Tried to get service installed in June (2016). I was told there was a wait list 4-6 weeks out, after the 6 weeks i call and its going to be another 4-6 weeks. I called them back in August to hear it has been pushed back another 8 weeks. Pretty upset, I drop in the office to see when the next possible time could be. They "bump" my file to the top of the folder and we set a date for them to come out. Today, (Sept 1) they come to install but tell me they won't be able to test it because Charter is having a major outage. After a little time has passed, she knocks on the door to tell me the tree they chose would not work, but they have spotted another tree they could try in the future. She does not know how long that will take. Calling the office back, they say it may take up to a year.
I have referred a LOT of people to IV Data, including a close friend (that does not live too far away). He was able to get the service installed in 3 days and loves it.
I wish I had the same experience. read more