The best customer service, clean and safe. Thank you Dottie and company! My second time renting.read more

Driving by on a Sunday recently I clearly saw Citrus cleaners truck spraying down equipment in the…read morefront parking lot and if your storage unit is anywhere near this it will get spray residue on any thing you take in or out. I had to stop what I was doing once so that my belongings did not get ruined from this. Please consider other options

Parker in the office was so great and helped us out. Not once did we feel like a bother, and he was…read moreable to answer all our questions. We changed a unit at last minute because we underestimated the 1st units size, not even the slightest problem. Key pad works great and the unit was clean!

Don't go here they will charge you so many unnecessary fees and even try to collect money from you…read moreafter you have moved out. I moved out did everything right and they charge me over 700 dollars in fraudulent fees and sent it to a collection agency when I refused to pay to hurt my credit. STAY AWAY THESE PEOPLE ARE THIEVES

Tiana is so helpful!! Call and ask for her.. great customer service!!!!…read moregreat positive attitude....

This has been the worst storage experience in my life . when I first moved in I was told this…read morelocation has casual break ins- and that it was important I got insurance so that was very eerie after all my stuff was moved in because I never would have came . The door is always I mean always broken all summer the door was broke off like off the henges exposing everyone in that building units for easier access to break in with no access code because the door is wide open . since the end of august the door is now completely broke so I have to get in threw a whole other side !!! why ?? why would I have to deal with this with a storage I pay to have access too your management sucks ! there is feces smeared all over the floor brown spots everywhere gross I want all my money I ever paid back to move to a proper establishment

Wow very nice cordial staff. Treated us as human being with respect. A real person to talk to face…read moreto face. Not through monitor. Was able to see sizing of the units. Place was clean in office and units itself. Price was reasonable for being climate control and security was tight. Thank you for helping us out and being patient with our church move!

I've only been renting for a short while, but everything has been great so far. Jamie is an…read moreabsolute gem and so incredibly kind. I appreciate her so much! Very pleased with my experience at Morningstar so far :)

I tend to leave positive reviews. The few times I have decided to review a place. I moved from…read moreAustin to Charleston over four weeks ago and utilized U-Haul as my moving company of choice for everything from Mo to the truck to the storage unit. I have not had one single thing go right which cannot be coincidence. I have called there no less than 15 times with the promise of elevating issues. Everything from the original movers arriving too early and the truck wasn't available on time so we burned two hours but they promptly left after the four hour time.. The storage unit when we finally arrived in Charleston was exactly what they said my four bedroom house needed, but they had rented it the day before, so they moved me to a different property in Wamba Creek. My experience at that particular storage unit in Wambach Creek has been nothing. Short of ridiculous. From the front desk to Elijah, the Director of the actual facility, nobody communicates. I have been overcharged for insurance which I have addressed and it has not been fixed. They locked me out of my storage unit because they thought that I had Live animals being kept in there, which was not the case. They just followed me in and out as I was moving items. They are not conveniently open at all, for a business, where people need access, they are open from nine to 3 o'clock on weekdays. I had to take days off of work to accommodate their schedules because they had errors in their access card coding. At the end of the day, one month later, my 26 foot U-Haul truck is still sitting on their property which I do not have access to because they jammed the back even though I had a log on it and that is illegal. I was supposed to return it a month ago but I can't because they could not provide me with adequate storage. Space And then when they did they locked out my access card. The storage space was supposed to be free for the first month but I've been charged numerous times and gotten bills to pay for the next month. U-Haul is the worst logistics company I have ever dealt with and I sit here today as a brand new person in Charleston that has zero access to her clothing her furniture her medication everything I own is in that U-Haul truck or in that storage unit. Do you think anybody ever calls me back? The answer would be no I asked for this to be elevated every single time and not once has anyone called me. Do not use U-Haul for anything, you might find a nice person here or there, but at the end of the day, my move to South Carolina has been an absolute disaster and cost me $10,000 and I still had to pay them which I paid upfront so they got their money and now have all of my items from my home my clothingmedication that was absolutely dire that I take every day, but no one cares over there. Absolute worst customer experience ever and I am still battling them.

Let's face it, nobody driving a U-Haul is headed for a great day. Moving is a pain! But I had a…read morereally pleasant experience during pickup and drop off at this location. I rented a 20' truck and some moving blankets and a dolly. Staff helped me load it all up and got me on the road quickly. They were really friendly, and a great way to start an exhausting day.

