My Apple Watch screen was cracked badly and I brought it to The Repair Store. Alex was fantastic,…read morehad it repaired within three days and personally picked it up from their repair centre. I highly recommend that you have your electronic repairs completed here.

The rating is half a star. They eventually refunded the cost…read more Replacing An OEM screen is a big deal. An iPhone is expensive. When a phone is still under warranty - one of the rules is it must be replaced by an authorized dealer. Awesome. Easy right? Oh, totally wrong. This came with a serious lesson. One that should be passed on. Searching internet and finding listings that say authorized is one thing but are they actually is another. Discovering anyone can throw this on their window is sort of scary. Calling this shop, assured repeatedly by the owner that indeed they are an authorized repair shop for Apple phones. Great. He said come on down they can fix it. In the end, he fixed my screen twice. The first time, fail. Constant fluttering on the screen. The second time, fluttering worse than the first time. Lesson number one, never believe it's a genuine screen when they charge 40 dollars and it's 2oo bucks at Apple. Assured it was a genuine screen and yet twice it was, in fact, an absolute not. Tired and frustrated at customer service. At one point, accused of being racist when I came for an appointment to repair my phone. The associate did not believe me even when the owner was on speaker phone telling him to fix it. Unbelievable. A couple things transpired before he eventually refunded me the cost. I called Apple. Asked about this location, to my surprise told it was not authorized. The list is available of locations authorized on their site. Also discovered that this 'authorized' dealership is common. They received frequent complaints. I went into an authorized Apple shop and immediately upon flashing my phone they could see I did not have a genuine OEM screen. This repair nullified my warranty. I was furious. I told them experience at the shop I was at and was told unfortunately they had heard this before. So I paid out of pocket for a new OEM. After discovering the fabrications of this shop, I spoke with the owner and tried to be reasonable by explaining that what he had done was mislead a customer and I asked for my refund. Eventually, I received my money back. Left relieved but Not without checking with people in the surrounding the area (it sits behind a gelato shop. I know, kinda sketch but hey he said authorized .who am I to judge?) Apparently, there were others who were ripped off by this business and not just iPhones -androids too. Lesson learned. Go to an authorized dealer from a list found on the Apple website. Talk to one of their reps if you have a concern. As a side note, when returning, that authorized sign - mysteriously disappeared.

I popped in at around 9 AM with a battery that wouldn't stop draining…read more I dropped off the phone and was told I could swing by around 12 to pick it up. The phone works great now and it's depleting like crazy. Great service. Well worth the charge of service. Would 100% recommend on any phone repair moving forward.

Brought my Iphone 6s to have the battery replaced. Cost me $35 and they did it while I waited. He…read moretold me 45 minutes, but I was there for no longer than 20. Sure they weren't the friendliest bunch, but they were helpful - and I wasn't looking for a lifelong friendship. Phone works perfectly - can now go the entire day on a charge like I did when I bought it. The 'lab' where he replaces the battery is right in the store which allows you to watch him replace the battery - and ensure he doesn't browse all your intimate photos you've taken of yourself for your girlfriend. You know what I mean... No complaints here!

Great work. My smashed screen was fixed while I waited. I thought it was beyond help!read more

Excellent customer service. Changed my battery and when I thought the battery was still a problem,…read morethere was no hesitation and offered to change. Brought phone back for another small issue and they cleaned on the spot and no charge. Highly recommend - excellent service!!!

They did a good job but are a bit expensive compared to other places…read more I brought my LG G6 in to replace the display that had been damaged by impact. They quoted me $230 to fix, which was a bit high since other places quoted $150 - $175, but I trusted they would do a good job so I allowed them to order the new part. Three days later I was informed that the part was in. On the way there, I dropped my LG and damaged the backing. I had taken the protective case off so they could replace the display. They ended up fixing the backing as well, stating that they could not fix the display unless they fixed the backing as well. However, they gave me a bit of a discount to repair both. Overall, so far everything is looking good and although a bit more costly, I recommend because they do good work.

