The front desk staff was very friendly. The storage unit was very clean and exactly what we needed…read moreand loved the fact of the $1 first month special.

My experience with Public Storage has been a real clarification of their extreme failures for…read moreothers to be clear about in choosing a storage facility: 1. False advertising regarding rates. Advertising and offering 1 rate unchanging for unit contract duration, then handing a conflicting contract that allows rate increases for customer to sign. Extreme rate increases follow. 2. Advertising secure storage which is not accurate. My unit was easily broken into from the neighboring unit due to flimsy plasterboard as only separation, easily taken down from within neighboring unit. 3. Worse than poor customer service. And frequently changing employees unwilling or unable to handle big or small issues. 4. Dirty facilities and eroding facility makes storage items dirty and debris ridden. 5. Unbelievable rip off and frustrating experience overall. Beyond low standards for business performance.

Nightmare They do…read morenot care... It is not climate controlled... People can crawl over your unit and spend hours going through your stuff... And they won't ask people that have storage units next to you. If any of your stuff is in their unit. There is no security there.

I am reviewing the Cube Storage at 31st and Meridian in Wichita KS. DO NOT RENT FROM THIS FACILITY…read more They are not trustworthy at all. We had items stollen from this facility and were told that they had caught someone and we could check back in about 5 months, and we should be able to see if our items were in this other unit. When we came to ask about it we were told it had already been done and none of our items were in there. When we first told the front desk person she didn't even file a claim. We came back about 3 weeks after the complaint to add more items and she couldn't even find the sheet. Finally found it on her desk. They lie about the cameras. Don't trust them if you see them, they don't work. We purchased insurance through them but were told that they couldn't find any evidence of a break in and wouldn't cover it. We lost over $1200 worth of items. The company was called something else when we first rented the unit. (Don't remember their name.) But the same lady was working the front desk for both companies. We moved our items out as quickly as possible and will never use them or recommend them to anyone. -0 rating for you.

The first time I needed a storage unit and it's left a wonderful impression on if I need it for…read morefuture use. I was able to actually grab the storage I had for a steal! Then on top of that the manager was extremely nice!! Took her time to explain things and gave me my options without pushing! Very knowledgeable and very kind. Would come back again the place was very well kept and didn't have and issues!

First time needing storage space, researched all the companies in town, these guys definitely have…read morethe best rates, the office manager is sweet & very helpful, glad I chose public storage.

The team did an excellent job installing my hitch quickly and efficiently. Both the customer…read moreservice and the installation were outstanding. Great work all around! Thanks again

First off, had a great move, no problems with the trailer. Made multiple trips with no issues. Now,…read moreI'm sitting at the u-haul place to return it, after hours, and can't find how to do it on the app. Free Mobile Return it says. But it's not there! App sucks. Now I have to come back in the AM for a 2nd trip.

They are very friendly and helpful. Facility is secure and clean. Manager on duty explained…read moreeverything to me in detail. I have rented from many storage facilities and public storage is the best by far.

***run**** in my opinion, this company has made it clear to…read moreme that they do not care if what they are doing is illegal!!!! they are backdating pro-rate, charging for insurance that not only was waived - but also cancelled, forcing me to pay rent 2 weeks before due and threatening additional fees if i do not allow them to steal! and i do have receipts/print that i will gladly forward to anyone that wants proof!!!!! since they do not care about contracts/receipts - there nothing to stop them from repeating /increasing next month! do not rent from.public storage