Never had a problem here. Friendly service. Knowledgeable staff for the most part. For a small…read morestore they have a heck of a useful inventory.

Walpole store got a recent facelift/ expansion and is amazing! They have lots of stuff only Home…read moreDepot would carry, only available locally! Very friendly staff and they are willing to order into the store anything ACE for no freight charge. Go check them out.

Tom and Julie are wonderful owners and very friendly. They always greet me when I come in. What's…read morealso really nice is that they ask if you need assistance and when you don't they don't hover over you. When I do have a question, they are happy to assist and give their opinion and knowledge. I always stop here first and if I can't find it will then go to the bigger stores. But usually. I've found what I've needed. And who knew you can order online and have items delivered to the store for pickup without shipping charges. What a deal!

I love the store itself and the employees in general are very helpful. The general manager Peter is…read moreanother story. I've had dealings with him twice and both times he was just a dick.

Masks are not required here. Even some employees flaunt…read moremasks. Although some employees wore masks, others just let them hang below their chin. Special deal at Ace Bibbens: Get a pack of screws and a case of COVID at the same time!

Free delivery, kind, knowledgeable staff and good stock. Glad they built the new store.read more

I probably can't say enough to fully express how favorably I feel toward this business and the good…read morepeople who work there. They are ALWAYS friendly toward me- know me by name and often make genuine personal conversation and inquire about how my projects are coming. Their products are good and very competitively priced- often beating big box store prices. The staff is knowledgeable and always ready to lend a hand finding items, offering materials and method advice, or brainstorming how to accomplish a project. The free and fast delivery is reliable and the delivery drivers and are like heros who regularly brave my dodgy woods road and remote location to help ease my labors, and they do it with a can-do, gung-ho and adventurous attitude. Overall the sort of experience of what I can only imagine a community hardware store might have been like when my grandfathers were my age. Kudos to the whole operation- and BIG thanks to everyone who makes it what it is!

I found the service, price, and communication to be great. I needed a couple pieces of glass cut to…read morea weird size and almost bought off Amazon for twice the price! Decided to check them out, half the price and friendly, quick service.

I called them to have them to come out and replace a picture window that was broke over the…read moreweekend, I did not realized my wife had scheduled another company to come out after talking on the phone with secretary, my wife called back and left a voicemail to cancel, and also called the cell phone that returned our call no answer, she left a voicemail to cancel so they did not drive out to us, the owner shows up i explain the situation to him and apologize for the situation and he begins to berate and swear at me. I would NOT recommend this company to anyone especially if you have small children do to the manners of this owner, i do not seem them lasting long especially if the owner comes out talks to customer this way!

I shopped at the store this morning. In the afternoon I got caught in a snowbank avoiding a semi…read more. Someone from Belletetes named Derek, stopped to pull me out. I am so grateful! There are certainly people you can count on.

Very knowledgeable employees!! Pleasant, polite and definitely helpful! Worth the trip.read more

Everyone at the store is so kind and I feel like I always get one of the family member owners there…read moreto help me. They allow you to be as naïve as you are, and treat you with such respect, and they have such great knowledge.

We needed to ship a large painting but it was too large for a usual UPS box. Mike and Spencer…read moreCampbell took great pains to package the item appropriately and had it sent to us at a extremely reasonable rate. It arrived in perfect condition.Thank you Mike and Spencer!

This is an old time hardware store in downtown Brattleboro VT. Three floors of everything you can…read moreimagine. I know that if it exists, they will have at least one!!! The creaky floor just adds to the charm of this hardware store. I will return!!!

On one hand, the B&R staff is always ready to help and knowledgeable about every-day needs. On the…read moreother, I brought in my 100 year-old floor lamp for rewiring and they "lost it" for about a year. I returned several times, but it remained lost; finally, after carefully describing it to a bright young man, he went up to the attic and FOUND my lamp! They'd put someone else's name on it; had it not been for MY perseverance and HIS listening skills, I still would not now have that beautiful 19th century floor lamp in my living room!

Really not the least bit pleasant or helpful. I saw the Tru Value sign and thought--they'll help,…read moreespecially when I explain I'm hundreds of miles from home. Boy was I wrong. Sad that people are so abrupt and rude in service profession. Yikes.

I had a difficult situation arise and needed help assembling my weed wacker. It was not a brand…read morethat they sold but were willing to give it a try. Christian and Don't were amazing and it was put together flawlessly White I waited!!! The staff was empathetic, professional and thorough. 10/10 customer service!!!