Renting a storage space was very easy. I did most of it online, and when I went into the office, Jeremy was fast, friendly, and efficient. He handled all the paperwork quickly and made the process simple. The lobby was clean and comfortable and I am very happy with the storage unit. I definitely recommend this location. read more

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Great experience. The staff is friendly and helpful. Jeremy is knowledgeable and professional and answered all my questions. I would recommend storage to my family and friends. read more

Jeremy at was amazing! He made the whole process simple and stress-free. He walked me through everything, answered all my questions, and made sure I got the right unit for my needs. Great customer service and super friendly. Highly recommend asking for Jeremy! read more

The storage unit I reserved 2 weeks ago (didn't require a deposit) was $113 for a 10x20, and when I couldn't pay for it today (revealed reason was because they were closed for rentals and had no staff on) I was looking on the site to see the 10x15 the rep on the phone was telling me about because my 10x20 was magically not ACTUALLY reserved, and that same 10x20 unit was now $200 the day after a HUGE hurricane. Hmmmmmm. 2 week difference, a storage unit not like a flight, bus, or train ticket, After a storm where people may literally be losing their homes and trying to store what they could actually save, the price has jumped $87/mo? I am seeing posts from restaurants in Saint Pete that are not only open, but they're offering free food like hotdogs and such for people that need to help, and other businesses trying to hire people immediately to get money into struggling people's hands and get things cleaned up, and a storage place is going to raise their prices? Don't ever use NSA storage. I was taken care of down the street at Extra Space Storage, and although they had to close today at 1pm sharp they stayed a few minutes extra so we could finish in the dark because they had no power the whole time. Much better experience, and the prices make much more sense. read more

Very pleased with the assistance given by Nelson. I appreciate his patience and guidance. Highly recommend this storage.

Here's an update: the regional manager, Chris, wanted nothing to do with investigating this complaint. He called me and told me he couldn't do anything, because this is "an independent location" and he has "no control" over them (BS), and he didn't know what exactly I wanted HIM to do....I told him I didn't buy this story, since he is the regional manager. If they are an independent contractor, someone at UHaul holds that contract with iStorage. He played dumb, told me "the contract is with iStorage". We went around and around. I just wanted the name of the person who controlled the iStorage contract, since it was apparent that THIS manager wasn't willing to help either (I suspect there's a bunch of "good ol' boy protection" going on here...). Finally, he got angry, and yelled, "well, if you hate Uhaul so much, don't do business with us!" And he HUNG UP ON ME. I called UHaul corporate to report this. Apparently, Chris had cleared out my complaint as "resolved"....when it was not. UHaul reopened the complaint and assigned it to a "traffic control manager". It gets even worse. Chris, the regional manager, is VINDICTIVE. When I went to pick up my truck on Saturday morning, the contract had been cancelled. ??? The nice folks at the Ace Hardware location said, "not a problem, we've got ya". They reopened my reservation and proceeded to check out the truck. Oh, NO, they couldn't! Why? Because not only had Chris cancelled my truck reservation, he placed a FLAG on my account...meaning I could not rent unless it was cleared by UHaul. The nice lady on the phone at UHaul could not get ANYONE on the phone to clear the flag. The traffic control manager wasn't answering. Interestingly enough, she tried to call Chris directly. He wouldn't answer her. However, the guys at Ace Hardware called him....he picked right up. They asked him to clear the flag...and he REFUSED. And he would not answer calls from UHaul Corporate.... What a vindictive little POS. This is a REGIONAL MANAGER RESPONSE???? Uhaul had to find a UHaul center, change my reservation to them...across town. I had to rearrange my movers (luckily they were great and were flexible). Today, I got a phone call from that traffic manager. He had NO IDEA what was going on...and had not reviewed the file on this. I explained all this to him, told him UHaul owed me a move. He said he would "get back to me". He left me a msg a while ago. Said "no need to call me back, we've refunded" the money for the move. I suspect that this traffic manager also quickly "closed out the complaint", and hasn't done one thing to resolve the horrible customer service issues here. To the lady from UHaul who responded: the complaint reference number is 3052392. I encourage you to take a look at this. Terry, Kelly, and Chris all need new jobs...not in customer service.... read more

iStorage - My original review elsewhere that conveniently could not be "reviewed". - Self Storage Near Me - Bradenton, Florida

