My husband and I were very excited to try Izakaya Kuroyama which is a Japanese bar and grill serving small plates/tapas focused on popular Japanese street food. This is one of the few restaurants in the area that is conveniently open late even offering karaoke after 9pm Friday and Saturdays which is very fun! I had mixed thoughts on our experience but I was disappointed mostly with the service.
When we first walked into Izakaya Kuroyama, it was a very lively, cozy, yet casual atmosphere mostly filled with young college students from the nearby university. The ambience and esthetics represents the culture of Japan with beautiful bamboo umbrellas on the ceiling, a wall collage of Japanese artwork, and traditional lanterns!
Izakaya Kuroyama has a great menu with affordable cheap options to try many different small plates and larger entrees. They serve a variety of poplular Japanese appetizers, Ramen, Yakatori (chicken skewers), and rice/noodle dishes. Some popular dishes are the Karaage (Fried Chicken), Seafood Okonomiyaki (Pancake), Tonkotsu Ramen, and Waygu beef skewer! They also serve cocktails, sake, and Japanese beer. Izakaya Kuroyama even serves a few fun Japanese themed desserts like their Dorayaki Ice-Cream (Matcha pancake with ice cream) to satisfy your sweet tooth! :)
My husband and I enjoyed trying different menu items! The food was really delicious! I really enjoyed the Tonkotsu Ramen that had a savory, rich, creamy pork broth with a good amount of noodles. The Tonkotsu Ramen had a satisfying umami flavor with a salty goodness packed with pork flavor with a beautiful presentation!
Unfortunately, Izakaya Kuroyama needs to better train their servers or try to recruit experienced servers. The service was disappointing. Our main server didn't know how to correctly pronounce certain menu items, was unprofessional, and didn't know all the food items on the menu. We had more than one server helping out that were scattered in their thoughts, unorganized, and moving at a slow pace. We also had the different servers accidentally dropping off the wrong food items and had our appetizers come out same time exact time
as our main dishes which wasn't a big deal but the servers didn't pace or time out putting in the menu items in the pos. Especially for an ethnic restaurant, it is important and respectful that the servers knows how to correctly say and pronounce the name of cultural ethnic food items and at the least be familiar with what items are on the menu being able to describe it to customers.
Although, we didn't have the best experience at Izakaya Kuroyama with the service, my husband and I loved the fun, casual atmosphere, and great food! We plan to back to Izakaya Kuroyama to try more menu items. I hope they will work on training their staff better and work on providing better customer service because the food was great but the poor customer service ruined the overall experience. read more