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Wichita, KS

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U-Haul

4.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

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U-Haul Moving & Storage of Towne East - Twenty bucks to start is super fair.

U-Haul Moving & Storage of Towne East

(5 reviews)

Hey, it is what it is, a service that helps you do one of the least enjoyable tasks imaginable:…read moreMOVING. U-Haul is a well-known brand whose name connotes exactly what you end up doing. You borrow a vehicle or a trailer, or both, to move "stuff" from one place to another. It's usually not a fun task, and it would be great if they made the process of actually moving more fun. But U-Haul does offer moving services, moving accessories, and plenty of local options to get you from place to place. I checked into this location online and had my reservation ready to go when I showed up at the store. All I had to do was to show ID and sign up for any insurance, and minutes later I was in the borrowed box truck and on my way. I only needed it for a short time, but what I asked for is exactly what I got. I also had friendly service and plenty of explanation of what to do when I brought the vehicle back. If there was any knock, then it was the fact that the truck I borrowed was pretty filthy, but since it had 140K miles on it, it had seen some road time. You can make a reservation online, which is probably the easiest thing to do, or you can do so over the phone. If you borrow a vehicle, just make sure you fill the tank before you bring it back, because it's $4.25 a gallon if you don't. Their check-in process also makes you take photos of the vehicle before you leave the lot, so that any liability concerns of previous damage do not reflect upon you. Moving stinks, but U-Haul can make that process easier.

Gave me a truck that was falling apart - check engine light on, door wouldn't shut fully, visors…read morefalling from the ceiling. Asked for a different truck and the guy threw the keys at me. Go literally anywhere else.

Budget Car and Truck Rental

Budget Car and Truck Rental

(39 reviews)

I hate renting cars. Unfortunately, I have to do it fairly often because of work travel. No one…read morereally does it right, but this experience was less than fun. Partly it is because it is a smaller airport, I think. They have a limited selection, and you have to do a lot of work yourself because they don't have staff to assist you (check the car for damage, note mileage, note gas, check it in, etc). It's fine, as that's how it is a lot of the time in smaller airports. However, this place appears to have really high turnover. I had to wait for the couple in front of me...for 20 minutes...before they'd check me in. There were 2 people there, but I guess one was being trained. The "trainer" apparently had no interest in doing any work herself and was determined that the trainee do everything. Which is OK, if your goal is to sincerely help training, but not at the expense of customer service! Anyway, the trainee asked me all kinds of personal questions I had never been asked before. I can't remember what all I was asked, but at one point I just said I was not answering the personal questions anymore. I was asked how far I planned to drive, where I was going and for how long...I said I was going into OK. Anyway, the car they had reserved for me was tagged as "limited mileage restriction". The trainee asked the trainer if they really wanted to give me that car because of my distances, the trainer just shrugged and said "we have no choice". Wait...what? What does this mean? Is there something wrong with the car? what? Anyway, service was shoddy and shifty at best, the parking lot was nothing but a skating rink, so very difficult to get my luggage to the car, loaded, and then safely get the car out. HELLO! Ice your parking lot! It had been 2 days since the snow storm, you've had PLENTY of time to clean up your lot!

My review is mixed some negative and others positive. The positive was the car was very good,…read morechecking in was quick and easy. The check out counter was friendly and helpful. The issue that I had was I didn't know how long I was going to need the car as visiting an ailing relative. Was told that was a problem and was given a phone number to call to extend the rental time. The problem was that the phone number to a corporate phone number and not a local office. So when I called to extend I was informed the Wichita airport was a private entity and not REAL Budget site. When I tried to extend the time there was a problem either with the credit card that I had used or the Name that they had on file for me. It may have been a difference on the card or a nickname. In any case the computer they were used would lock up and I should call back tomorrow. After several tries I was told that I needed to come into the Wichita Airport to extend the rental. That was not practical as I was 100 miles a

U-Haul - selfstorage - Updated November 2026

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