Used to be a good company who took care of their customers but no longer, recently had to have a new installation performed at my residence Equipment installation was quoted at $275, this would include a transponder and dish on a j-mount and wire from the dish to your house, and a Poe injector inside the house to send power to the transponder and connect your local network. Installation consists of a subcontractor climbing a tree or other installation location that provides line of sight to the transponder. My second installation was scheduled and then the contractor never showed up, after contacting the company I was told that he had vehicle problems and needed to reschedule. Then randomly the contractor shows up one day to do the installation without a scheduled appointment, lucky we were here He selected replacing an outreach internet installation as the best location for the new equipment install, climbed the tree and installed the equipment but just reused the wiring from the outreach installation. When running the wire to the house the subcontractor did not have the tools he needed and had to borrow a drill and drill bit in order to bring the wiring into the house. After borrowing my tools and reusing wire I had already paid for with an installation from outreach I asked if I was eligible for a discount on my installation. Grady the subcontractor called Norm the owner/manager of Applegate broadband and then told me that I would only have to pay $225 because they did not have to use wire for the installation Then Grady could not finish the installation because he did not have Staples to secure the wire, he told me he would come back "tomorrow" and never came back I then had to request an invoice for the installation, which was sent to me marked past due and for $275. First Norm told me the additional $50 was for additional wiring I had Grady perform which was not accurate there was no additional wiring besides the most basic required to connect the dish to a power supply inside the house After trying to explain my position, Norm informed me I needed to pay the full amount as that was what Grady had been paid and it was all labor . So somehow the equipment and wire that is normally included in an installation is magically free and it doesn't matter if they don't use any of it because the installation is pure labor A new ISP in town is providing DSL connected to a fiber backbone with 5x speeds at less than 1/3 of the price so as soon as I can dig a ditch from my house to the telephone pole on the street I will be switching over to that service. read more