BEWARE - Shady business practices -150% Rent Increase…read more Month 3 - raised rent from $114 to $198/month Month 9 - raised rent from $198 to $287/month Management response: Rental rates are influenced by multiple factors, including market conditions, but we strive to provide competitive pricing and value to our customers.... Total Bait and Switch. Save yourself a headache and shop elsewhere.

Do not rent from this place. They advertise the first month is "Free". it is not free they still…read moreadd their fees, so it was $52. After that it was $84 a month including taxes and insurance. After three months I got a notice that my rent was going from $69 to $192 with my new total being $207.00. Customer service may as well be Xfinity. There is nobody there to talk to. Do not rent from here or any of their affiliations.

Good customer service. I dealt with Lisa, she went above and beyond with assistance for my move. I…read morewill be recommending them to anyone that looking for a storage facility.

Great service. Everyone is so helpful and pleasant especially TJ. The spaces are very clean and…read moresecurity is great

The best customer service, clean and safe. Thank you Dottie and company! My second time renting.read more

My experience with this location was with a unit for around three years and it was not a pleasant…read moreone. I found that the rent increases about every six months, and your kinda trapped until you vacate or move to another storage facility. The units have a rat population, ( I spoke with another renter there on site with same complaint) I have photos if needed of the dead one in my unit on move out day after I spread rat poison out in it. It would seem they do not do any type of extermination other than traps outside buildings. There is vegetation growing up to the backs of the buildings and over them. The units are not sealed off from your neighbors, as the interior walls do not reach the ceiling (a gap of maybe 2 feet) so that makes it easy for rodents to travel the entire length of building. This was my experience, possibly its improved, doubtful! They allow a cleaning service to at least then, rent a parking space on site and on Sundays (the owner) would pull all cleaning equipment and and spray it down spraying water everywhere so forget about bringing any of your items out or in during his cleaning sessions. I am adding this because of the (owners) response below to contact to resolve any issues. Thats funny and a little late !

Cubesmart has worked out well for me. The staff and access have been great. Do note that they…read moreraise the rate about $20 every six months.

I have stored things in other places that did not have nearly the great service and friendly…read moreenvironment that Cubesmart on Folly Road has. Heather did a really good job getting our unit lease paperwork complete so that we could get moved in quick. I would highly recommend Cubesmart James Island.

We rented a 20 x 10 in 2022 for less than $200.00. They have raised our rent twice a year ever…read moresince. Our new monthly rate is $421. They won't guarantee that you'll go more than three months without a rate increase. So expect it to come very soon after you've moved in. Go Store It advertises an "on site" office, but that "office" hasn't been staffed in over a year. They are now fully "automated" which means you deal with a very unintelligent AI operator, then after waiting for around 12 minutes, you'll be transferred to an overseas call center. If there is a problem on-site (loss of power, leak, gate breaks, computer is off-line) you won't be able to gain access over the weekend. It's been very disappointing and frustrating. What's worse, is that once you're in, they know you're stuck there. PROS: The unit and hallways are generally clean. The bathroom is decent, the air conditioning seems to work. The carts usually have at least three wheels working. The dead rodents have all been removed from the time I've seen them to the time I've returned a week later.

What a horrible company !!! We have had nothing but bill increases, wrong amounts and now they have…read morelocked our storage for no reason except they said we had a late payment of same day !!! Can't wait to get my stuff out of there !! Astrid W

People here are great. The sad part...they jack your rate up after three months so beware. Ours…read morewent from 123 to 195, (58% increase) which is way too much for a 10x10. What it tells me is they need to provide low rates for your move in then jack up your rates, an unfortunate prescription for continually revolving customers. For a one or two month rental this isn't bad, beyond that be prepared to move your stuff to another place for yet another "special" move in rate.

I have been at this storage unit facility for 6 years…read more Although there has been a couple management changes, it has never affected the great customer service! Facility is clean, easily accessible! Thank you James Island Extra Space Storage!

Stephanie & Jazz at Extra Space Storage are all smiles, professional, polite, and attentive. They…read moregreeted me as soon as I walked in door and helped answer all questions. Their office and units are clean and neat and I highly recommend Extra Space storage for all your storage needs. Ask for Stephanie or Jazz. Thanks ladies! Respectfully, Noah Denton We Moving LLC

Specific to the Glenn McConnel Pkwy facility in Charleston SC. I am extremely happy with the…read morefacility - very clean and convenient access to my unit. But very unhappy with their business practices. I received an " inital rental discount" rate and the contract reads it can be changed at any tine with 30 days notice given. Needless to say after the initial 4 months they increased my rental amount by 69%. I called and the manager said he would "see what he could do" and return my call - welp its been over a week and havent heard back. IMO they lure you in with a low rate then jack it up assuming you will just roll over and pay it rather than move your stuff. Do not recomend and will be moving to another facility. Even if I have to pay more then my "initial rental discount" rate at another facility, at least I won't be giving my money to Extra Space Storage.

We could not recommend Stono Storage more. Jayme has been wonderful to work with as we have had…read moremultiple changes to our timeframes due to illness. He is easy to contact, easy to work with, and has been so flexible to our unique needs. Because of the cameras and security, we know our RV is safe and secure and one less thing to worry about. We will store here everytime we are in the area.

DO not rent from them! very poor customer service! I rented for only one month, starting on March…read more1st, went to move out and tried to return my unused lock on March 27th, which their website says needs to be done within a month, they would not take it back, saying I rented the unit in February so had paid for the lock already eventhough I only received it on the 1st. Tracy at the front desk was horribly unhelpful, never even greeted me when I walked into the office. You're lucky if you happen to find someone in the office, I had to go back two days to finally get someone. I asked for her supervisor, she gave me the name Reid Armstrong. At this point it's the principle of the matter, not the money. I'm sure you can find another more customer-oriented storage facility, this one is very lacking!

My rental started on Saturday 14 May 2022. We dropped off one truck load on Saturday and another on…read moreSunday. We went to drop of the biggest load yet today, 17 May 2022 and we found a lockout lock installed. Yes, our bill for the month is already paid. When I initially opened the unit on Saturday, the issued lock was present on the floor (photo 1). I received a full refund for that lock because I had an acceptable (per the lady at the front desk) Master lock to use. They had come by between Saturday and Sunday and even put a Public Storage sticker on my lock. Fast forward to today, my wife and I loaded up a big enough load we didn't get everything on two of the provided carts at the front of the indoor storage building. When we arrived at our unit we were locked out(photo 2). I attempted to call the front office, but it had shutdown an hour and half before we arrived. I called the corporate customer service and the nice lady informed me that there was nothing that could be done tonight. She told me several times that there was no possible way to have someone come in a correct the mistake that had happened. Very poor customer service at this location. Things that need to improve before I would recommend anyone renting here. 1) If a lock is going to be placed on a unit that is in good standing. The customer needs to be notified via Email, text and phone call. All three should be required. 2) When there has clearly been a mistake from the storage units side, they need to have a process at corporate to have someone come back in and resolve the issue. Customer service shouldn't be an afterthought.