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    Itsy Bitsy Boutique

    3.5 (19 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 2 weeks ago

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    Owner response when I asked her to honor the price I originally paid after she cancelled my order & subsequently raised the cost

    I'm really disappointed in this store. The owner was extremely rude via email. I placed an online order for shoes on February 16th. On February 20th, she emailed me and let me know that the shoes were in storage and there was a delay with shipping. I responded and said "That's fine! Thank you for the heads up!" Then on February 28th (12 days after I placed the order and my card was charged), she let me know that they were unable to fulfill my order and they refunded me, but assured me that more were on their way and she would let me know when they came in. I said that was fine, but I needed them for an event at the end of March, so I asked for confirmation that she could ship in time. She confirmed. On March 18th, she sent me the link to repurchase the shoes. She raised the price from $48 to $55. I asked her to honor the price that I originally paid, and she rudely denied. I asked her for express shipping so I could get these shoes in time for my event the last week of March, and she told me that she would "not be comping the shipping." Today is March 22. Almost a month after I placed the order for shoes, and now she's up-charging me for the shoes AND she isn't going to get them to me in time for my event AND she was incredibly rude about it! I'm also a Houstonian/small business owner, so I really wanted to support her business, but I'm actually appalled at her rudeness.

    Liz H.

    Beautiful shop with unique items for babies and kids. Prices might be a little higher but the quality is on point and I've gotten my daughter all her most special pieces from this little gem of a shop. The shop girls are lovely and super helpful. When you are searching for something special for a gift or for your own little nugget, check this place out and you're sure to find the perfect thing! Also, the owner just expanded to tweens!!

    Happy customer leaving the store.

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    1 year ago

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    2 years ago

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    3 years ago

    Very cute boutique! Great selection of quality clothing and great gifts for young kids. Very friendly staff.

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    5 years ago

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    11 years ago

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    14 years ago

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    7 years ago

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    7 years ago

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    12 years ago

    Adorable boutique with great unique finds! The lady working there was so extremely nice. I'll definitely be a returning customer.

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    7 years ago

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    11 years ago

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    Ask the Community - Itsy Bitsy Boutique

    Review Highlights - Itsy Bitsy Boutique

    My kiddo left with a great new outfit that is high quality and comfortable.

    Mentioned in 3 reviews

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    Janie and Jack - Shopping for Baby J

    Janie and Jack

    3.2(18 reviews)
    1.3 miHighland Village
    $$$

    recently had a disappointing experience returning an online purchase at Janie and Jack…read more I bought four items for my grandson. One jacket was too big when I tried it on him, so I removed the tag but kept it with me, along with the receipt. Since these are winter clothes and the size was clearly too large, I wouldn't be able to use them anytime soon. When I went to return the items, the sales associate, Shaneen, told me the jacket could not be returned because the tag had been removed, even though I had the tag and the receipt with me. The interaction felt rude and unhelpful. She eventually said she would process the return "this time," as if she were doing me a favor, and even mentioned that I could speak to her manager, Kristen. She also did not review my receipt and refunded me based on the current sale price instead of the price I originally paid, which meant I received less money back. , I've been a longtime customer and have purchased many items from Janie and Jack. Unfortunately, this experience was very disappointing. Since they moved the location and Go Global took over the brand, the level of customer service seems to have declined significantly.

    I had to pop in for a last minute gift. Glad I didn't pay attention to this low Yelp rating. The…read morestore was well-stocked and organized, and the sales associates were very friendly and helpful. I usually shop at the location near my home in The Woodlands, and am glad I found this Highland Village location near my in-town apartment. I'll definitely be back.

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    Itsy Bitsy Boutique - childcloth - Updated May 2026

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