Please, Kansans, use any other moving company! OK was recommended to my parents by a friend for a cross-country move. First, OK pushed the move date back a day. My mother had specifically scheduled the move so that the house would be packed and the truck loaded by Thursday, when she was to start an estate sale. However, the guys packed on Tuesday, said they would be back Wednesday (never showed) and then came Thursday. The house was not fully packed, so they finished packing and were still loading the truck when the estate sale started at 4. The estate sale company owner and her helper, along with my mom, were literally loading the truck so that they could expedite the move and have everything out when the estate sale was to start. Not only were the movers not grateful for the help, they accused the estate sale owner and her employee of theft. See below.
The driver claimed he could not find his toolbox, which contained all of the screws for a Steinway piano (literally the only thing of value my parents were moving). He said that the employee took it. He would not back down, even though the employee said he remembered taking the toolbox outside and leaving it by the truck. OK moving sent a woman over during the estate sale who was nasty and literally tore through the house looking for the toolbox. Guess what, she did not find it. OK told my mother they would "make it right," but continued to be adamant that the estate sale people had stolen the toolbox.
So this was Thursday. My parents were told that their things should arrive Tuesday or Wednesday. My parents stuff did not arrive until the following FRIDAY--over a week after the truck was loaded. They were prepared to live with piano parts on the floor until OK "made it right." So guess what the driver found in the back of the truck an hour into unloading? Yup, his toolbox and the piano screws. He acted shocked and maintained that the estate sale people were "dumb" and never should have put it on the truck. The piano was put together, minus the top, which is currently unable to be opened and will be serviced by a local piano company at my parent's expense.
Any other company, please, I beg you. I highly recommend the estate sale company (Stubbs estates). Tammy and her helper, Kelly, were professional, calm, and honest, despite being accused of theft, and did a bang up job selling my parents' things and cleaning out whatever did not sell. read more