Me and mom went to this restaurant because she was hungry. She was escorting me a few blocks away from this restaurant for dental surgery with anesthesia and was unsure how long her wait would be, while I on the otherhand was restricted to not eat or drink water or anything on the midnight the day before and on this day of afternoon surgery. Hence I sat with mom as she ate. I ordered my food as takeout "to go" post surgery (or for the next day).
I did not realize that my food ordered was missing until was unpacking the item at home. One item was missing. I also had not looked at the receipt itemization in the restaurant so
My first thoughts were maybe it wasn't ordered / paid for - no worries. However the next morning morning I looked at the receipt that showed I had indeed paid for a missing item, and telephoned the restaurant.
Well surprise surprise the rudest, offensive Manager, answers the phone dismisses the issue says he can not assist to resolve this in anyway- solely because he was not on duty, at the time of my purchase. He tells me to listen, that he can say no more or do any more, he repeats again and again that there is nothing he can do. He then tells me he is going to hang up and does so.
Out of alarm and principle (with the receipt and my credit card) I head over to the restaurant. I have never imagined to have such an experience like this.
The manager refused to even review the valid itemized receipt or offer anything except that he wasn't there and that he could not address the matter , that I should come back another day. I write this review only because of the "Absolutely worst and offensive managerial" customer service experience Ever!!!!!!
I Would absolute not recommend and am filing formal complaints in every possible manner and credit card dispute for this restaurant's unresolved charges comparing to food order billed on take out receipt but never received.
How absurd that a Manager on duty states he can not discuss or address any matter since he was not on duty at time of purchase/billing/ missed take out item.
Worse yet he said he would look at camera later or ask server when she returned to work later in week. Manager refused to look at my $54 dollar receipt with credit card in hand and demanded that I should come back later.
I read some positive reviews, which is why recommended Ixtapa to mom, but was very surprised by the blatant lack of custom service, which is for some as important as the food.
I will not neglect to say that the food was also not impressive unlike the stretch of any other possibly false reviews.
Just blah food from what mom said and from my take-out received. Threw most of the take out, which was primarily side dishes , refried beans very soupy and bland red colored unseasoned rice. Atmosphere appears dark and gloomy on inside compared to beautiful outside. Entire indoor decor needs better upkeep and updating. Mom said her tacos were mostly lettuce and flavorless. Tacos are favorite dish but she did not enjoy at all. She ate only half of one although she was hungry.
Now after this experience I read other bad reviews - hope the same doesn't happen to anyone else. read more