I had a Uhual reservation at 1pm. I drove 40min to get there and Facility was close at time of reservation. When i called them they said they were in lunch until 2pm. I needed the truck for a job at 1:30pm. I lost the job because of them. It will be nice if they block reservations for the hours their in lunch. read more

I moved in for a short period of time in November, purchased the damage coverage from them, and a water leak from the floor or ceiling (they are completely at fault) damaged some of my furniture. I filed the claim at the end of November and it still has not been processed as of February 25th, I just keep getting a run around. There is no one available to speak with directly except the store manager who just says, 'I'm sending a request in to the District Manager', what a bunch of crap. read more

I will let the Rat video speak for itself. I have had this problem for months. This is the second time in 4 years my stuff is infested with rats! https://www.youtube.com/watch?v=MGqiBJi6Qxw&feature=share read more

When I first rented there, they were able to pro-rate my month's rent as I didn't move in on the first. I was there long enough to have my rent raised twice. When I moved out, almost two years later, after the first, I was informed that I would have to pay for the entire month, even though it was the 3rd of the month. When I questioned them about pro-rating the month's rent, I was told it is only done when it is rented. All rents are due on the first of the month, and it is company policy to collect the entire month's rent, even if it was for three days. I would recommend Lakewood Storage on Lorraine Road. They were great to deal with. read more

What a nice facility as well as the staff being polite and so helpful. I've used storage facilities in the past and not received the courtesy that iStorage provides. Peter was very patient and worked hard to get us what we needed for our needs. Def recommend i Storage!! read more

Peter was great! He explained several options available to us, showed us the facility, and made the paperwork as painless and quick as possible. read more

Wow! Jonathan was great! Very polite and helpful! The facility is very clean. The customer service area in the lobby is very welcoming, nicely decorated and comfortable! Such a pleasure to work with an employee who is not only very professional but also has a very pleasant happy disposition and who is eager to please! Outstanding customer service! Excellent all the way around! read more

This is listed as a U-Haul, well not really, they rent U-Haul trucks. Went there to purchase a box for packing glasses. Employee showed us a kit and said this is all you need to pack your glasses for shipping. It took 10 minutes to pay cash. She couldn't figure out how to charge us / ring up the order, 1 item, 8 dollar purchase. Typical excuse, I'm new and can't figure it out. When we got home, realized we also needed to purchase the box. Save ourself the aggravation go to Home Depot 2 blocks west. read more

This place does not have it together. I would advise not to deal with them, unless you want to constantly have to maintaing your own account. It's a joke...trying to get out as fast as I can. read more

I stopped in to check on renting a storage unit. Peter was very helpful with finding me the best unit and pricing to meet my needs. The location is great, close to I75. The units and facilities are clean and easily accessible . read more

I Have had a great experience with ######- in the office in helping me navigate the slippery slopes of this corporations policies. They think nothing of raising my unit rental price every year. think nothing of me being a loyal customer for 4 years. This company would lock you out of your unit in a new York minute and even confiscate your belongings and sell them in auction If you had hard times!!!!! the employees are used as corporate dupes to impose the policies on you. Even though they(Employees) would give you their best service possible they are frightened by there regional superiors and fearfully tow the line until the next person replaces them in a year or so.. even though I have never been late with a payment. And have no complaints about the physical facilities. I would advise you find another place to store your belongings. If you are a business person like many of there customers who use the storage as part of doing business or have so much money you do not mind throwing it at a high cost and over priced storage unit, have at it then sign on the dotted line. Do anything possible to not waste your hard in money to store personal or family belonging you may never use again. This is what I have been in the process of doing myself. Good luck!! read more