took ipad here to fix a cracked screen. ipad worked great for a week then the battery suspiciously…read morestopped working. Guessing they swapped out a good battery for a bad one for more business. Also, while my ipad was in their care someone suspiciously purchased $3700 worth of travel from an online travel agency. I am looking into legal avenues to sue them.

Eddie was amazing! Went here thinking my screen was cracked when really I had a screen protector on…read moreand didn't realize it. They could have easily scammed me into paying $200-$300 but they didnt, and even gave me a small discount on the replacement screen protector (only $25!). Eddie was super friendly and helpful and I will go back here in the future next time I have an issue wiht my phone. Thank you Eddie!

I had a cracked iPhone XR screen with a damaged display. I took my phone here where Mir looked at…read moreit. He gave me top notch service. The phone was repaired and ready to go in less than 40 minutes, and the price nearly half of what Apple or others would have charged me. Super nice guy, honest, reliable. Highly recommend for any of your broken devices.

This place not only has great prices for repairs and phone accessories but exceptional customer…read moreservice. I went in for a repair on my cell phone and the gentleman who helped me didnt only take care of the issue but had it done before the expected time. Places like his need to stay open, especially for areas like East York. Cory

I GOT RIPPED OFF BY THIS COMPANY* The screen they installed for my LG phone broke within 48 hours…read moreof the screen being installed. That is with the screen protector that they installed as well. WARNING! THE WARRANTY DOES NOT COVER PHYSICAL DAMAGE! After presenting this information to them within 48 hours from when the installation happened, they told me that "It's not our fault that the screen cracked" and said I would have to pay more to get it fixed. It dropped only 2.5 feet, when I opened an office door and it cracked. Between the warranty not covering physical damage, the poor quality of the screen installation and the products they use and the bad business approach of running away from responsibility after only 48 hours of the service being preformed. I CAN NOT suggest this company to anybody. -Adam *feel free to fix this experience anytime

Took my ipjone 12 Pro Max with cracked back glass there for them to fix , they ended up changing my…read moreoriginal screen for a fake low resolution screen which got my phone constantly heating up and draining my battery juice, he told me the screen developed a line in the process of changing the back glass, how does a screen get damaged whilst changing just a back glass? I wouldn't recommend this shop to anyone or come there for a service again, I would rather use my broken phone till I get a new one.

I'm in the process of a return/refund. Because they contacted me to let me know the phone on the…read moresite was mislabeled and is out of stock And to choose a different one. so I did. They then proceeded to send me a totally different phone that was a much lower grade and would have been cheaper if I ordered it, and claimed it was an upgrade because of it larger memory. I will update this review once the return process is complete. But in all fairness I did order a phone from them like a year and a half ago and that process went smooth and I received what ordered.

Terrible service! It's like they are planning to rip you off and take your money. The people who…read morework there use big words and try talking all about the technology so they charge you more. I got a screen protector at this location and 1 week later it started to peel off. I decided to go back and ask if they can do anything or provide me with a new one. They refused to help me and said to call the manufacturer because they don't deal with that. As a service provider you need to help customers!! Because of this incident they lost a customer, have a bad review, and I will spread the word that this business is a rip off!

Last year in July, my Samsung Galaxy A50s could not charge up due to the charging port. Mr. Choi at…read moreMobile Square was able to fix it at $50 and gave me a receipt with 60 day warranty. They did honor their warranty within the eligible period. After a year, the same old phone was dead (no power) and had no charging again (partly due to my fault) . Mobile Square was able to fix it at an affordable price while two other companies claimed there were issues with the motherboard. I think you should give this shop a try if you need to repair your mobile phones! I live in Toronto. Don't know why my google account indicates I am in the U.S.!!??

Beware of VERBAL ABUSE!!!…read more I am extremely disappointed by the treatment I received at Mobile Square and I feel other customers should be aware. I first visited the store last week during lunch time because my iPad was experiencing frequent crashing issues. During that visit, one of the technicians was already impatient when I asked questions and tried to get clarification about the problem. Despite the poor attitude, I left my iPad with them for diagnosis, hoping the technical expertise would make up for the customer service. When I picked it up, a different technician explained that the crashing issue had been temporarily resolved and that the underlying problem was a damaged power management IC. I was advised to use an original Apple charger moving forward. After returning home and following those instructions, I discovered that my iPad would not charge, even with an original Apple charger. Concerned that the issue had not actually been resolved, I returned to the store the following week. Unfortunately, that second visit was far worse. A third technician with glasses, who had not been involved in my previous visits, immediately came across as dismissive and unprofessional when I was trying to ask for clarity. While the previous technician was attempting to explain the situation to me, he repeatedly interrupted the conversation and treated me with open hostility. After I confronted with him of his rude behavior and attitudes, he then proceeded to call me a "B!TCH" and even said "F@CK YOU" directly to my face. I was stunned. I came in seeking help with a device and instead was subjected to verbal abuse from a staff member. No customer should ever be spoken to this way under any circumstances. This behavior and attitude were completely unacceptable. Technical issues can happen. Repairs may not always work. All I wanted was clarification to understand the issue better. What customers should be able to expect, however, is professionalism, respect, and basic courtesy. Based on my experience, this business failed on all three. I cannot recommend Mobile Square to anyone. If customer service matters to you, I would strongly consider taking your business elsewhere.