I have used this storage place for several years and I am happy with my experience! I have two…read moreunits and have never had any issues here using auto-draft. Its secure, clean and Holly is kind and very helpful!

Robin is absolutely the best we ever dealt with when renting anything! she was very clear…read moreexplaining the deals they had for every size and she took the time to take us on the golf cart around and show us what was available. Place has cameras all around and it is fenced so I think security wont be an issue here. When unloading we had one piece that was heavy and she was willing to help but I insisted it was too much for her so she called someone that came and gave us a hand, strong guy and he left and didn't want to take any money. Good people are still around in this world and Robin and friend are some of them. I have it on autopay so second month is free. We will be tenants for a while.

Worst moving experience of my life. Used them in January 2019 for a move between homes that were…read moreless than 2 miles apart. The guys wasted time, essentially milking the clock. Caused several dings to my staircase walls and did a horrible job "fixing" the damage. Then they dropped and broke a mirror as they were unloading it..they were being careless and caused unnecessary damage. The owner, Jessica, tried tried to make me cover the deductible to have it repaired..she would ignore my emails then eventually turned it over to someone else to deal with. Totally unprofessional owner and crew. Surprised they're still in business.

This company was awful the owner spoke a great game but very disappointing results do not use this…read morecompany ! No remorse or reimbursement on many broken items. Sent pictures and not even a sorry. DO NOT USE

Professional, considerate, customer oriented. From the first call to the end of the process, I…read morecould not have been any happier. The quote was very competitive, and no charges to it. The two brothers who did the move were very considerate of our still and home. No damage, no issues. What more can you ask for? Highly recommended. Frank G

Used this company to relocate me a few years ago and the crew was exceptional, so it was without…read morequestion that I used them again. They moved me this past Saturday. Staff members prior to the move were very efficient, and easy to work with. Chris was absolutely patient, and very accommodating in scheduling and rescheduling due to changes in the unit I was being relocated too. The day of the move, a Penske truck pulled up with more than enough ample space to move me, it was actually to big. One man jumped out of the passenger side. I asked him if he wanted me to move my car as I was holding two parking spaces, and he said not a single word. He looked me dead on in the eye and did not reply...weird. The driver jumped out, came around and introduced himself followed by another guy, and additional introductions were made. All went well...or so I thought. The guys wrapped everything carefully which made me feel more at ease. They only had large items to relocate since we had already moved lighter items the day before. The guys set up everything moved into the new unit, and the driver (nicer one), even reconnected my washer and dryer. This was not done by them a few years ago. I was advised they could not do it at that time, so I was a happy camper having this service available to me. I noticed after they left that all of my dresser drawers were off track...a small thing considering that was the only thing I had to correct. Anyhow while taking out the dresser drawers, I noticed a metal rod looking thing stuffed inside one of the dressers with clothes. I didn't know what it was for. I thought maybe it was placed by the moving company on accident. Upon further inspection while putting the drawers back on track my daughter in law and I noticed that they broke a part that is bolted into the dresser for the actual drawer to go on track. The metal portion that they broke off entirely from the drawer, we compared to the other drawers, I only know to describe as the track a train would maneuver on, without it....the train would not be on track. We figured a way to put the metal rod that runs along the bottom portion of the drawer back so that we could get the drawer on track. We were able to successfully do so, but because they also broke the portion that is bolted into the dresser, it's wobbly. The only way to break the rod off and portion bolted inside of the actual dresser is to attempt to remove it several times by force..... I didn't make a huge deal because the dresser isn't falling out entirely when opened, but what bothered me was the fact that they KNOWINGLY broke it, stuffed the broken off rod in the drawer and said ABSOLUTELY nothing. I was in each unit during the move and feel that they should have told me or told the company. As I stated my crew that moved me before a few years ago was fanatical, not sure what occurred with this crew, and the fact that my dresser drawer was broken and clearly acknowledged by the rod left in the drawer which came off of the bottom, and not communicated to me was not a professional thing to do. UPDATE: I increased this review by 2 stars because the owner reached out to me personally to apologize and offer reconciliation by having someone to come out to take a look, tighten up the dresser track, along with a refund amount, and a credit towards a future move. I received a feedback email from them, replied and was contacted within ten minutes by one of the company owners. That is excellent service, and this was closed knowing that the company values their customers.