Absolutely HORRIBLE customer service. Rented a 12-foot moving truck through Home Depot / Penske…read more Arrived to Home Depot at 8:30am to pick up the truck to be informed that Penske did not drop off the truck. The solution they presented was for us to drive an additional 20 minutes north to pick up the truck - offering 50% off. (What should have been a positive). After arriving to the Penske Truck Rental and going through the process - the manager there proceed to charge us for An 85 mile move (not sure where he got that info...) after adjusting the mileage to the 15 miles put in the original request. I reviewed the invoice that displayed 12-foot moving truck for $x. When he brought us out to the truck he quickly went back inside to help the other customers before we got the chance to tell him this is the wrong truck. We went back inside to tell him he had accidentally given us a cargo van. First he tried to convince us that the sq footage was the same as a 12foot moving van (obviously it is not) , after he realized we weren't idiots which he should've realized earlier - he told us there were only about a 12-foot moving trucks in the state and they were rare to find so he was going to discount the mileage a bit. After two hours - we decided to just take what we were given and as a result of taking the cargo van had to take 3 trips. way to go Penske for making what is already stressful even more stressful!!!

I recently oversaw a project involving the rental and cross country trip of a Penske semi and…read moretrailer. We had everything booked and ready for the nearly 5000 mile trip. A few days before the rental was to begin Tiffany called to notify us of an issue with the trailer we had reserved. She did everything in her power to get us the correct trailer which included having a driver go and pick up the trailer from another location which happened to be in Georgia. This was great news as we wanted that specific trailer for the event. She ensured the trailer was ready for us when we picked everything up. Once everything was picked up we noticed there was an issue with the air brakes and we were not comfortable taking the truck across the country as it was. We called for the 24 hour service and the individual that showed up appeared to be unable to perform his job duties at that time. We made Tiffany aware of the situation and she immediately got it handled and apologized for our experience. She made sure we were taken care of and had another semi sent out to us. We received the replacement and got everything ready to start the journey across the country. The replacement seemed to have just been checked in when it was delivered to us and Tiffany ensured that we were taken care of and able to begin our trip with minimal delays even with everything that happened. When we were on our journey to Las Vegas a check engine light came on in the truck and we stopped to have it looked at. It was nothing major so we were able to keep going. Upon return of the rental we were pleased to be working with Tiffany again. She made the whole process, even with all of the issues, so much less of a headache. If it wasn't for Tiffany's calm, collective, and professional handling of everything throughout our experience, we would not of had a positive experience to write about. I personally did not get involved until the trip back to Florida from Las Vegas. From the first moment I spoke to Tiffany I could tell her passion and dedication to ensuring every customer has a positive experience. She definitely puts the customer first and ensures each and every customer leaves with a smile This trip could have not happened successfully without her hard work and dedication to ensuring we were taken care of. Out of everything that happened before and during this trip we could have easily had nothing but a negative experience. Thankfully this wasn't the case thanks to Tiffany. We greatly appreciate everything that you did to go above and beyond for us. We look forward to working with you on coordinating our trips for years to come. THANK YOU for making a negative experience an extremely positive one, YOU ROCK! If you are looking for a Penske center that will provide the best customer service and customer experience as a whole be sure to reach out and speak to Tiffany.

I had a great experience. I went yesterday and thought I would have to use my phone which wasn't…read moreloading. But the nice gentleman working inside helped me out. Added extra time to my order. Got me on my way a little before my pick up time. And then when I dropped it off he got me out of there within 2 min. It was a great and perfect experience. Will definitely use again and recommend to friends and family.

My wife and I rented a 15 ft box truck and a car hauler in Anderson, IN and moved our things,…read moreincluding our Jeep Wrangler to Sarasota, FL. We arrived Sunday November 5. I decided to drop off the truck and trailer to the 15th st. location. The equipment was due Monday morning at 8:00. I did not want to drive to the location without someone being there, so I started calling at 7:00, when the website said they opened. I could not reach anyone until after 8:00. So we went to the drop off location at 8:30 and left the truck and trailer. When I talked to the regional office I found out I was charged for an additional day because the Uhaul dealer said the equipment arrived at 10:00. I was charged an additional $86.00 for dropping it off late. I feel this charge was unjust, especially since there was a lack of communication within the Uhaul organization. I will not rent from Uhaul again and maybe others feel the same way.

Rented a Penske truck from these guys. From the folks in the office to the ones in the yard, I…read moredon't think I've ever met a nicer or more knowledgeable bunch. They really made a stressful move as smooth as possible with their excellent service. Ten Stars!