The best iPhone repair store in Toronto and I've tried a few so I would know! I'm very clumsy and…read morehave broken my screen at least 6 times in the last 3 years and 4 out of the 6 times I've gone to this store and it's been great! Under 30 minutes and had a screen protector put on for another $5-$10. The 2 times I didn't I regretted it very much. Don't let that be you, go to ITech Mobile and get it done. They won't smile at you but you'll get service done right and efficiently.

This is another solid Chinatown cell accessory shop with its home on College St. just west of…read moreSpadina on the north side. This place has been open for a few years, and looks to have a sister shop elsewhere in the city, going by googling the name, even though the sign looks different it's pretty close. They have a great selection of accessories with their phone cases clearly labeled and easy to find on the shelves. I asked about Apple Airtag cases and no bueno there tho. At the back there is a repair counter with fairly good prices, and in line with most of the other neighboring shops like this one. If you need a new screen, or new battery, this would be a good place to get a cash price especially for an older or cheap phone. Don't take your expensive newer iPhone here as you could likely end up with a downgrade in the parts, and instead go across the street to Jump Plus and get Apple genuine parts. That said, we came here for yet another new screen protector for an iPhone 11 Pro that's still under warranty. I could have taken that phone back to Costco and got a new SP for free under warranty, but since the phone isn't with me any more, it's easier to just go here and pay $15 cash and done. We grabbed a new bling case for $12 for the iPhone and the dude even gave us a deal on a display model personal USB fan, wowsa!

I came in with two laptops: one that wouldn't update its operating system and on which I'd messed…read moreup the screen with some oily eyeglass cleaner; the other I couldn't start at all bc the keyboard didn't work, plus - just a small thing - none of my passwords were current. That last point was causing, umm, major problems on both laptops. Nyasha (pronounced NAW-sha) fixed all of the above. While deftly serving other customers. And he allowed me to stay, use his power cords on my laptops while downloading the needed software updates in his shop. This was invaluable. Had I not been in his shop I would not have been able to work through the roadblocks that came up during the downloads. He wasn't even going to charge me for his time! So I'm buying an external keyboard, a keyboard cover, and 2 gigs of RAM to thank him for restoring both of my laptops - and their screens- to high-functioning beauties.

I'll just leave this here as an example of their much-vaunted customer service. This is from an…read moree-mail replying to a message noting that a recently-replaced iPad screen had cracked: Our warranty clearly states that we do not cover the effects of gravity, stupidity, and water. It is a litany that is recited at the presentation of each and every products we repair. We would be pleased to examine your iPad. As for coverage under our warranty program, that is another matter indeed. I would be pleased to examine your iPad. We have the tech to clearly see if force as been applied to an area by polarized light. We use that when we work with law enforcement. It is quite revealing. I am sure we will hear from you soon, Michael R. In my 30+ years of customer service and 25 years of technical support I have never experienced a response from a service provider where they made thinly veiled...suggestions...that a client is guilty of negligence...much less of warranty-breaching stupidity. Needless to say I have not replied and will NEVER return.

a week ago I had a great experience at this place for…read morerepair. I got my screen fixed here a couple of months ago but it broke again but because I know they do a great job with quick service . So, I came back here. The prices are also reasonable and fair price. The staff is excellent and knowledgeable too.

This company is definitely one to avoid. Total rip off, they say they give a warranty on their work…read more- yeah! 15 day warranty. They damaged my phone - the phone has never worked since they "repaired" it, what a joke. They replaced a broken screen, afterwards the phone would randomly mute, lines across the screen, colours faded, not bright or crisp. I took it back, they replaced it again, the second one was worse. I phoned them to tell them I was going elsewhere, I would return their crappy screen, once the phone was fixed. They said: "We don't trust other repair people, bring it back to us and we will take the screen out. So, I did, they put in another broken screen, so I could get it to another repair place, and then THEY REFUSED TO GIVE A REFUND, they said the warranty had expired! Why would they tell me to drive from Toronto so they could reclaim their screen, and give me back a phone that was worse than when I originally took it to them. If you go to them be prepared to hire a lawyer. CROOKS! The phone is now being repaired at Apple, for $350, because they damaged the battery connector. I will be seeing my lawyer on Friday.