If Spectrum has sent you a new modem you can drop off the old one here at the UPS store for them to ship it back. Did UPS store has locations in every direction I need to travel there's always one nearby read more

This is a great UPS location. Good and friendly customer service. There were two people there a young woman and the guy with blonde hair. Sorry, I cannot remember their names. They were very helpful and friendly. I was using a corporate account number and I couldn't do it at the franchise but they gave me the information for the closest UPS hub. I had just went to another ups and they were completely not helpful and they seemed annoyed that I even walked into the door. These folks were the complete opposite. Thanks. read more

I get pretty much all of our company's printing products from this store. They have really good pricing, great service and the place is very efficient. Love the staff and would highly recommend them to anyone for shipping, printing and even direct mail services. read more

Every time I go to this store, they are so friendly and really treat me like they care. I highly recommend this location!

I came in with questions about my package and the woman and her son were very knowledgeable. She was cleaning in between customers-huge plus! All I had was a USPS box and she was able to explain how to mail it out. The son was incredibly professional and both were super helpful. I was in and out in no time. Highly recommend. read more

We are Project Pup Pet Therapy, a 501 Charity. We had to update our account recently. We worked with Rayanna and she was wonderful. Professional, polite and quickly took care of our request. Thanks Rayanna we really appreciate your help. If there were 10 stars we'd give them to you! read more

What a great a place! I was quickly returning a purchase I received on Amazon and Dianne the associate was super helpful! She quickly helped me out and patiently answered my million and one questions that I had. I am absolutely grateful for Dianne and her helpfulness! Thank you Dianne!! I definitely recommend this place for any of your shipping, copying needs! Ask for Dianne! She's the best! read more

Get a new manager that doesn't tell a dissatisfied customer "There's the door". "Contact corporate if you have a complaint" and "here's the owner's card, call him if you want to". The real test of customer service is, not when things go smoothly, but when there are problems. This UPS location is terrible unless it's by the book routine service. I did file a formal complaint on this particular location and the manager's behavior towards me. As for the problem I was having - that will be taken up with corporate because apparently it's a corporate issue.... To Alan B. I would agree with that policy if it were necessary. However, you weren't there to see and hear what happened. So you have apparently been deceived by your manager. There were no other customers in the store at the time and there was another employee in the back room. Where are your objective witnesses? I can see the culture that operates in your store based on your reply that automatically accuses a dissatisfied customer rather than trying to apologize and make it right or find some answers. And in my research and conversations with 'corporate' I filed a formal complaint on your store. In addition, I did discover many flaws in the UPS system and a grave lack of capabilities to resolve customer issues on trying to get a package delivered and properly updated on status. Technical support has been made aware of their software issues (maybe you should have complained to them yourselves since your manager knew there was a "flaw in the system" - manager's words). And just an interesting side note - Fed Ex easily delivered a package to my doorstep that same day when expected and when I asked them why they could do it but UPS apparently couldn't, their response was "Because UPS sucks". I tend to agree and will be using only Fed Ex from now on so that I won't have to be spending my gas and time driving all over town trying to find my package, basically what UPS was paid to do for me. Thanks a lot! read more

I had to return a $90 item that CAME via free shipping. It was going to cost me $50 to ship it back! Diane advised me to call the company. I then got a shipping label in my email. I had no printer. Diane attempted to print it but I couldn't seem to send it. Christian (I think that was his name!) to the rescue! He put my phone on their WiFi and finished the job. These people are so customer oriented I cannot say enough about them. Thanks again from this tech deficient senior! read more

I went into take care of printing, notarizing and overnighting a time sensitive letter to the DMV. The associate who originally assisted me missed a step and I was on a business call while in the store. Shortly after leaving I realized, I wasn't sure if he notarized the letter as I requested. When I called back he took a defensive turn to state that I didn't remind him because I was in the phone and I pointed out I was specific in the initial instructions. The package was on its way in the truck and he would reach out to have it returned to the store. When I called back he was professional and focused on the solution which I appreciate. The store owner was available when I returned to the store. He was aware of the situation and took care of verifying my ID as well as getting the document notarized. I completely appreciate the way this was all handled because it never became about who's fault it was! It was completely about taking care of my needs and sending out the package promptly. Thank you for your service!! read more

This is my "go to" store for all of my shipping/mailing needs. I have visited this store at least 20 times and every, single, time they are professional, friendly, and want to provide the best possible customer service, because I believe they value repeat customer business. Just today, I went in for Christmas stamps, and was just a little disappointed in their remaining selection. An employee suggested that I come back in an hour, as he would get some more. Sure enough, I came back, and he had provided a whole selection of all of the available Christmas stamp designs. Absolutely fantastic customer service, and I value this, as all of their employees really pride themselves in doing their best. Thanks UPS store! I'll be a repeat customer for a long time! :) read more

I went in to send two next day packages and have some photo's blown up and placed on a heavier paper. i used their notary service as well. Delaney was so helpful and understanding. I intend to use this UPS again for all my business and personal needs. There is convenient parking as well. Plus in the same mall Publix and Panera and Applebees. This UPS store does several types of services including packaging! Thank you Seminole UPS! read more

Came in to return a lot of amazon purchases i got for Christmas, Dianne was the associate who helped me, it was quick and painless! Made it super simple, she did most of the work for me. Thank you so much! read more