From the owner: Specializing in: - Propane & Natural Gas…read more- Gas Stations - Truck Rental

This is the 3rd time I've been screwed around at this location, but I'll stick to this story…read more I rented a truck last night at 5:30pm. They asked my plans for miles etc and at the time I thought I'd be done in a few hours. Things take longer than you want them to sometimes and I didn't think that casual question would turn into a nightmare or a contract. You see, as I was explained by a corporate employee on the phone since i found out my predicament after hours, that unless you specifically tell them that you want the full 24hrs of the RENTAL AGREEMENT that says the rental is for 24hrs you can get told to bring it back at anytime for any other time. Fast forward to after 9pm last night after loading the truck for hours when i find out via text that I have to bring the truck back at 7:00am. Too late to call the local office. I called corporate who said I had to take it back because it was rented to someone else in the morning, but that this was not cool and I should complain. Since they opened at 7 and I was threatened with possible late charges, I unloaded my truck before dawn and got there with my bike to ride home since my kids have to stay home with my wife and I can't drive two cars. This resulted in a lost night of sleep and a lost day of work since I couldn't use the truck as I was supposed to be able to. Again, I rented the truck. I can do whatever I want with it as long as I pay for the mileage, return it with the gas I had and don't mess it up. It should be a simple transaction. Don't like mentioning names, but the guy who's badge said "owner" rented me the truck. Unlike the usual experience I've had with UHaul where they tell you when it has to be back by if it is early, I drove away thinking i had the right to drive the truck until my rental was done and to change my mind about what i was doing without explaining myself to the people i rented the truck the from for 24hrs to begin with. When I expressed my disappointment with the experience, the guy told me it was my responsibility to ask for the full 24 hrs! Are you kidding me? EVERY SINGLE TIME I have rented a truck with a short timeline, they've told me in advance until now. MY responsibility to ask for what I paid for!? Blame the customer. Great business practice. I didn't lose my cool until I didn't get so much as a sorry that was a tough turnaround but rather "you told me you wouldn't be using it but a few hours and might bring it back last night. Most people only keep them for a few hours." Most people? That is how you decide to randomly take my truck back whenever you want? What if those few hours are split up between 5::30 pm and overnight? What if I don't work graveyard shift on my projects? What if my plans changed and since i was supposed to have a truck for a rental period of 24 hrs (unless you read the fine print apparently). Since when does a 5:30pm-7:00am rental make any sense at all to anyone alive without knowing that was the deal up front? Things change. The load took longer than I thought. Apparently the Uhaul corporation decided that unless you ask them to do what they trick you into thinking is the deal on the first place, they have the right to just tell you when to bring it back at an absolute random time at their discretion and charge you if they want. This is shady at best and viscous to your customers. I do not recommend them. The "deal" will change every single time to suit their needs. Spend a little more somewhere else up front and they won't offer you to give you the time you already paid for for an additional $20 either. If you could do that, you could have given me a reasonable time frame on my rental Uhaul of North Sarasota. Boo.

The staff at this location, specifically Marques and DJ, have excellent customer service!! Very…read morefriendly and professional. I dropped off a 15ft truck and auto trailer at this location after driving 1200+ miles from Austin. I was ready for cranky workers like in Austin, but these guys are great and made my experience enjoyable. They helped me offload my vehicle and trailer and took good care of me. U-Haul should know they are assets to the team.

Rental was very fair.Manager was excellent . Truck new and clean.my only issue you must do stuff…read moreonline to get the key when the office is close. That can be a challenge and raise your blood pressure thank God my wife was with me. On a positive note we called the number for help and the person on the phone was Excellent . We were in time for the move with the truck at a fair price. I would rent from this location again.

Shelly was a pleasure to deal with. After a long day of moving and bouncing around to drop off the…read morerental she helped me out and with a big smile. This place has the best costumer service for sure.

I came in to drop off a uhaul trailer that I had scheduled to return to this location. The woman…read morerunning the location was outside and immediately gives me a dirty look and tells me I can't drop it off there. I brushed off the aggressiveness and asked what she meant since uhaul had told me to drop it off at that location. She continued to be extremely rude and didn't want to provide any help. Her solution was for me to call uhaul and let them figure it out. She did all this while walking away and not giving me the time of day. I understand people have bad days, and I'm not one to leave bad reviews; but her behavior was absolutely ridiculous. I would not recommend anyone visit this location until this woman is let go.

Absolutely five-star customer service! We have been clients for several years. The prices are…read morevery competitive, the premises are clean and secure, and Denise in the office has been very accommodating. We wholeheartedly recommend this self-storage facility-- convenient, affordable, and very well-managed!

From the owner: Sarasota/Bradenton self storage and outside RV/Boat storage. Family feel, locally owned.read more