are so impressed with their quality, service, and humanity and would reccomend them to anyone needing assistance. Thank you to all at Alamo Towing and Repair! Dave & Trish W read more

Alamo always comes through for us. We've been using their services for 15 years. We trust Alamo. They don't try and get every penny from you. They don't throw in unnecessary services. We've brought them quotes and they've told us that we were misinformed (meaning the competitor was trying to pull a fast one). They have good prices too! They are always below anyone else and that's without price matching. They are the price others would have to match. I like that I can go somewhere and trust that they are going to do what's best for my car without overcharging and without doing things not needing to be done. I am so grateful to have a car shop that I can rely on! read more

My family members have been using Alamo Auto Service for at least 50 years starting with my father and mother and now I am a satisfied customer as well. They are always reliable and quick to provide service. I have never paid for services that I did not need because they are trustworthy and only do necessary repairs. Their charges are reasonable and I am glad to help small, independent businesses in my area. Highly recommended. read more

Alamo was sent to me by AAA. Long story but we had accidentally locked the keys in the car. AAA said Alamo would be there "within the hour." Alan from Alamo was there in about 15 minutes. It took him about five minutes to get the door open for us with no damage to the vehicle. I explained that part of the original problem was that the car would not start - completely dead. He suspected dirty battery cables and went out of his way to disassemble them, clean them and replace them. And it has worked fine since. Alan friendly and went out of his way to help. Definitely went above and beyond. Thank you!! Austin read more

Jaime from Alamo Auto Service was out to my work with a tow truck within 30 minutes and towed me to my local mechanic-a 30 mile drive. he was fast, professional, friendly...just an all-around nice guy. I'm grateful that AAA sent someone from Alamo. They did a great job! read more

I was visiting friends in Munster and the starter failed on my Crown Vic PI. I had AAA and they were approved so I had them tow my car to the shop. The tow truck arrived sooner than expected. Once they worked on my car they were done in about 45 minutes. Amazingly fast. The owners were very friendly and the waiting room has some cool memorabilia. I only wish they were in my hometown. read more

Sent to me by AAA for towing only. Great response time. Nice guy, efficient worker. Would definitely use again.

Not friendly service had an attitude when showed up for family cocky like he didn't want to do the job at all

If i could give zero stars I would. My car broke down on 90/94 and was towed here by AAA. While my car was in their "service center" no one was able to give me a straight answer as to what was going on with it and why it had stalled in the first place. After days of calling and having different male friends call, I collected several different stories but what I put together for myself was this: the hard drive crashed cutting out the power and forcing me to pull over onto the side of the road. When it got to Alamo, one of the guys in the shop quit while working on my car- meaning that he said "I quit" and walked out in the middle of doing whatever he was doing. Of course, no one I spoke to could tell me this, because as my name suggests, I am a female. They could however tell my boyfriend that story. My car continued to stay at Alamo in the parking lot in beautiful Hammond, IN for several days longer than was necessary since I'm assuming they had to hire more help to replace the computer. if something goes wrong with your car, you are better off googling it, ordering your own parts, and fixing it yourself. Simply AWFUL business and business practices. read more

I was distressed to lose my car fob while out of town on a visit to friends. AAA contacted Alamo Auto Service Center in Hammond,IN . They sent Josh Riddle over to the house to tow my car to a dealership. It was pouring rain and my car was parked in a very awkward position at the back of the home. Josh was friendly, cheerful and incredibly optimistic that he'd be able to work the car onto the bed of the truck. Josh not only succeeded in getting my car onto the bed of the truck, he did so while making me laugh and feel much better about the loss of my fob. The car was delivered to the dealership in excellent shape. I will recommend Alamo to all of my friends and family. read more

My truck broke down and they were called using my AAA membership. Got me towed within 45 minutes and replaced my alternator in less than hour. The Gentleman that I dealt with showed me how truck tested as needing new alternator than showed me how truck was charging correctly after installed. Very friendly people, offered me directions to get back on highway why very pleased and impressed with service offered at fair price. Experience was about as good and could have hoped for in bad situation. read more

I travel a lot in my car for work. I seem to end up with frequent tire issues. They are always ready to help me out in a timely fashion. Everyone is friendly and courteous. Would definately recommend Alamo for any car repairs needed. read more

I blew a tire on the highway and Joe came within 40 minuets and was nothing less than exceptional! He was efficient and made sure I felt safe. If they were that great in this situation, I can only assume they'd be great to use in any of their other services. read more

Alamo Auto Repair was amazing! After a breakdown on the highway, they came and towed me quickly, and literally got me back on the road in an hour. They were kind, professional, and very reasonable. If you have any car troubles in NW IN, use Alamo! read more