The father and son who loaded my items were very nice, seems to take pride in their work, and…read morecarefully loaded the moving truck. Then for the two following weeks (while I was calling daily asking for updates) I was given zero information about where my things were or when they would be delivered. The gentleman who dropped my things off, 14 days after they were originally picked up, said my things were loaded onto his truck in a parking lot of a truck stop because he happened to be going in the direction of the delivery. From the moment he opened the back of the truck I knew my things were damaged. As I opened the crushed, misshaped boxes, many of my things were broken. I asked for clarification about making claims for the broken items and was not provided any information.

They recieved the item on Monday but could only deliver on Thursday. Confirmed delivery from 2pm to…read more5pm on Thursday. At 6pm the company I ordered from called and was able to get a hold of someone (amazing it didn't go straight to voicemail) and they were advised our item was on the truck and running about 20 minutes behind... It is now 8:15pm on Thursday and nothing has been delivered. I called earlier and someone was supposed to call me back and that never happened. No one is there past 5pm.

My experience with Public Storage has been a real clarification of their extreme failures for…read moreothers to be clear about in choosing a storage facility: 1. False advertising regarding rates. Advertising and offering 1 rate unchanging for unit contract duration, then handing a conflicting contract that allows rate increases for customer to sign. Extreme rate increases follow. 2. Advertising secure storage which is not accurate. My unit was easily broken into from the neighboring unit due to flimsy plasterboard as only separation, easily taken down from within neighboring unit. 3. Worse than poor customer service. And frequently changing employees unwilling or unable to handle big or small issues. 4. Dirty facilities and eroding facility makes storage items dirty and debris ridden. 5. Unbelievable rip off and frustrating experience overall. Beyond low standards for business performance.

Pretty easy to set up reasonable cost pretty simple very professional gives you everything you need…read moreto know awesome experience