They were great. Arrived on time and very organized and careful with my belongings. They worked…read morequickly but careful. I'd highly recommend them

Hired them to move a safe. They said it would require three movers instead of two. They arrived and…read moreweren't prepared to move the safe. They didn't bring a dolly or rollers. After about two hours they said they couldn't move the safe. They did not do the job but still charged me full price, no refund, no discount. I do not recommend

I met the owners at an Open house for a local retirement facility. They were super cordial and easy…read moreto talk to, I was needing to move a family member to a new assisted living facility and was in the process of figuring out what was needed. The two employees came on time, were very easy to work with and helped with the process. Unfortunately the price ended up being almost double what was anticipated, several items were chipped during loading and unloading. If you do work with this company, nail down an exact price so you don't have any unexpected surprises.

I had junk to haul off and furniture and appliances to move to the garage because I had my floors…read morerefinished. Thus, I scheduled them 3 times. Once to haul junk, once to move furniture and once to move it back. The hauling went well. No issues. The second appointment and a half was rough. They came and said they have to come back a second day to haul off my range and move my refrigerator. I thought everything was ok. I receive a phone call that they can't move my refrigerator to the garage because they can't remove refrigerator doors. Thus, they left it for my flooring guys to move around. (They told me they were a full service moving company.) 3rd time I had an appointment from 8-10. I waited until almost 10 to call and ask where they were. They said they would get back with me. About a 1/2 hour later they called and said they would be there around 12. After that I receive a phone call they will be there in 1/2 hour. They finally came about 1:30. There are two other scheduling issues I had with them, but I won't go further. The staff was friendly, but just not professional. No, I would not re-hire them.

They were scheduled to load a trailer for me at 1 pm. They called at 12:45 and said they wouldn't…read morebe showing up. Offered to refund my deposit, isn't that nice of them? Left me stranded. Horrible experience, never heard of anyone ever treating a customer that way. Do not use!

These guys were great! They contacted me right away, they were on time, and they did a fantastic…read morejob. They are also reasonably priced. I will use them again and I can recommend them to others.

This company is very responsive, reasonably priced and efficient. They moved my storage unit a few…read morespots down and even swept out the old unit. I highly recommend them for any moving needs.

These guys were very careful with your stuff, price was amazing & they were very nice and I would…read moredefinitely recommend them!!

Top notch customer service! Mary is fabulous, definitely goes above and beyond. Gave me a ton of…read morehot tips about other helpful information for things that I need to get done. I highly recommend this company!

Do not use this company. The movers stole a box of my winter gear (moved during summer) and when I…read moreconfronted the owner John, he said there is no possible way his team could have lost or stole my items. He was extremely arrogant and completely wrong about how his team operated without him present. They went against company protocol and he still doesn't think they are liable. I have to take him to small claims court just to get a chance at any compensation.

The good stuff: very accessible and helpful to deal with on the phone. I was kept up-to-date on…read morethe front end of my move and U-Pack did what it said it would do. That made my life a lot easier. Not-so-good stuff: there was a significant failure to communicate between U-Pack and the staffing company (which they selected) in my new location in terms of where the trailer would be for unloading. That created more headaches for me and meant that I had to cancel my existing contract with the staffing company and work directly with the local folks.

Don in the Wichita, KS office was very nice and very helpful. Being a single woman with a huge…read morehouse full of furniture, this was a great option for me. It gave me time to load, I didn't have to worry about driving a big truck all by myself, which I have no idea how to do, and I had time to unload without having to be in a hurry. The three day window before and after is awesome. Both drivers I met and talked to were very kind and helpful. The only issue I had was with the communication between the dispatch and the actual truck drivers about my truck delivery and pick up times and payment. All the men I spoke with were very nice but the one lady I spoke to was not very nice or patient. The U-pack price was very affordable also. I would recommend U-Pack and I will use them again in the future. Thanks guys.

So, what a surprise. The movers side Chad bedbugs and cancelled my move. I had a qualified,…read morecertified EXPERT in bed bugs come and gee... no bed bugs. I tried to tell the mover I had my house professionally cleaned once a month and exterminated every other month but they still cancelled. Now that I sent the certification saying there were no signs of bed bugs, and never were signs, the only bug I have are the crickets coming from the office when I asked for my deposit back. Do not hire this company. They don't know what they are doing.

They were great from start to finish. Calling into the office, Anjelica was great on the phone and…read moregot everything set up really quickly and explained the process well. Once Chandler Dolph and Michael Coulter got to the apartment they quickly assessed the move, went over everything and worked swiftly and carefully to get everything loaded onto the truck. Unloading was harder due to a 4th floor apartment and an average sized elevator, but they got everything in and we could not have appreciated them enough. Very personable guys and oh so kind. We were moving my parents, so I don't live in Wichita/El Dorado, but if I did I would use them again. We got scammed by another mover the last time we used movers so thanks guys for such a positive experience,

Update to my previous review. Due to a recent surgery I needed to have a new recliner sofa…read moredelivered and the delivery team would not move my old sofa. All my friends and family were unable to help me move it before the new sofa arrived, so I called Joel and he was able to get a crew out here on the same day to move my sofa. I cannot say enough about the professionalism of this company!

From the owner: Small family owned business now serving Wichita and its surrounding areas; with overall 10 years of…read moreexperience. We help with all of your moving needs from loading and unloading. We take pride in our work and appreciate our customers feedback!