"Not impressed" is how I would summarize my experience with this place…read more I went to this location because of the great reviews of the expediency and knowledge of the repair technicians. I was quoted a relatively high price (compared to the other places that I checked out), but decided to go along with it, given its rating on yelp. Instead, I had to return 4-5 times until it was confirmed that they couldn't fix my phone. I still ended up having to get a new iphone from apple. Arguably, there is no guarantee that a store can fix liquid damage, but I didn't appreciate the way that they went about addressing the issue. I specifically didn't like the fact that during my last attempt to fix it, I handed in my phone around 11:30 a.m. on a Friday and didn't hear from them until I physically went in on Sunday afternoon - there was no email communication. I think the red flag for the technicians should have been that my phone was never entirely charged, when it was given back to me. Perhaps the issue could have been noticed if it was left overnight for observation. Okay, so they did refund my money when they realized that there was no possibility of saving it, but the effort of going back 4-5 times was ridiculous, to say the least. It also meant that I didn't have a working phone for over 3 weeks. To add further insult to injury, I just checked out the final invoice that they sent out and realized that they took off the protective screen that I paid $10 for and did not refund me. I will not be going back to get that money back - not worth it.

The on/off switch on my Samsung S20+ was starting to fall out of the casing. I called one place on…read moreYonge, they wanted $220 to replace the screen. "But it's only the on/off switch," I bleated. They claimed it was all one component. (Spoiler alert: bullshit.) Then I contacted CPR. They quoted me less than half. I had to give them half of that ($50) so they would order the part. They kept me apprised every step of the way, and accurately managed my expectations. Then met them. When they received the part, I dropped off my phone. They helped me put it into maintenance mode; so my apps and data were protected. Yay! I got a call when the phone was ready. They took less than the hour and a half they had advised me it might take. I was able to pick it up on my way out for the evening. All in all, a marvellous experience, and a very satisfying resolution to my hardware issue. Highly recommended.

Brought my computer in for repair. Reneesha was friendly and courteous and solved the simple issue…read morefast at no charge. Could not have asked for better service! Thanks Reneesha.

I'm in the process of a return/refund. Because they contacted me to let me know the phone on the…read moresite was mislabeled and is out of stock And to choose a different one. so I did. They then proceeded to send me a totally different phone that was a much lower grade and would have been cheaper if I ordered it, and claimed it was an upgrade because of it larger memory. I will update this review once the return process is complete. But in all fairness I did order a phone from them like a year and a half ago and that process went smooth and I received what ordered.

Terrible service! It's like they are planning to rip you off and take your money. The people who…read morework there use big words and try talking all about the technology so they charge you more. I got a screen protector at this location and 1 week later it started to peel off. I decided to go back and ask if they can do anything or provide me with a new one. They refused to help me and said to call the manufacturer because they don't deal with that. As a service provider you need to help customers!! Because of this incident they lost a customer, have a bad review, and I will spread the word that this business is a rip off!

Last year in July, my Samsung Galaxy A50s could not charge up due to the charging port. Mr. Choi at…read moreMobile Square was able to fix it at $50 and gave me a receipt with 60 day warranty. They did honor their warranty within the eligible period. After a year, the same old phone was dead (no power) and had no charging again (partly due to my fault) . Mobile Square was able to fix it at an affordable price while two other companies claimed there were issues with the motherboard. I think you should give this shop a try if you need to repair your mobile phones! I live in Toronto. Don't know why my google account indicates I am in the U.S.!!??

Beware of VERBAL ABUSE!!!…read more I am extremely disappointed by the treatment I received at Mobile Square and I feel other customers should be aware. I first visited the store last week during lunch time because my iPad was experiencing frequent crashing issues. During that visit, one of the technicians was already impatient when I asked questions and tried to get clarification about the problem. Despite the poor attitude, I left my iPad with them for diagnosis, hoping the technical expertise would make up for the customer service. When I picked it up, a different technician explained that the crashing issue had been temporarily resolved and that the underlying problem was a damaged power management IC. I was advised to use an original Apple charger moving forward. After returning home and following those instructions, I discovered that my iPad would not charge, even with an original Apple charger. Concerned that the issue had not actually been resolved, I returned to the store the following week. Unfortunately, that second visit was far worse. A third technician with glasses, who had not been involved in my previous visits, immediately came across as dismissive and unprofessional when I was trying to ask for clarity. While the previous technician was attempting to explain the situation to me, he repeatedly interrupted the conversation and treated me with open hostility. After I confronted with him of his rude behavior and attitudes, he then proceeded to call me a "B!TCH" and even said "F@CK YOU" directly to my face. I was stunned. I came in seeking help with a device and instead was subjected to verbal abuse from a staff member. No customer should ever be spoken to this way under any circumstances. This behavior and attitude were completely unacceptable. Technical issues can happen. Repairs may not always work. All I wanted was clarification to understand the issue better. What customers should be able to expect, however, is professionalism, respect, and basic courtesy. Based on my experience, this business failed on all three. I cannot recommend Mobile Square to anyone. If customer service matters to you, I would strongly consider taking your business elsewhere.